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Application Support Engineer
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Media Intelligence




Mid level

Location: Manchester

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Contact Person
Joe Daniels

Job Description

Do you want to work in a dynamic global organization, solving interesting, real time problems? We are looking for ambitious professionals who would like to grow with our Application Support team. The role involves monitoring and diagnosing application and system problems, or issues that are disrupting the application service platform that business users depend on. The job calls for both technical capability and business understanding. Crucially, applications are production, or live, and issues need immediate attention with early diagnosis and response.


  • Work within a dynamic, international team to support customers throughout the world
  • Manage, prioritize and troubleshoot a pipeline of tickets, application requests and project activities
  • Respond to system generated alerts/escalations relating to any failures on the service platform
  • Work with Product Development teams to determine root cause of problems and deliver effective solutions
  • Work on projects focused on continuous improvement of the application support model and associated processes
  • Document standards, processes and procedures relating to best practices, issues and resolutions

The ideal candidate will have excellent communication, problem solving and organizational skills. An individual who can work under pressure, communicate effectively and provide alternative solutions is likely to succeed.

Skills & Requirements
  • Investigation and diagnostic skills
  • HTML and CSS
  • JavaScript/jQuery
  • Excellent communication skills both written and verbal
  • Ability to empathize with end users and interact with people at all levels throughout the organization
  • Business awareness
  • University degree or 5-10 years experience in a Support position
  • Fluent in English

Desirable Skills

  • Experience with MySQL/MSSQL or MongoDB/NoSQL
  • Experience developing in Angular.js, Node.js, Java, PHP, Python, etc
  • Experience with developing or troubleshooting social media platforms
  • Design and/or web development

  • Candidates must be authorized to work legally in the US. Position is primarily on-site

  • During Covid times you would work from home

About the company

Why Meltwater?
Meltwater has gone from humble beginnings in Oslo, Norway in 2001 to the global leader in media intelligence with 30,000 global clients today. We provide solutions to help modern PR, communication, and marketing professionals better understand their current media landscape, both in the news & social media.
For almost 20 years, Meltwater has maintained a very unique culture based on a foundation and belief in people and the potential they possess, regardless of experience. Our motto? When you have the right people in the right working environment, great things happen. There are 2,000 members of the Meltwater family residing in 55 offices across 25 countries around the world. No matter what office you’re in, you’ll be surrounded by the best colleagues you’ve ever had.
Meltwater employees embody the work-hard, play-hard spirit through our 3 core values- Moro (fun), Enere (number one) and Respect (Respect). These founding principles stem from our Norweigan roots and are why Meltwater has been named a Great Place to Work in several markets across the globe. We have high energy, open concept offices that focus on teamwork and collaboration. We ensure our employees have easy access to management and learn quickly from those around them.
At Meltwater, the average isn’t good enough. Our goal is to build a groundbreaking company supported by a thriving culture in which our people aspire to exceed their personal expectations. We only promote our sales leadership team from within the company, and our goal is to facilitate your long-term professional growth.
Our work is fun, challenging and rewarding, and we’re looking for driven individuals, passionate about learning business by doing it.

Equal Opportunity
Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.
On-Line Accessibility Directive: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us here for assistance.

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