We are looking for a Customer Care Competences Manager!
At F-Secure, we are committed to helping people and businesses be free in the digital world, without having to worry about cybersecurity.
We work hard to bring efficient solutions and services to our customers. We strive for growth and excellence in everything we do–developing new solutions, detecting new threats, and always looking for new perspectives. We have a proven track record that demonstrates our capabilities: patented innovations and award-winning products.
Being the best in the field requires a wide variety of skills. In Customer Advocacy, we are working closely together with different functions from Sales and Marketing to Product Management and R&D to create the most exciting and leading cybersecurity products and services to our customers.
The Customer Care team consists of highly dynamic Cyber Security professionals all across the globe with a common passion and dare for being the best. In this role, you will help us create the best Support experience for our various customers. We've been working years to acquire and retain highly skilled individuals, do you want to be part of us?
Key responsibilities in this role:
What we offer:
And of course, we offer competitive salary and benefits including health care, life insurance, remote working, company supported sports activities, training budget, language classes and many more things to keep our best asset – people - happy! With this role, we may offer a relocation package for people who dare to be the best and decide to move to Poznań.
What we expect you to bring to the table:
At least 3 years of Management experience in a Quality analysis in a Customer Care environment
Background in Competence management both for soft skills and technical aspects.
Experience in working in an international, multi-cultural environment.
To be interested in numbers and people.
Hungry to learn more, every day.
Both within our existing service offering and new exciting cyber security solutions there is significant potential for further success in the market – if you are the right person to pursue and realize this success – this is a very rewarding position within F-Secure.
See yourself here? Bring your best self and apply now with your CV and application with salary request
Over 1,600 amazing colleagues in 25 countries
Possibility to protect the world
Work with best of class experts who care
Relaxed, open and fun working environment
32+ of nationalities
Global with the spirit of a small company
At F-Secure, we are committed to helping people and businesses be free in the digital world, without having to worry about cyber security. Every day, our Fellows face the daunting challenge of outsmarting those that disrupt the digitalized world. A difficult task, we know, but something we all come together to do for our customers. We make the world a safer place.
Our Fellowship of people have a shared interest in being successful together and being open and honest with each other. At F-Secure, we meet each other as equals, but challenge each other’s ideas – we believe this makes us all better and creates a more secure environment for our customers.
As an F-Secure Fellow, you’ll be joining a tight knit network of over 1,600 colleagues, spread over 25 offices around the world. To us, Fellowship means that what we do together is more important what I do. At F-Secure you will be part of our Fellowship. Be who you are – bring your best self.
1988F-Secure established under the name Data Fellows
1992First public hysteria about a computer virus
2002First Antivirus for mobile phones
2009F-Secure's next step into the cloud
2010The trouble with cyber espionage
2016F-Secure aims to become the leading European cyber security company
2003It begins... MWR InfoSecurity is founded.
2006MWR publishes it's first security advisory, an early step in establishing our research-led culture
2006Our first presentation at DEFCON, the first of many successful security conference appearances
2008We officially launch MWR Labs, the home of our leading security research, resources and testing tools
2008HackFu, our unique themed cyber security experience kicks off, becoming an annual fixture.
2010MWR secures its first of multiple pwn2own wins, this time finding a major vulnerability in Apple’s Safari browser
2015Launch of Countercept, a managed attack detection service leveraging the years of cyber security expertise within MWR.
2018MWR InfoSecurity joins the F-Secure family which leads to a presence in a total of 5 continents