Technical Solutions Manager
- Applications are considered on a rolling basis
- Multiple locations
- Hybrid
As the fintech industry continues to revolutionise the financial landscape, Zimpler is at the forefront, delivering innovative solutions that empower businesses and individuals. Thus, we’re looking for a Technical Solutions Manager to join our Performance & Integrations team.
As a Technical Solutions Manager, you will act as a trusted technical advisor for our merchants. You’ll work closely with the Account Managers and Customer Support to deliver seamless onboarding, smooth integrations, and optimized customer journeys. This is a cross-functional role where technical expertise, business acumen, and relationship-building come together to create best-in-class customer experiences.
This is what you’ll do:
- Act as the main point of contact for merchants during the integration process, guiding them through technical and operational setup of payment services.
- Collaborate with sales, product, and engineering teams to understand merchant requirements and recommend appropriate integration solutions (e.g., hosted checkout, direct API, SDKs).
- Lead and manage the end-to-end integration lifecycle including requirements gathering, documentation review, sandbox testing, and go-live readiness.
- Troubleshoot integration issues, coordinate resolution efforts, and provide timely updates to stakeholders.
- Conduct technical walkthroughs, product demos, and integration training for merchants and partners.
- Monitor integration performance metrics and help optimize transaction flows.
- Maintain detailed records of integrations, updates, and communications
- Partner with Account Managers to provide technical insights during client meetings, transforming feedback into meaningful action.
- Gather performance data and advise on improvements to the customers
- Act as an escalation point of incidents
Skills & Requirements
Qualifications & Skills
- Experience: 3+ years in a technical solutions, integration, or implementation management role in fintech, SaaS, or payments.
- Technical expertise: Solid understanding of APIs, SDKs, ability to read and interpret API documentation.
- Problem-solving: Proven ability to troubleshoot technical issues, coordinate with product and tech, and drive resolution.
- Communication: Strong ability to explain complex technical concepts to both technical and non-technical stakeholders.
- Project management: Experience managing multiple merchant integrations or technical projects simultaneously.
- Customer focus: Track record of building strong client relationships and delivering excellent customer experience.
Collaboration: Comfortable working cross-functionally with sales, product, support, and tech. - Language skills: Fluent in English, both written and spoken.
Great Place to Work
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VAYCAY MODE – Vacation and time off is important
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CELEBRATING YOU – Choose your special days off
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TREAT YOURSELF – Annual wellness benefit and EAP
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STAY CURIOUS – Annual education budget
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MAMA’S AND PAPA’S – We offer a parental pay top-up (Only available in Sweden)
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PENSION – We provide pension contributions (Only available in Sweden)
About the company
Build what’s next in payments
Zimpler is one of the fastest growing Pay by Bank networks in the Nordics, tripling growth, transactions and payment volumes year over year. Now we are scaling and looking for bold minds to help us shape the future of payments.
At Zimpler, your work won't disappear into layers of sign-offs. It will be seen, used and make a difference from day one. We run lean so every role carries real ownership, autonomy and the chance to solve complex problems at speed.
We focus sharply on what we do best: lightning fast payments, seamless verification and top tier service that keeps our partners ahead of the curve.
You will work with some of the sharpest minds in paytech, backed with the trust, support and space to accelerate your own growth.
If you want your next role to be your biggest yet, build it with Zimpler.
Kristofer Ekman Sinclair | Contact Person
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