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Job Description

  • Are you passionate about technology and social media, and how they can help organisations today?
  • Do you have previous experience of selling social media listening or analytics tools, or experience of managing large agency clients?
  • We are currently looking for ambitious professionals to join our growing team in our social media division, formerly know as Sysomos!

What is the job?

  • The Client Success Representative role is the entry-level Account Management role within our growing Social Media Division.
  • You will work in a team environment and will be responsible for managing a portfolio of around 100 clients
  • You will be their dedicated Account Manager and point of contact at Meltwater
  • You will help our clients make the most of our cutting-edge social media management and analytics tool
  • You will consult with companies on how they use social media data to inform strategy and decision making
  • You will be responsible for the renewal of existing clients and expanding the size of your portfolio over time.

What’s in it for you?

  • Thorough training and continual coaching and development
  • Develop valuable skills such as critical thinking, communication, negotiation, business acumen… The list goes on
  • Opportunity for rapid career progression - we only promote from within!

Skills & Requirements

Is this you?

  • University degree (any discipline), 2:1 or above
  • A good sense of humour and hunger for success
  • 2 - 4 years work experience working in a professional environment (either full term or internships)
  • Demonstration of interests outside of work and study (travel, exchange, sport, volunteering etc.)
  • Keen interest in current affairs and social media
  • Exceptional communication and interpersonal skills
  • Eligibility to legally work in the UK

Bonus points if you have previous experience of selling social media listening or analytics tools, or have experience of managing agency clients. Bonus points also for international experience or languages.

Salary: £40,000 base, £70,000 OTE

Start Date: ASAP

About the company

About Meltwater

Founded in Oslo in 2001 before moving our headquarters to San Francisco in 2006, Meltwater is the global leader in media intelligence, with over 1,600 employees and 30,000 clients globally. Our innovative products help businesses extract insights from billions of online conversations and articles – we call it Outside Insight!

Unique Culture

Like many entrepreneurially focused companies, Meltwater employees embody the work-hard, play-hard spirit. Whether you meet an employee from San Diego or Hong Kong, you will likely discover many similarities in terms of their achievements, focus and superior communication skills.

Our office spaces are collaborative, open working environments in which teamwork, learning and fun are the day-to-day norms. Each office consists of a number of small teams, ensuring that all of our employees have easy and frequent exposure to their managers and can quickly learn from those around them.

Recent Awards:

  • Recognized as one of Britain’s Top Employers in 2017 by Great Places to Work
  • Named the 25th fastest growing company in Europe, by Europe’s 500
  • G2 Crowd’s Top 100 Software Companies

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