Forward Deployed Data Engineer — AI Deployment Program
- London
- Hybrid
Team
Planhat is a global leader in Customer Management solutions and we’ve been building toward our AI Platform (AIP) for some time and now.
As part of this journey, we’ve recently launched a new initiative to guarantee its efficacy: the AI Deployment Program (ADP)—a dedicated services team with deep expertise in deploying CX-enhancing AI capabilities, powered by the Planhat platform.
Mission
AI is only as powerful as the data it’s trained on. At Planhat, our platform powers some of the most valuable customer data in the world—but unlocking its full potential requires strong engineering.
We’re looking for Forward Deployed AI-focused Data Engineers to design, build, and optimize the data pipelines that power our AI Workflows, AI Automations, and customer operations.
This isn’t a backroom ETL role—you’ll work directly with our Forward Deployed Solutions team and strategic customers to transform messy, complex datasets into clean, structured, and reliable fuel for AI models.
You’ll own the process from end to end: embedding with customers to understand their systems, engineering pipelines that deliver at scale, and working closely with our commercial teams to build workflows and solutions that our customers are asking for.
Role
- Architect and implement high-performance data pipelines for AI applications.
- Design and optimize and transform raw customer data into structured, reliable datasets.
- Build AI workflows and data mapping in the Planhat platform
- Work with SQL, Python, and APIs to integrate multiple, messy, distributed systems.
- Partner with AI engineers to ensure models have the clean, context-rich data they need.
- Build monitoring and validation systems to ensure data quality and trust.
- Collaborate with customers and internal teams to solve complex, domain-specific data challenges
Advantages
You’ll:
- work at the intersection of AI, customer data, and real-world outcomes.
- get to solve complex data problems for some of the world’s most innovative companies.
- be part of a small, high-caliber team with the autonomy to design and own your work end-to-end.
Skills & Requirements
- 5+ years experience in data engineering, ideally in B2B or AI-focused environments.
- Strong expertise in SQL, data modeling, and ETL/ELT tools.
- Proficiency with Python or similar scripting languages.
- Experience integrating with REST/GraphQL APIs and building data ingestion frameworks.
- Understanding of data quality, governance, and observability best practices.
- Experience with ML pipelines, vector databases, or RAG architectures.
- Willingness to travel to customer sites as needed.
Great Place to Work
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Flexible Work Location
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Paid Parental Leave
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Flexible Public Holidays
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Flexible Working Hours
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Extended Leave
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Meet-ups & Workations
About the company
Planhat is a customer platform that provides software and services to help organizations grow lifelong customers. Our platform powers sales, service and customer success products that scale with our customers’ needs all the way from startup to household name and beyond. Each day worldwide, over 2.6 million customers are attracted, engaged and delighted with our intuitive yet flexible system of action.
The Planhat platform empowers everyone in your organization to consolidate, analyze and act on all your data, becoming more customer-centric and data-driven than ever before. From rolling out autonomous transport systems to distributing new medicines, we’re proud to help make our customers better at what they do best.
Alongside our customers, we’re building at the forefront of healthcare & life sciences, finance, connected business, and more. And we need curious, daring minds to help us.
TOMCulture is what we say, what we do and how we treat people
GenuineNo corporate BS - just be honest
FearlessWe are bold - and we play to win
CaringBe kind to yourself and others
ImpactfulWhen you do something, do it right
Alberto Lambert | Contact Person
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