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Customer Analyst / Data Analyst, Group Support Office

  • Application Deadline: April 19, 2019
  • Stockholm

Scandic has started the transformation of becoming a Data driven company, focusing on customer intelligence, decisions and actions based on data. Our ambition is to move towards less manual ad hoc analysis and more automated reporting followed by insight and action. In the role as a Customer Analyst, you will be the expert when it comes to knowledge of our customers, both guests and members of the Loyalty Program.

You will find and share insights, recommend actions and spread the importance and advantages of analyzing data. You will work closely with the Growth Hacker, Guest Interaction Manager and Data Strategist. Your focus will be on the guest lifecycle, all the way from analyzing the member base and creating dashboards in Power BI (or similar self-service application), to more advanced analysis and statistics in creating customer scorings, predictive models and also recommending ways of working and best practice.

You will work with exploring data, both data extracts and data in our data warehouse. You need to be flexible and innovative, some data is in silos and unexplored. You will also be a part of projects where customer data and analysis is needed.

Areas of responsibility:

  • KPI reporting
  • Creating scoring models and predictions
  • Analysis of member base, both aggregated and on a customer level
  • Analysis of Scandic Friends
  • Ad hoc analysis and reporting
  • Share insights, recommendations and drive them to action and show impact.

The role reports to our Vice President Customer Loyalty & Insights Alvin Argus.

Work with great people

Parisa Amoor
Recruitment Specialist
"På Scandic ser vi människors olikheter som en styrka, vi tar vara på varandras unika potential."
Kaj Tekari
Sales Training & Development Manager
"Scandics mångfaldsarbete värdesätter jag högt, vi vågar och vill tänka annorlunda!"
Helena Blomberg
Call Centre Manager
"Jag ges stora möjligheter till utveckling och gör det dessutom tillsammans med härliga kollegor."
Oliver Bowley
UX
"Scandic är på en digital resa, tillsammans med mitt välkomnande, drivna team jobbar vi för att få det att hända."
Parisa Amoor
Recruitment Specialist
"At Scandic we see people's differences as a strength, we take care of each other's unique potential."
Kaj Tekari
Sales Training & Development Manager
"I highly value Scandics work with diversity, we dare and want to think differently!"
Helena Blomberg
Call Centre Manager
"I get great opportunities for development and do it together with lovely colleagues."
Oliver Bowley
UX
"Scandic is on a digital journey, along with my welcoming, driven and international team I work hard to make it happen. "

Skills & Requirements

Competencies & experiences:

We believe that you have had a similar role before. Understanding both marketing and data analysis is the key to success in this role. You have very good analytical skills and get the big picture before heading into details. You should be able to take responsibility of your daily work and also plan for the future needs of the role and customer analysis.

  • Experience and understanding of marketing, personalization and digitalization
  • Proven ability to successfully drive analysis related projects
  • Proven ability to successfully develop predictive CRM models
  • Proven ability to create dashboards
  • High competence in SQL, R and/or similar
  • Experience working with AI and ML is a plus
  • 5 years’ experience working with analysis of data, meriting if within B2C
  • Bachelor’s degree in Statistics, Mathematics, Computer Science or equivalent

Great Place to Work

  • Professional and personal development

  • Discounts when eating, drinking & staying with us

  • Family & Friends discounts

  • Partner discounts

  • Great health insurance for you and your family

  • Healthy staff food

  • Utbildning och utveckling via interna plattformar

  • Hälsosam personalmat & friskvårdsbidrag

  • Pension & försäkringar enligt kollektivavtal

  • Rabatt hos våra partnerföretag

  • Family & Friends rabatt för din familj och vänner

  • Rabatt när du äter, dricker och övernattar hos oss

About the company

In our 280 hotels, in the 130 destinations that we operate in, we create great hotel experiences for the many people to enjoy, including ourselves.

DO YOU SHARE OUR VALUES?

BE A PRO GROW IN YOUR ROLE AND THE ORGANISATION
You are empowered to go in your desired direction, whichever that might be.

BE YOU AMONG FRIENDS
You can be yourself at Scandic, that’s how we are able to give that genuine personal service to our guests. We don’t always know what challenges we will face during the day, but we will solve them together.

BE CARING FOR THE BENEFIT OF TOMORROW
We will challenge you to take initiatives to accelerate the positive change for earth and build this and future generations as a whole.

BE BOLD MAKE YOUR ACTIONS MATTER
You are trusted to step out of your comfort zone and make a difference. We have the muscles to make use of great initiatives.


Visste du att... TOM

TOM...uppmuntrar alla att göra skillnad för miljön och att det var en av våra kollegor inom housekeeping som kom på idén om ”häng-upp-handduken”.

TOM...i Sverige blivit rankad som besöksnäringens mest attraktiva arbetsgivare två år i rad, i Visitas årliga undersökning.

TOM…har en tillgänglighetsstandard bestående av 135 punkter, i syfte att ge samma service, produkter och tjänster tillgängliga för alla.

TOM... serverar mer än 25 miljoner koppar kaffe varje år och att allt kaffe som serveras är ekologiskt och Fairtrade eller UTZ-certifierat.

TOM...ständigt utvecklar hållbarhetsarbetet, där vi senast valt bort sugrör, drinkpinnar, tandborstar och take away-lock gjorda i plast.

TOM...har KRAV-märkt frukost på alla svenska hotell sedan 2001. Scandic har också varit engagerad som rådgivare vid utvecklingen av kriterier för KRAV.

TOM...tack vare vårt stora miljöengagemang, blivit rankad som branschens mest hållbara arbetsgivare åtta år i rad, av Sustainable Brand Index.

TOM… i fler än 4 fall av 5 har Svanen-märkta hotell och vi jobbar för att samtliga hotell ska uppnå kravmärkningen.

TOM…har arrangerat världens största blind-lunch i totalt mörker, för att uppmärksamma synskadade under dagen för personer med funktionshinder.

TOM...under 2014 inledde ett samarbete med organisationen Real Stars, centrerat kring ”Fair Sex”, dvs. arbete mot människo- och sexhandel.

Did you know that...TOM

TOM... “Hang up your towel” is one of Scandic’s innovative ideas within sustainability and was initiated by one of our housekeepers.

TOM... More than 4 out of 5 of our hotels are eco-labelled and the proportion is growing all the time.

TOM... We have an accessibility standard, including 135 points, to be able to provide same products and services for everyone at our hotels.

TOM... We have arranged the world's largest blind lunch, in total darkness, in order to highlight the annual Day of Persons With Disabilities.

TOM... we serve more than 25 million cups of coffee each year and all of our coffee is ecologic, and FairTrade or UTZ-certified.

TOM... all breakfast buffets at our hotels in Sweden are certified by KRAV since 2001 and that we have been engaged as advisors when developing the criterias for KRAV.

TOM...thanks to our engagement in sustainability matters we have been named the most sustainable brand in the hotel industry, eight years in a row, by Sustainable Brand Index.

Alvin Argus | Hiring Manager

I'm interested
Scandic Hotels Group

Stockholm
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