Returned Goods Coordinator

Job Description

About the position

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. Dometic Land Vehicles Americas is a trusted provider of high-end products for recreational vehicles, commercial passenger vehicles and overlanding vehicles in North America, Latin America, and the Caribbean. We are on a journey of continuous growth – now looking for our next star – a passionate Return Good Coordinator within our Quality team. This position reports to the Lead Product Segment Quality Assurance Manager and will work in our Elkhart, IN office.

As a Return Goods Coordinator in the Elkhart, In team, you will be involved in managing all incoming returned materials, either as Return for Repair (R&R), product warranty, product exchange or RMA (Return Material Authorization) and assisting with the processing of nonconforming materials and providing support in root cause analysis activities to the Engineering, Manufacturing and Segment Quality departments as needed. The RGA Technician will be able to communicate well and connect business needs to solutions. As an instrumental team member, he or she will work closely with Segment Quality team to resolve customer issues, increase customer satisfaction, and generate product sales.

General Responsibilities

• Evaluate and process Customer and Warranty Returns including final disposition of claim. Interact with quality group as required. Tests and inspects finished products returned. Compiles and documents data.
• Analyzes product returned from customers as necessary to determine failure modes and determine acceptance or rejection of Warranty/Customer claims. Ability to properly document and communicate final disposition and gather data.
• Records test data, evaluate data to validate or indicate deviations from existing standards.
• Sets up and performs tests on parts, or products to measure performance characteristics.
• May enter data into computer systems for analysis and updating of database.
• Maintain a clean and safe work area.
• Manage and process RMAs (Return Material Authorizations)
• Assist in Return Goods Analysis and testing activities for warranty early warning system.
• Provide input and assistance in warranty analysis activities performed by Segment Quality-Engineering team.
• Interpret work instructions. Ability to read electrical schematics and understanding of electrical components.
• Must maintain open communication with reporting manager and team regarding test results.

What do we offer?

You are offered an interesting role in a dynamic, fast paced, and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous – which gives you great possibilities to evolve with the company.

• Medical/Dental/Vision Insurance
• Employee Assistance Program (EAP)
• Disability insurance (STD/LTD)
• 401 (k) with company match
• PTO
• Company defined holidays and two floating holidays for you to use as you choose
• Paid maternity/paternity leave
• Tuition assistance
• Membership reimbursement (wholesale club and gym)
• Employee discounts on our incredible products
• Opportunities to make an impact