Senior Service Operations Specialist, Cloud Operations
- Applications are considered on a rolling basis
- Multiple locations
- Hybrid
Join Us as a Senior Service Operations Specialist / Coordinator, Cloud Operations
At Basware, we’re transforming how enterprises manage their invoice lifecycle. As the global leader in Invoice Lifecycle Management, we help businesses streamline invoicing processes, ensure compliance, prevent fraud, and optimize cash flow. Our mission is to empower organizations with full control over their invoice ecosystem—ensuring that only reconciled and approved supplier invoices are paid.
Your Impact
As a Senior Service Operations Specialist / Coordinator in Cloud Operations, you’ll play a key role within the Service Operations Management Team. This team is responsible for delivering unified methodologies, processes, and best practices across all Basware Services. You’ll help define, measure, and improve production quality through continuous service improvement initiatives and strategic projects. This role reports to the Senior Manager, Cloud Operations.
What You’ll Do
Champion Best Practices & Process Improvement
- Drive the implementation of consistent Cloud Operations methodologies and processes across all Basware Services (e.g., incident, problem, change, and release management).
Lead Continuous Improvement
- Identify and lead service improvement initiatives to enhance production quality and operational efficiency.
Collaborate Across Teams
- Act as a key liaison between Service Operations Management and internal stakeholders to align goals and deliver a seamless customer experience.
Own Strategic Projects
- Take initiative on high-impact projects and operational challenges, identifying opportunities for innovation and improvement.
Analyze & Optimize Performance
- Monitor service performance metrics to detect trends, assess risks, and recommend improvements.
Ensure Operational Excellence
- Oversee critical production systems, ensuring reliability and performance while meeting or exceeding service level targets through proactive monitoring and continuous improvement.
Work with great people
Skills & Requirements
What We’re Looking For
- A positive, adaptable mindset with a passion for continuous improvement and delivering a frictionless customer experience
- Curiosity and eagerness to learn, grow, and take on diverse responsibilities
- Ability to remain effective and resourceful in ambiguous situations
- Strong collaboration skills and enthusiasm for working with cross-functional teams
- Proactive and self-driven approach with a strong sense of ownership
- Composure and clarity under pressure, with the ability to stay focused in challenging situations
Qualifications
- Excellent interpersonal skills and the ability to collaborate with individuals from diverse backgrounds
- Strong communication, documentation, and presentation abilities
- Proven experience leading quality improvement initiatives
- Solid understanding of cloud environments (e.g., AWS) and SaaS operations, with a focus on scalability and performance
- Familiarity with monitoring tools (e.g., Dynatrace, Splunk) and ticketing systems (e.g., ServiceNow)
- Knowledge of ITIL or similar frameworks, with the ability to enhance or develop operational processes
Experience with AI tools, frameworks or applications is considered a strong asset. We highly value candidates who demonstrate curiosity, a proactive mindset and a willingness to explore and incorporate AI-driven technologies into their work. We encourage growth in this area and provide opportunities for experimentation and learning.
Why Basware?
We’re a purpose-driven company with a global footprint and a collaborative culture. At Basware, you’ll work with passionate professionals, cutting-edge technology, and a shared commitment to innovation and excellence.
In addition, we offer
- Competitive salary and company incentive program
- Lunch and recreational benefits, transferable to dental care or massages
- Occupational and mental health services
- Hobby clubs and gym
- Free on-site parking, also for electric cars
- Bicycle or subsidized commuter ticket benefit
- Employee awards and team social events
- Good learning opportunities, e.g. LinkedIn Learning license
...and more!
Ready to make an impact?
If you're excited by the challenge, apply now and help shape the future of Basware.
Please submit your resume and cover letter by clicking the ‘I’m interested’ link.
Our recruitment process will include pre-employment actions such as an enhanced background screening and reference checks.
Basware. Now it all just happens.
Great Place to Work
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We Drive Customer Value
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We Take Ownership
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We Are Bold
About the company
Basware is how the world’s best finance teams gain complete control of every invoice, every time. Our Intelligent Invoice Lifecycle Management Platform ensures end-to-end efficiency, compliance and control for all invoice transactions. Powered by the world’s most sophisticated invoice-centric AI – trained on over 2 billion invoices – Basware's Intelligent Automation drives real ROI by transforming finance operations. We serve 6,500+ customers globally and are trusted by industry leaders including DHL, Heineken and Sony. Fueled by 40 years of specialized expertise with $10+ trillion in total spend handled, we are pioneering the next era of finance.
Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world-class solutions and services. A critical part of our culture is the high amount of trust we put into our employees—we want everyone to make a difference, so we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where:
We Drive Customer Value, We Take Ownership and We Are Bold in everything we do, to make it all just happen for our customers.
2025Gartner Magic Quadrant Leader for Accounts Payable Applications. Basware and Deloitte create Center of Excellence
2024Launch of World’s 1st AP-Powered GenAI
2023Growth through acquisitions, Glantus and AP Matching
2022Basware became a privately-held corporation in a go-private transaction led by software private equity firm Accel-KKR
2020Recognized market leader, including Gartner Magic Quadrant. Global operations, 20+ offices worldwide
2012Launch of cloud-based B2B platform for transaction collaboration on Basware's Network
2005Launch of fully integrated Purchase-to-Pay solution suite
2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service
1992Launch of first financial management software
1985Basware founded in Finland
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