Inside Sales Executive
- London
- Hybrid
A bit about the role:
We are seeking an experienced and highly motivated Inside Sales Executive to support our growth through our travel agent partners. This is an Integral role responsible for supporting the UK / EMEA trade team and our travel agent partners to build long term relationships, maximising sales opportunities and driving growth for HX within the UK and EMEA market. You will be responsibility for a wide range of activities supporting our travel agent partners to drive overall engagement. These will include promotions, social media coverage, event management and ship visits, front line incentives, co-op marketing, and training, to support improved revenue growth for HX through our travel agent partners. This is a unique opportunity to join the leading Expedition cruise brand in the UK.
Key Responsibilities:
·Day to day sales support for partner network
·Support design and execution of front line agent incentives and competitions
·Attend national consumer/trade shows, key agency meetings, consumer events, award nights and educational trips
·Work with agent partners to deliver accurate, on brand marketing campaigns
·Liaise with agent marketing teams on creative marketing approvals and pricing accuracy
·Management of distribution of commission / override contracts
·Upkeep of B2B portal information and Online travel training content
·Ownership of B2B social media channels
·Effective creation and delivery of B2B newsletters and comms to trade partners
·Efficiently order and manage sales merchandise and trade brochures
·Maintenance of Salesforce Travel agent database
·Effectively manage escalated agent booking queries
·Answer day to day calls, emails and communication from trade partners
·Co-ordinate the delivery of new campaign assets for wider team and key partners
·Professionally present and represent HX through training, webinars and events
·Attend national cruise shows, consumer events, award nights and host agency educational trips
·Work collaboratively across HX departments to drive optimal, efficient ways of working
·Support co-ordination of operational change communications
·Hybrid working including Home, UK Travel and UK head office Kings Cross
Performance Metrics:
·Monitor sales performance, marketing campaign effectiveness, and revenue metrics, providing regular reports, feedback and analysis to senior management.
·Utilize key performance indicators (KPIs) to track progress, identify areas for improvement, and implement corrective measures as necessary.
Stakeholder Collaboration:
- Work closely with wider team, senior leadership and other departments to align strategies and ensure cohesive guest service delivery.
- Build strong relationships with external partners and stakeholders to champion HX brand.
- Forge strong external relationships at all levels of travel agent partners
Skills & Requirements
About you:
Knowledge & Skills:
- Educated to an ‘GCSE’ level or equivalent standard
- Proven experience in a saleswithin the travel industry, preferably in the cruise / touring / adventure sector.
- Strong experience of trade channels and relationships within the travel industry.
- Demonstrated success in supporting sales growth and achieving & exceeding revenue targets.
- Exceptional communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
- Demonstrated experience with MS Office, Salesforce; BI tools advantageous
- Good understanding of numbers, respective market, market and data trends
- Experience of social media channel management
- Proactive and results-oriented, with the ability to work under pressure and meet deadlines.
- Flexibility to travel as required
Key Personal Attributes/Behavioural Competencies:
- Self-driven and independent, yet with a will to ask and understand.
- Relationship building & influencing skills.
- Sales targets and customer service driven approach
- Curious and dedicated
- Effective & confident communication skills across all levels of the organisation
- Ambitious and thrives in a high-paced, international, changing work environment.
- Problem Solving Skills
- Guest-Centric: delivering results and regularly exceeding guest expectations.
Why Join us:
•Be part of a forward-thinking company dedicated to redefining guest experiences.
•Lead a passionate team committed to service excellence in a global environment.
•Opportunities to work on a global level, with extensive exposure to the executive leadership.
•Excellent growth opportunities and the ability to impact with velocity.
Great Place to Work
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Passionate Explorers - We are proud of our history and are driven to create more.
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‘Can-Do’ Mindset - We jump-in and proactively contribute to the greater good.
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Supportive and Collaborative Teams - We are curious and generous with our knowledge. We Trust.
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Genuine Interactions - We want all people to be their true selves.
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Humble Leadership - We have a short distance between leaders and teams.
About the company
Since 1896, HX have championed sustainability in the expedition cruise sector. From launching the world’s first battery-hybrid expedition cruise ships to banishing heavy fuel oil and single use plastics from our fleet. We are at the forefront of driving sustainable practices in expedition cruises that prioritise greener travel.
For nearly 130 years we have been committed to continuously improving what we do for our guests but also for the people we work with.
We are a group of explorers who want to seek out the very best journeys for our guests but also for ourselves. We take our guests on big life-changing adventures, from the stunning wilderness of the Arctic to the incredible creatures on the Galápagos Islands all on our purpose-built expedition ships. Our HX fleet explore hundreds of destinations in over 30 countries across 5 continents.
Our ambition is strong and lofty – we want to become the number one sustainable expedition brand in the world. But we recognise we need passionate explorers, with can-do mindsets, humble leadership skills which bring people together for genuine interactions in a supportive and collaborative way.
As a newly branded company built on a 130-years heritage, HX is at an exciting new chapter and as we embark on this new journey, we believe your skills and passion could thrive. We are looking for talented explorers who want to join us on our exciting expedition to growth and success. This could include travelling and working in amazing HX hubs both on sea and land. From our impressive new Headquarters in London to our state-of-the-art Customer Service Centre just opened in Prague as well as various offices across Europe, the US and APAC.
One thing you’ll find whether on sea or land is a group of people, all connected with the same mindset and purpose - we want to explore more, champion sustainability and become the world’s very best expedition cruise operator.
Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.
Hybrid Explorer shipsHX Expedition has two hybrid-electric powered expedition cruise ships that offer a 20% reduction of fuel consumption.
Beach cleanupsHX Expedition Teams encourage guests to take part in beach clean-ups, which results in several metric tonnes of trash every year being removed.
HX Expedition FoundationOur HX Foundation is a dedicated charity supporting local communities and environmental initiatives solely on the areas where HX’s Expedition ships sail, from the Arctic and Alaska to the UK, Galápagos Islands and Antarctica.
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