Service Desk Technician (Evenings/Nights) - On-site, Stockholm
- Applications are considered on a rolling basis
- Stockholm
- On-site
Are you a positive team player ready to take your hotel experience into a new direction? We’re looking for Service Desk Technicians interested in working evenings and night shifts to join our team!
As a part of our business transformation, we are expanding our Service Desk to be able to deliver high-quality technical support to Scandic team members 24/7/365 and we are ready to welcome new team members to cover evening and night shifts during weekdays and weekends.
As our Service Desk Technician, you will belong to the Service Desk department at Group Support Office in Stockholm. You will help Scandic's employees (and sometimes guests) with IT, network, and system-related issues. Support will be given to our colleagues in the hotels but also as a walk-in function at the office. You will be working with support via phone, in our case handling system ServiceNow, and face-to-face.
What you’ll do:
- Ensure a high level of customer service and support is provided to our colleagues and guests.
- Record incoming calls in ITSM Tool (ServiceNow) and carry out diagnostics and resolving with the help of Knowledge base articles and workaround.
- Take ownership and ensure that the user is kept informed of the progress of the fault and the system is kept updated regularly.
- Co-operate with Other Specialists and/or IT Service Managers to solve more challenging and time-consuming cases.
- Escalate to Incident Manager according to the Incident management process.
- Collaborate with other departments in IT to create problem cases and help colleagues with troubleshooting.
Skills & Requirements
Experiences you bring and share with us:
- Professional experience in the hotel industry (e.g., front desk, reservations, operations).
- Hands-on experience with Opera Cloud and Simphony.
- A strong interest in IT and willingness to learn technical systems and tools.
- Can-do-approach and a positive team player.
- High level of learnability and adaptability to agile ways of working.
- Full working proficiency in English, Swedish or another Scandinavian language would be a big plus.
Nice-to-Have (meritorious):
- Previous experience in technical support or service desk roles.
- Familiarity with Microsoft environments, networking, and/or Azure Entra.
- Experience from one or more case handling systems (we use ServiceNow).
- Knowledge of the ITIL framework.
- Education or training in IT or related fields.
How to Apply:
We’re happy to see that you’ve made it this far, and we can’t wait to get to know you better!
Applications are welcome in either Swedish or English.
Please note that we are unable to provide relocation assistance and will only consider applicants already based in Sweden.
Applications will be reviewed on a rolling basis and the recruitment may be finalized before the deadline if we find the right candidate.
Due to GDPR, applications can only be submitted through our website.
Other:
This is a full-time employment. You will be part of Group IT, a European function even though we have most of our presence in the Nordics. We have a warm and friendly approach and love welcoming new members to our team.
About the company
We know that we reach further when we assent to our differences. At Scandic we want you to be yourself and develop in the direction you want to go, with the foundation of safe conditions and fair agreements. Bring your experiences, engagement and your way of thinking – contribute to a culture where we genuinely care about each other, our guests and our planet. Welcome to Scandic.
Do you share our values?
BE A PRO BE YOU BE CARING BE BOLD
Michaela Liljedahl | Contact Person
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