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Support Engineer

  • Applications are considered on a rolling basis
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We at our Australia (Melbourne) office are looking for Application Support Engineer who wants to work in a dynamic global organization, solving interesting, real time problems. We are looking for ambitious professionals who would like to grow with our Application Support team.

Application Support Engineer is a key technical role within Global Support group. The Engineers use their understanding of Meltwater technologies and products, and work on our customers’ business objectives to drive support tickets to closure.

Key Performance Indicators would be client/sales satisfaction (as reported via feedback surveys and net promoter scores) along with system and support SLAs being met and reduction of client churn.

Skills & Requirements

  • 4 - 6 years’ experience in Application or Product Support
  • Knowledge in at least one scripting or programming language, database and basics of unix/linux
  • Excellent troubleshooting and problem solving skills
  • SQL/Database experience
  • HTML, CSS, JavaScript, JQuery, Regular Expression etc.
  • Fluent English communication skills, both written and spoken
  • Programming language knowledge
  • Good at documenting and sharing information and findings
  • Open to learning new products and technologies
  • Work permit to work in Melbourne, Australia
  • Ability to work under occasional high pressure situations

Desirable:

  • Node.js, Angular.js
  • UNIX and scripting
  • MongoDB, Elastic Search, Big Data

Great Place to Work

  • Competitive Salary

  • Fresh fruits & free drinks

  • Internal hackathons

  • Personal Branding Support

  • Ergonomic desks and chairs

  • Great hardware

  • Opportunities to travel in Europe and the U.S.

  • Open Source Contributions

  • Conferences and Tech Talks

About the company

Meltwater, a pioneer of media intelligence and now Outside Insight, gives businesses the information advantage they need to stay ahead. More than 26,000 companies have used Meltwater’s media intelligence to stay on top of billions of online conversations and extract relevant insights to strategically manage their brands. Meltwater is dedicated to personal, global service built on the local expertise of 55 offices across six continents. Meltwater is also committed to fostering the data science ecosystem through MEST, a pan-African entrepreneurial program and incubator, and Shack15, a global data science community. Learn more at meltwater.com.

All of our solutions are fully web-based, offered as a service, and based on a modern technology stack. This is your opportunity to be part of a small agile team within a big multinational organization!

We are more than 1500 people across the globe, so there is a lot going on. We believe in diversity and inclusion, and building teams with a wide variety of backgrounds and perspectives. This approach not only raises the quality of our products for our customers, but makes collaboration along the way much more fun.

Read our underthehood blog to see which problems our engineers are solving. Also have a look at what life is like at Meltwater and visit our company profiles on LinkedIn, Xing, Facebook, and Twitter.


Chinju Balakrishnan | Hiring Manager

I'm interested
Meltwater Product & Engineering

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