Customer Operation Engineer

Applications are considered on a rolling basis
Clichy
On-site

Applications are considered on a rolling basis
Clichy
On-site

Job Description

Êtes-vous passionné(e) par la technologie, motivé(e) par la résolution de problèmes complexes, et désireux(se) de voir votre travail avoir un véritable impact sur les soins aux patients ?

Nous recherchons actuellement un(e) Ingénieur Déploiement et Support pour rejoindre notre équipe à Clichy (92). Vous jouerez un rôle clé dans le déploiement, le support et l’optimisation des solutions Sectra dans le secteur de la santé, en garantissant le succès de nos clients et en contribuant à de meilleurs résultats pour les patients dans le monde entier.

🏥 Qui sommes-nous ?

Sectra est l’un des principaux fournisseurs mondiaux de systèmes informatiques pour la gestion d’images médicales. Notre ambition à long terme est de rendre le diagnostic plus efficace et de contribuer à de meilleurs soins pour les patients. Qu’il s’agisse d’implémenter nos solutions, de réaliser des mises à jour, de résoudre des incidents techniques ou d’apporter un support expert, votre rôle est essentiel à la satisfaction et au succès opérationnel de nos clients.

📌 Vos missions principales

Vous combinerez des activités de déploiement avec du support technique de haut niveau. Vous ferez partie du département « Customer Operations », en collaboration étroite avec les ingénieurs systèmes, chefs de projet, spécialistes applicatifs et équipes de support internationales.

🔹 Déploiement

Installer, configurer et mettre à jour les solutions Sectra.
Planifier et exécuter des déploiements techniques.
Échanger efficacement avec les interlocuteurs techniques chez les clients.
Participer à des projets d’intégration ou de migration avec les systèmes hospitaliers (PACS, RIS, DICOM, HL7…).

🔹 Support

Fournir un support technique à distance ou sur site.
Gérer les incidents de bout en bout, avec un suivi rigoureux.
Tenir à jour les tickets d’assistance et la documentation technique.
Proposer des améliorations pour les solutions Sectra et nos processus internes.
Contribuer à l’amélioration continue de notre support global.

Vous développerez une solide compréhension des systèmes informatiques hospitaliers, des protocoles de communication et de l’interopérabilité, tout en travaillant sur des technologies qui soutiennent directement les parcours patients en France.

Nos processus étant harmonisés dans le monde entier, vous aurez aussi l’opportunité de collaborer à l’international et de travailler à l’étranger, à court ou long terme.

🌍 Ce que nous offrons

Un environnement international, axé sur la mission et tourné vers l’amélioration des soins aux patients.
Une formation complète et un mentorat pour réussir.
Des projets internationaux et une collaboration transfrontalière.
Une équipe dynamique et bienveillante.

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Are you passionate about technology, eager to solve complex problems, and excited to see your work have a real impact on patient care?
We are currently looking for a Deployment and Support Engineer to join our team in Clichy 92. In this role, you will play a crucial part in deploying, supporting, and optimizing Sectra’s solutions in the healthcare sector, ensuring our customers' success and ultimately improving outcomes for patients worldwide.

Sectra is one of the world’s leading providers of IT systems for managing medical images. Our long-term ambition is to be the leader in making diagnostics more efficient and to contribute to improved care outcomes for patients. Whether you are implementing our solutions, performing upgrades, resolving technical incidents, or providing expert support, your role will be key to our customers' satisfaction and operational success.

As a Deployment and Support Engineer, you will combine deployment activities with high-level technical support. You’ll be part of the Customer Operations department, working closely with system engineers, project managers, application specialists, and global support teams.

Your main responsibilities will include:

Deployment

Install, configure, and upgrade Sectra solutions.
Plan and perform technical deployment activities.
Communicate effectively with technical counterparts at customer sites.
Support integration and migration projects with healthcare systems (PACS, RIS, DICOM, HL7, etc.).

Support

Provide both on-site and remote technical support.
Own incidents from reporting to resolution, ensuring timely follow-up.
Update helpdesk tickets and maintain clear technical documentation.
Proactively provide feedback to improve Sectra solutions and internal processes.
Contribute to the continuous improvement of our global support organization.

You will develop a strong understanding of Hospital IT systems, communication protocols, interoperability frameworks, and work with technologies that directly support patient journeys in France.

Since we follow the same processes worldwide, you will also have opportunities to collaborate internationally and even work abroad for shorter or longer assignments

What We Offer

An international, mission-driven environment where your work directly supports better patient care.
Exceptional training and mentorship to help you thrive in your role.
Opportunities for international projects and cross-border collaboration.
A dynamic and supportive team culture.

Work with great people

Erwin Krikken

Support Engineer & Project Engineer

"The atmosphere is always good, and my colleagues are the best. I enjoy working at Sectra and I hope that this will continue in the future."

Sofia Adolfsson

UX Designer

"There is no sense of prestige at Sectra, no hierarchy. Everyone is listened to regardless of their position."

Erwin Krikken

Support Engineer & Project Engineer

"The atmosphere is always good, and my colleagues are the best. I enjoy working at Sectra and I hope that this will continue in the future."

Sofia Adolfsson

UX Designer

"There is no sense of prestige at Sectra, no hierarchy. Everyone is listened to regardless of their position."

Erwin Krikken

Support Engineer & Project Engineer

"The atmosphere is always good, and my colleagues are the best. I enjoy working at Sectra and I hope that this will continue in the future."

Sofia Adolfsson

UX Designer

"There is no sense of prestige at Sectra, no hierarchy. Everyone is listened to regardless of their position."

Erwin Krikken

Support Engineer & Project Engineer

"The atmosphere is always good, and my colleagues are the best. I enjoy working at Sectra and I hope that this will continue in the future."

Sofia Adolfsson

UX Designer

"There is no sense of prestige at Sectra, no hierarchy. Everyone is listened to regardless of their position."

Erwin Krikken

Support Engineer & Project Engineer

"The atmosphere is always good, and my colleagues are the best. I enjoy working at Sectra and I hope that this will continue in the future."

Sofia Adolfsson

UX Designer

"There is no sense of prestige at Sectra, no hierarchy. Everyone is listened to regardless of their position."

Adam Alsegård

Software Engineer

"I believe Sectra is a great company, with the possibility for personal growth."

Carl Folkesson

Software Engineer

"In every part of my work there is a problem that needs to be analyzed and resolved, and the feeling when you finally resolve that problem is one of the best feelings in the world."

Johan Carlegrim

General Manager

"For me, Sectra is a great place to work. While everyone at Sectra is highly skilled and professional, they are also easy-going and friendly."

Ahmed Aouicha

Support Engineer

"My passion is helping people, and I like the responsibility that comes with my role."

Hanna Bäcker

First Line Support and Upgrade Coord

"Our customers often call us during emergencies, and we have to solve their problems quickly. It’s clear that our work has a real impact on patients' lives."

Dave Knight

Project Manager

"The general atmosphere and support from colleagues are what I like the most about my work."

Sonia Maria

Account Manager

"Sectra is a great place to work. From the fantastic work atmosphere to the cooperation between employees, to the freedom to do our job to deliver the best solutions to the customers.”"

Lindsay van Ballegooij

Account Manager

"Our customers are passionate and take part in the development of our products. Every customer visit gives me new ideas and insights which can be taken back to my colleagues.”"

Zoe Varricchio

Project Manager

"Regardless of how long you have been with our organization, your ideas are always taken into consideration, and provided that they are worthwhile, they tend to be implemented."

Stephanie Dahl

Project Manager Global Search

"From day one, Sectra has felt like home for me. Working with great people, many of who I consider to be close personal friends is a luxury I do not think I will be able to find elsewhere."

Johan Uppman

Software Engineer

"My journey at Sectra started with a summer job at Sectra Communications. After that, I was hooked."

Rober Kloosterman

Support engineer

"I began working a couple of days a week as a support assistant during my studies. Combining the theory from my studies with practical, real-world experience was a great way to learn."

Skills & Requirements

Chez Sectra, nous recrutons pour l’attitude et le potentiel – nous formons pour les compétences. Cela signifie que votre personnalité et votre capacité d’apprentissage sont plus importantes que vos expériences passées.

Nous cherchons des personnes capables d’apprendre rapidement, d’utiliser leurs expériences précédentes, de résoudre des problèmes complexes, et de bien communiquer avec les collègues, partenaires et clients.

✅ Compétences requises :

Diplôme Bac+3 ou Bac+5 en ingénierie, informatique, santé numérique ou domaine similaire.
Maîtrise du français et de l’anglais.
Intérêt marqué pour les systèmes IT de santé et l’impact sur les soins aux patients.
Solides compétences en informatique, notamment dans l’environnement Windows.
Forte capacité d’apprentissage.
Esprit analytique : vous aimez décortiquer et résoudre des problèmes.
Excellentes compétences en communication.
Organisation, proactivité, capacité à évoluer dans un environnement dynamique.

➕ Compétences appréciées (atouts) :

Expérience avec des systèmes médicaux (PACS, RIS), protocoles DICOM, HL7, normes IHE.
Expérience en support technique ou helpdesk.
Connaissances en SQL Server, AlwaysOn, réseau, Active Directory, clustering, scripting, Azure, VMware.
Maîtrise d'autres langues.
Expérience interculturelle.
Centres d’intérêts variés (sport, musique, aviation…) montrant votre curiosité et votre engagement personnel.

Pour en savoir plus sur notre processus de recrutement, cliquez ici.

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At Sectra, we hire for attitude and ability – train for skill. This means who you are is more important than your previous experiences. There are a few core abilities that are central for any role. We always look for your willingness and ability to learn and take on new tasks fast, utilize previous experiences and quickly grasp new information. We also want you to have a strong analytical mindset in which we consider it to be important that you can understand and break down and solve problems. We are also looking for good communicators who can interact with colleagues, partners and customers in an effective, clear and constructive way.

Required qualifications:

Bachelor's or Master's degree in Engineering, Computer Science, IT, Healthcare IT, or related fields.
Fluency in French, English.
A genuine interest in healthcare IT systems and making a difference in patient care.
Solid computer skills, particularly in the Microsoft Windows environment.
Strong willingness and ability to learn quickly.
Analytical mindset — you enjoy breaking down complex problems.
Excellent communication skills to interact with colleagues, partners, and customers.
Highly organized, proactive, and able to thrive in a fast-paced environment.

Preferred qualifications (nice to have):

Experience with medical IT systems (PACS, RIS), DICOM, HL7, IHE, and other interoperability standards.
Experience with IT service desk or technical customer support.
Familiarity with MS SQL Server, SQL Server AlwaysOn, networking, Active Directory, server clustering, scripting tools, Microsoft Azure, VMware.
Multilingual skills beyond the required languages.
Experience working with different cultures.
Extra-curricular interests (sports, music, flying, etc.) that show curiosity and engagement beyond work.

A mandatory background security screening will be performed as part of the recruitment process at Sectra. Please reach out to the responsible hiring team if you have any questions regarding this. Learn more about our recruitment process here.

Great Place to Work

Making a difference
Great colleagues
Personal development
Innovation & technology
Global environment
Working close to customers
Göra skillnad
Personlig utveckling
Global miljö
Grymma kollegor
Innovation och teknologi
Kundfokus
Gør en forskel
Personlig udvikling
Globalt miljø
Fantastiske kollegaer
Innovation & Teknologi
Arbejde tæt på kunderne
Je maakt écht verschil
Persoonlijke ontwikkeling
Duurzaamheid
Leuke collega’s
Innovatie & Technologie
Werk samen met medische professionals
Gjøre en forskjell
Personlig utvikling
Globalt miljø
Fantastiske kollegaer
Innovasjon og teknologi
Arbeide nær kunder

About the company

Sectra develops and sells cutting-edge solutions for medical IT and cybersecurity. We help hospitals and those who are training future healthcare personnel to improve their efficiency so that patients can receive better care. We also support and help defense, authorities, and critical social functions to secure their communication against eavesdropping and protect their systems against unauthorized access. This is how we create conditions for a healthier and safer society.

One thing that identifies us at Sectra is our customer obsession— our ability and willingness to understand, create value for and stand up for our customers. This shared priority is at the core of our culture. Our customers describe this as having the knowledge to meet expectations, the passion to exceed them. As we hire for attitude and ability - train for skill, we happily expand your knowledge, if you bring the passion and willingness to learn.

Pauline Gnanou | Contact Person

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I'm interested

Sectra

Clichy | On-site
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