Solution Specialist - CRM & Loyalty
- Hybrid
A bit about the role:
As the Solution Specialist - CRM & Loyalty you will be responsible for designing and configuring solutions using standard and custom functionalities. You will also support the internal teams as the second level support engineer and troubleshoot issues of existing solutions. You will also need to understand user stories and work closely with a cross-functional team to build business cases for Salesforce solutions that align with our business objectives.
Key Responsibilities:
- Work closely with stakeholders to understand their needs and translate them into well-defined product requirements.
- Develop solutions and assist in testing and deployment.
- Assist the commercial team in building business cases for additional resources for new functionality.
- Communicate project details, and reasoning with developers and business owners so all parties are up to speed.
- Act as the subject matter expert in CRM, staying up to date and understanding product updates and new releases from Salesforce that can help commercial teams meet their goals.
- Ensure data is managed correctly and moves without issues between Salesforce Clouds, and other necessary platforms like Data Platform and Loyalty.
- Understand data privacy rules and ensure proper management of these rules. Collaborate with DPO and Security to ensure we are meeting these requirements
- Work with Power BI and Reporting Teams to generate actionable insights for commercial and marketing teams.
Skills & Requirements
Requirements:
Knowledge & Skills:
- Work experience in a similar role.
- Deep understanding of Salesforce Sales Cloud, Service Cloud and constraints. Proficient in salesforce customizations, able to effectively build and troubleshoot flows, validations and other automations, building dashboards and reports. Certifications recommended<ins>.</ins>
- Experience working with data using Workbench, Data Loader or similar tool. Experience with any ETL is a plus.
- Proven ability to define requirements that pinpoint business challenges and identify technical and business changes required to address them.
- Ability to work in a fast-paced environment, handling multiple priorities with high professionalism.
- Excellent communication and presentation skills.
- Not required but a big plus: Salesforce Voice, Agentforce, understanding Apex and/or LWC
Key Personal Attributes/Behavioural Competencies:
Leverage experience and strong communication skills to collaborate effectively with business and teams
Excellent interpersonal and organisational skills enable you to handle diverse situations, multiple projects, and rapidly changing priorities
Proactive attitude
You will get:
To be part of a dynamic and dedicated team, with highly skilled colleagues.
Opportunities to work on a global level, with senior management.
Excellent growth opportunities and the ability to impact with velocity.
Great Place to Work
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Passionate Explorers - We are proud of our history and are driven to create more.
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‘Can-Do’ Mindset - We jump-in and proactively contribute to the greater good.
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Supportive and Collaborative Teams - We are curious and generous with our knowledge. We Trust.
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Genuine Interactions - We want all people to be their true selves.
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Humble Leadership - We have a short distance between leaders and teams.
About the company
Since 1896, HX have championed sustainability in the expedition cruise sector. From launching the world’s first battery-hybrid expedition cruise ships to banishing heavy fuel oil and single use plastics from our fleet. We are at the forefront of driving sustainable practices in expedition cruises that prioritise greener travel.
For nearly 130 years we have been committed to continuously improving what we do for our guests but also for the people we work with.
We are a group of explorers who want to seek out the very best journeys for our guests but also for ourselves. We take our guests on big life-changing adventures, from the stunning wilderness of the Arctic to the incredible creatures on the Galápagos Islands all on our purpose-built expedition ships. Our HX fleet explore hundreds of destinations in over 30 countries across 5 continents.
Our ambition is strong and lofty – we want to become the number one sustainable expedition brand in the world. But we recognise we need passionate explorers, with can-do mindsets, humble leadership skills which bring people together for genuine interactions in a supportive and collaborative way.
As a newly branded company built on a 130-years heritage, HX is at an exciting new chapter and as we embark on this new journey, we believe your skills and passion could thrive. We are looking for talented explorers who want to join us on our exciting expedition to growth and success. This could include travelling and working in amazing HX hubs both on sea and land. From our impressive new Headquarters in London to our state-of-the-art Customer Service Centre just opened in Prague as well as various offices across Europe, the US and APAC.
One thing you’ll find whether on sea or land is a group of people, all connected with the same mindset and purpose - we want to explore more, champion sustainability and become the world’s very best expedition cruise operator.
Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.
Hybrid Explorer shipsHX Expedition has two hybrid-electric powered expedition cruise ships that offer a 20% reduction of fuel consumption.
Beach cleanupsHX Expedition Teams encourage guests to take part in beach clean-ups, which results in several metric tonnes of trash every year being removed.
HX Expedition FoundationOur HX Foundation is a dedicated charity supporting local communities and environmental initiatives solely on the areas where HX’s Expedition ships sail, from the Arctic and Alaska to the UK, Galápagos Islands and Antarctica.
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