IT Technician
- Sparta
- On-site
Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications.
Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry, and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years and we are always striving for new ways to make boating easier, safer, and more enjoyable.
We are a journey of continuous growth – now looking for our next star – a passionate IT Technician. This position reports to the IT Supervisor and will work in Sparta, TN.
About the position
As an IT Technician of the Sparta, TN team, you will be involved in managing the IT ticketing system, ensuring timely resolution of issues, and maintaining accurate records of IT assets. This role involves daily review of help desk tickets, reporting critical issues, and maintaining documentation for standard operating procedures and software requirements. The IT Technician will handle asset management, troubleshooting, and maintenance tasks to support the smooth operation of IT services.
Your main responsibilities
- Oversee the IT ticketing system, ensuring all issues and requests are logged and resolved promptly. Report any tickets older than two days to the IT Supervisor daily.
- Ensure all required fields are completed and solutions documented before closing tickets. Attach relevant screenshots to tickets.
- Report any critical issues that could impact production to IT Supervisor.
- Maintain an accurate inventory of all IT hardware, including location, asset number, MAC address, and assigned user. Tag new and existing equipment with asset numbers.
- Record and address any issues with tagged equipment, such as printers, scanners, laptops, etc.
- Build and maintain base PC configurations and related SOP documents. Ensure procedures are applied to tagged equipment and reviewed by the IT Supervisor.
- Create and maintain SOPs for IT operations, reviewed biannually by the IT Supervisor. Develop a Knowledge Base for issue resolution, referencing SOPs for detailed information.
- Record software requirements for each department, including version and update status. Maintain documentation on supported software.
What do we offer?
You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous – which gives you great possibilities to evolve with the company.
- Medical/Dental/Vision Insurance
- Employee Assistance Program (EAP)
- Disability insurance (STD/LTD)
- 401 (k) with company match
- PTO
- Company defined holidays and two floating holidays for you to use as you choose
- Paid maternity/paternity leave
- Tuition assistance
- Membership reimbursement (wholesale club and gym)
- Employee discounts on our incredible products
- Opportunities to make an impact
Work with great people
Skills & Requirements
A suitable background would be solid experience within IT and manufacturing – as well as the following qualifications and experiences:
- 3+ years progressive experience in support of a production and/or a manufacturing environment is a plus.
- Diagnostic and problem-solving skills
- Proficiency in Microsoft Office suite of applications
- Ability to demonstrate solid written and oral communication skills.
- Certification as IT Technician will be an advantage (e.g., CompTIA A+. Microsoft Certififed IT Professional)
To be successful in this role, we believe that you possess the following skills, competencies & characteristics:
- The ability to develop and communicate goals in support of the business’ mission.
- The ability and desire to work cooperatively with others on a team & demonstrate interest, skill, and success in getting groups to learn to work together.
- The ability to develop others and manage performance by setting clear goals and expectations, tracking progress, ensuring feedback, and addressing performance problems promptly and diplomatically.
- Maintain and provide current understanding of industry best practices and technology trends.
- Identify tools, processes and metrics to optimize supplier value.
- Leads by example and motivates people so as to create a challenging, empowering, and collaborative working environment.
- Good technical writing, documentation, and record keeping skills.
- Good analytical problem solving ability.
- Ability to contribute in a cross functional collaborative environment.
Dometic's Core Values
To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.
Are you our next star? Then we would love to see your application.
Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!
Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
About the company
Dometic is a global outdoor tech company on a mission to make mobile living easy. Leveraging our core expertise in cooling, heating, power & electronics, mobility, and space optimization, we empower more people to connect with nature and elevate their sense of freedom in the outdoors. We achieve this by creating smart, sustainable, and reliable products with outstanding design. Millions of people around the world use our products while camping and exploring nature with their cars, RV's, or boats. Our range of offerings includes installed products for land vehicles and boats, as well as standalone solutions for outdoor enthusiasts.
We employ approximately 7,000 people globally and sell our products in more than 100 countries. In 2024, we reported net sales of SEK 25 billion (USD 2.3 billion) and are headquartered in Stockholm, Sweden.
2001Dometic, a business consisting of mainly refrigerators for RVs and hotels separated from Electrolux
2002-201412 acqusitions in 13 years broadened product offering for the RV, CPV and Marine markets
2015Dometic listed on Nasdaq (SE)
2017significantly expanded Marine offering through the acquisition of Seastar and Oceanair
2018strengthened outdoor offering through the acquisition of Kampa
2019new growth strategy and financial targets announced
2021-2022ten acquisitions, driving growth in strategic areas
Expansion historyHidden section
Maycee Godsey | Contact Person
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