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Key Account Executive, Greater China

  • Applications are considered on a rolling basis
  • Hong Kong

Meet with the team

Meltwater’s Key Account team is the power of Client Success of Meltwater Greater China region. Through working with our most important clients across the region, including discovering the business needs and challenges, providing consulting strategy, ensuring they launch Meltwater successfully, adopt it widely and are continually driving business value from Meltwater. We are aiming to provide true insights of our clients. We are a team of senior leaders across the business and proud of being the clients’ business partner.

About Key Account Executive

As a key Account Executive, you will be at the cutting edge of the media intelligence space by driving strategy and widespread product adoption among a small portfolio of our high yield and high potential clients. You will challenge existing norms within our industry and act not only as an expert in Meltwater's product set, but as an extension of our clients communication and marketing teams. You will be a part of Meltwater's growing account management team, a group of our most highly skilled and most engaging employees.

What you will be doing?

  • Working closely with Managing Director to manage a portfolio of around 20-45 of Meltwater’s Greater China clients with the largest spend and largest growth potential

  • Build positive, long-lasting relationships through customer engagement with numerous product offerings to increase value and drive market share

  • Provide assistance and support to clients for incoming queries and issues related to our applications

  • Pro-actively identifying issues that may impact a renewal, and engaging all available resources to resolve

  • Collaborate with Managing Director to develop and implement strategies to drive business growth and inform decision-making at the C-suite level

  • Inform and drive knowledge by challenging the status quo across traditional and social channels

  • Coach clients to be product experts and train their teams on Meltwater methodologies so they become increasingly self-sufficient

Work with great people

Isaac Zhang
Managing Director, Client Acquisition - Beijing
"Joined CA Shanghai in 2014, promoted to be MD in 2016 - one of the quickest ever MD promotions in APAC. He likes collaborative, fun and energetic team that everyone gives 120% effort day in day out."
Joey Lee
Managing Director, Client Acquisition - Hong Kong
"Joined as Summer Intern in 2014 and promoted as MD in 2017. The accelerated career path here allows him to grow fast and dream big. "
Chloe Wei
Managing Director, Client Success - Beijing
"The first ever Mainland CS hire, joined in 2012 and promoted as CS Beijing MD in 2017. She launched the new CS efforts in Beijing and keep raising our bar higher to succeed in China market!"
Zoe Wang
Managing Director, Client Acquisition - Beijing
"Joined us in 2016 after graduated from University of Edinburgh. She promoted to MD in just 2 years and is currently leading a fast growing team that is looking for entrepreneur partners."

Skills & Requirements

What we would like to see from you

  • University Degree of any disciplines with strong academic results

  • 1-4 years working experienced in a customer-facing customer success, account management or strategic consulting organization. Saas, social media, digital marketing or PR/marketing agencies industry is preferred

  • Fluent in written and spoken English and Mandarin (mandatory)

  • Ability to develop strong relationship at operational and executive levels

  • Demonstrated analytical and problem-solving skills, with superior customer-service oriented skills is a big plus

  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption

  • Exceptional verbal and written communication, analytical and presentation skills

  • A positive, target driven, self-starter with natural leadership qualities

  • A proven ability to exceed expectations or targets at work

  • Coachability, openness to feedback and dedication to consistent self-improvement

Great Place to Work

  • Competitive, comprehensive remuneration package

  • Gym Allowance with other cultural team activities

  • Global Business travel life insurance

  • Well stocked kitchens

  • Global meeting at cool destination

  • Overseas management training and conference

  • 20 paid holidays

  • Comprehensive Medical insurance for you

  • Fun and international working environment

  • Personal Laptop

  • Work visa is available

About the company

Meltwater is a global leader in media intelligence software that helps companies make better, more informed decisions based on insights from the outside. Our software combines the power of AI with the most comprehensive source database in existence to empower our clients to make better and timely decisions.

With 55 offices, over 2000 employees across America, Asia Pacific, Europe, Middle East & Africa. We are dedicated to personal, global service built on local expertise. We also operates the Meltwater Entrepreneurial School of Technology (MEST), a nonprofit organization devoted to nurturing future generations of entrepreneurs.

We have won several awards as a Top Employer worldwide and most recently been accredited as “Asia's Best Multinational Workplaces 2018”, “Best Companies to Work For in Hong Kong 2018”, “Best Companies to Work For in Greater China 2017” by Great Place to Work™. We're looking for exceptional candidates to contribute to our exponential growth in Greater China.

Our Culture

Our culture is based on a fundamental belief in people and the potential they possess.

  • Inspiring, Fun & Dynamic - We create a fun, ambitious, collaborative and international working environment where everyone is motivated by each other to discover new strengths and shine even brighter.

  • Entrepreneurial - We keep our entrepreneurial spirit alive —delighting in hard work and relishing the feeling of accomplishment that comes with it.

  • Celebrate Success & Keep Learning - We celebrate our victories without losing our drive to improve—whether in reaching personal goals or corporate milestones.


April Tang | Hiring Manager

I'm interested
Meltwater Greater China

Hong Kong
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