Meet with the team
Meltwater’s Key Account team is the power of Client Success of Meltwater Greater China region. Through working with our most important clients across the region, including discovering the business needs and challenges, providing consulting strategy, ensuring they launch Meltwater successfully, adopt it widely and are continually driving business value from Meltwater. We are aiming to provide true insights of our clients. We are a team of senior leaders across the business and proud of being the clients’ business partner.
About Key Account Executive
As a key Account Executive, you will be at the cutting edge of the media intelligence space by driving strategy and widespread product adoption among a small portfolio of our high yield and high potential clients. You will challenge existing norms within our industry and act not only as an expert in Meltwater's product set, but as an extension of our clients communication and marketing teams. You will be a part of Meltwater's growing account management team, a group of our most highly skilled and most engaging employees.
What you will be doing?
Working closely with Managing Director to manage a portfolio of around 20-45 of Meltwater’s Greater China clients with the largest spend and largest growth potential
Build positive, long-lasting relationships through customer engagement with numerous product offerings to increase value and drive market share
Provide assistance and support to clients for incoming queries and issues related to our applications
Pro-actively identifying issues that may impact a renewal, and engaging all available resources to resolve
Collaborate with Managing Director to develop and implement strategies to drive business growth and inform decision-making at the C-suite level
Inform and drive knowledge by challenging the status quo across traditional and social channels
Coach clients to be product experts and train their teams on Meltwater methodologies so they become increasingly self-sufficient
What we would like to see from you
University Degree of any disciplines with strong academic results
1-4 years working experienced in a customer-facing customer success, account management or strategic consulting organization. Saas, social media, digital marketing or PR/marketing agencies industry is preferred
Fluent in written and spoken English and Mandarin (mandatory)
Ability to develop strong relationship at operational and executive levels
Demonstrated analytical and problem-solving skills, with superior customer-service oriented skills is a big plus
Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
Exceptional verbal and written communication, analytical and presentation skills
A positive, target driven, self-starter with natural leadership qualities
A proven ability to exceed expectations or targets at work
Coachability, openness to feedback and dedication to consistent self-improvement
Competitive, comprehensive remuneration package
Gym Allowance with other cultural team activities
Global Business travel life insurance
Well stocked kitchens
Global meeting at cool destination
Overseas management training and conference
20 paid holidays
Comprehensive Medical insurance for you
Fun and international working environment
Work visa is available
Meltwater is a global leader in media intelligence software that helps companies make better, more informed decisions based on insights from the outside. Our software combines the power of AI with the most comprehensive source database in existence to empower our clients to make better and timely decisions.
With 55 offices, over 2000 employees across America, Asia Pacific, Europe, Middle East & Africa. We are dedicated to personal, global service built on local expertise. We also operates the Meltwater Entrepreneurial School of Technology (MEST), a nonprofit organization devoted to nurturing future generations of entrepreneurs.
We have won several awards as a Top Employer worldwide and most recently been accredited as “Asia's Best Multinational Workplaces 2018”, “Best Companies to Work For in Hong Kong 2018”, “Best Companies to Work For in Greater China 2017” by Great Place to Work™. We're looking for exceptional candidates to contribute to our exponential growth in Greater China.
Our culture is based on a fundamental belief in people and the potential they possess.
Inspiring, Fun & Dynamic - We create a fun, ambitious, collaborative and international working environment where everyone is motivated by each other to discover new strengths and shine even brighter.
Entrepreneurial - We keep our entrepreneurial spirit alive —delighting in hard work and relishing the feeling of accomplishment that comes with it.
Celebrate Success & Keep Learning - We celebrate our victories without losing our drive to improve—whether in reaching personal goals or corporate milestones.