Operations Center Specialist / Engineer

Job Description

Schibsted Media strengthens democratic societies through independent, high-quality journalism. With leading media brands such as Aftenposten, VG, Svenska Dagbladet, and Aftonbladet, we empower millions of people across the Nordics to make informed decisions every day.

As part of our newly established IT organisation, the Operations Center Specialist plays a critical role in ensuring the stability and performance of our systems—so our journalists and teams can stay focused on delivering trustworthy news.

If you're proactive, detail-oriented, and passionate about seamless IT operations, this might be the role for you.

What you’ll do

As an Operations Center Specialist, you will monitor and manage Schibsted Media’s IT infrastructure to ensure high availability, strong performance, and rapid incident resolution. You’ll work at the core of our operations, using best-in-class monitoring tools, collaborating with technical teams, and contributing to continuous improvement initiatives.

This is a role where your vigilance and coordination skills help keep the heart of our media operation running smoothly—24/7.

Your main responsibilities will be to:

• Monitor and manage critical systems and infrastructure to ensure smooth operation
• Use monitoring tools to detect system anomalies, performance issues, or potential security threats
• Respond to incidents in real time—investigating, resolving, or escalating as needed
• Follow and improve best practices in collaboration with Infrastructure, Service Desk, and Service Managers
• Document incidents, actions taken, and resolutions in our incident management system
• Generate and review system performance reports to identify trends and improvement areas
• Provide updates and status reports to leadership on incidents and overall system health
• Support business continuity by participating in disaster recovery planning and testing
• Maintain a detailed knowledge base of procedures, troubleshooting steps, and escalation paths
• Collaborate across IT, Security, and Development teams to ensure aligned responses and long-term solutions

What we’re looking for

You’re someone who thrives in dynamic environments where every second counts. You're calm under pressure, analytical, and eager to continuously improve how things are done. You're not just reactive—you think proactively and systematically.

We believe you bring:

• Experience in system monitoring, incident management, and operations support
• Familiarity with monitoring tools and platforms
• A structured approach to incident resolution, documentation, and escalation
• Ability to work across technical teams to support operational and business goals
• Strong problem-solving skills and the ability to prioritise effectively
• Experience in tracking performance metrics and identifying areas for optimisation
• A collaborative and communicative mindset—you know how to keep stakeholders informed
• An interest in operational excellence and improving processes for long-term impact

Nice to have:

• Knowledge of ITIL processes or similar frameworks
• Experience in disaster recovery planning and business continuity procedures
• Understanding of media operations or high-availability environments
• Previous experience working in an Operations Center or NOC/SOC team

Why join Schibsted?

At Schibsted, we believe that great people build great technology—and that great technology enables great journalism. We foster a culture of openness, learning, and collaboration. You’ll work with a diverse team that values integrity, inclusion, and continuous improvement.

🎯 Make a real difference by supporting the systems behind independent journalism.

📩 Apply today and become part of a team that powers the newsrooms of tomorrow.