Key Account Manager Public Sector Sales

Job Description

As a Key Account Manager, you play a key role in managing and developing relationships with our customers, primarily within the public sector. The main objective of the role is to drive growth within your own portfolio by increasing service utilization, expanding the number of users, and generating higher revenues.

The team also holds overall responsibility for maximizing Epassi’s sales performance, revenue, and customer profitability, reducing churn, and enhancing customer satisfaction among existing customers within the Mid – X large segment across all of Epassi’s products.

This role is a fixed term role for 1 year with a start in January 2026.

Your mission at Epassi:
As a Key Account Manager, you’ll play a pivotal role in growing and nurturing long-term partnerships with our customers within the public sector. Your mission is to drive growth by deepening customer relationships, increasing service utilization, expanding user bases, and enhancing customer satisfaction and profitability across Epassi’s portfolio of products.

Your responsibilities will be:

• Manage and develop strong, lasting relationships within your customer portfolio.
• Drive strategic customer development and influence key decision-makers before and during procurement processes.
• Proactively ensure delivery excellence and customer satisfaction in collaboration with internal teams.
• Identify and execute upselling opportunities to grow revenues and user numbers.
• Leverage satisfied customers for reference-based sales and new business generation.
• Collaborate cross-functionally to address customer needs and challenges effectively.

You'll be successful in this role, if you:

• Are a proactive, relationship-driven professional who thrives on building long-term partnerships.
• Meet and exceed assigned sales targets and key performance indicators (KPIs).
• Understand how to navigate and influence complex organizations within the public sector.
• Combine commercial acumen with a consultative sales approach to create value for both customers and Epassi.
• Work in a structured, goal-oriented, and collaborative manner to achieve strong results.

What you'll be doing:
In your day-to-day, you’ll engage with municipalities, public sector clients, and internal teams to ensure seamless service delivery and to position Epassi as a trusted partner. You’ll educate and challenge customers to optimize their use of Epassi’s solutions and guide them toward growth and success — ultimately helping Epassi expand its footprint in the market.

What you should bring:

• 3–5 years of proven success in a similar Key Account Management or B2B sales role.
• +3 years of experience working with public sector clients.
• Strong communication skills in Swedish and English, both written and verbal.
• Experience working with complex service offerings and a good understanding of SaaS and customer success principles.
• Experience working with HR-related solutions is a plus.

Your language profile:

• Swedish at least C1 and English at least B2.

Your track record:

• Proven ability to grow existing accounts through upselling and strategic account development.
• Consistently achieved or exceeded sales targets and KPIs.
• Demonstrated success in managing long-term relationships and influencing key stakeholders.
• Experienced in driving customer satisfaction and profitability improvements.

Your competency profile:
Proactivity: You anticipate customer needs, identify opportunities early, and act with urgency to drive progress and results.
Relationship Building: You build trust and long-term partnerships through credibility, empathy, and consistent delivery.
Strategic Thinking: You see the bigger picture, connecting business goals with tailored customer strategies to maximize value.
Commercial Acumen: You understand how to balance customer value creation with profitability and business growth.
Collaboration: You work effectively across teams, fostering open communication and shared ownership of results.
Result Orientation: You focus on achieving measurable outcomes, maintaining persistence and accountability in reaching goals

Why you should work with us...

• Be part of a fast-growing international company with a meaningful mission: Boosting everyday wellbeing. At work. At home. Everywhere.
• Work in a flexible, collaborative environment and be part of the Key Account Management team.
• Get the possibility to implement your ideas and take ownership of change, to develop your needed competencies you get a yearly funding
• We offer a flexible hybrid setup (3 days office / 2 days remote), a collaborative culture, and the freedom to shape your role and make a real impact.
• At our centrally located office in Stockholm & Trollhättan, wellbeing and community matters: from Tuesday breakfasts and meditation sessions to a weekly yoga class and running club.
• We use the Epassi well-being benefits & lunch card and keep the office stocked with snacks, drinks, and fresh fruit.
• We’re ambitious and move fast — which means room to grow, try things out, and learn quickly. While not everything is perfectly structured, you’ll be part of a team that values trust, openness, and real work-life balance (no glorified overtime here).
• We offer a competitive compensation package, we offer pension AND insurances as part of having a collective agreement and mental health support through Auntie in case your personal or private life gets more stressful than usual.