Customer Data Analyst

Applications are considered on a rolling basis
Chandigarh
Hybrid

Applications are considered on a rolling basis
Chandigarh
Hybrid

Job Description

The Basware Customer Success team is a global organization ensuring high-quality delivery and customer experience. Our Customer Success team works closely with our customers creating joint success plans, offering practical guidance to help customers achieve their goals, and allowing them to drive their business outcomes.

The team helps to demonstrate the return on investment and acts as a trusted advisor. It's not simply about making the customers content with our products or services, it's about ensuring they are delighted and getting the most out of what we offer.

The Customer Success team monitors adoption and health and focuses on helping customers use our products and services effectively. This approach is essential for retaining customers, increasing the value they get over time, and expanding their usage of our solutions. In a nutshell our Customer Success team ensures a healthy and mutually beneficial customer relationship.

As a Customer Value Data Analyst, you will play a crucial role in driving insights from customer data to enhance customer satisfaction, loyalty, and overall value. You are responsible for analyzing large datasets, identifying trends, and providing actionable recommendations to optimize customer interactions and improve business outcomes.

Collect and Analyze customer data to identify patterns, trends, and correlations that impact customer value.
Develop and maintain predictive models to forecast customer behavior, including churn, lifetime value, and cross-sell opportunities.
Collaborate with cross-functional teams to translate data insights into actionable strategies and initiatives.
Monitor key performance indicators (KPIs) related to customer value and recommend adjustments to improve outcomes.
Conduct A/B tests and experiments to optimize customer experiences and increase engagement.
Generate reports and presentations to communicate findings and recommendations to stakeholders at all levels.
Stay updated on industry trends and best practices in customer analytics and data science.
Value Success Planning Process.

Work with great people

Hanna Ikonen

VP, Customer Success

"I feel that I can make a difference, drive improvements & take controlled risks, and all this is supported by the company."

Kevin Kamau

Senior Product Manager

"Basware is a global company that values people as a crucial driver for success."

Mika Peurala

Principal Solution Architect

"Absolutely the best colleagues and line managers in the world!"

Jaakko Jutila

VP, Customer Support

"At Basware you have the freedom to identify and start different development activities across the organization without getting approvals from above."

Namrata Checker

Team Lead, Digital Transformation and Excellence

"What I love most about my job is the people that I work with, the freedom of putting forward my ideas, thoughts and feedback but also the freedom of creating the way of working that works best for me."

Siddhartha Bhatia

Senior Cloud Developer

"I am honored to have worked with the leaders of tomorrow. The organization is absolutely people centric with its prime focus always on employee engagement, loyalty and satisfaction."

Skills & Requirements

5+ years of experience in data analysis or related roles, preferably in a customer-centric environment.
Proficiency in SQL, Python, R, or other programming languages used for data analysis.
Experience with data visualization tools such as Tableau, AWS QuickSight, or Power BI.
Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights.
Excellent communication skills with the ability to present technical information to non-technical audiences.
Self-motivated and able to work independently as well as collaboratively in a team environment.
Prior experience with machine learning techniques and predictive modeling is a plus.
Ability to present findings clearly and concisely to different stakeholders.

Education

Preferable Master of Science in Economics and Business Administration or related field

Competence

Focus on Customer Value
Taking Accountability
Collaboration
Embracing Innovation

Great Place to Work

We Drive Customer Value
We Take Ownership
We Are Bold

About the company

Basware is how finance leaders in global enterprises can finally automate their complex, labor-intensive invoice processes and stay compliant with regulatory change. Our Accounts Payable (AP) automation and invoicing platform helps companies achieve a new level of efficiency – in a matter of months – while reducing errors and risks. We bring a unique combination of true automation, complete coverage, and deeper expertise to make it all just happen for our customers. That’s why the world’s most efficient AP departments at 700+ global customers rely on Basware to handle over 170 million invoices per year.

Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world-class solutions and services. A critical part of our culture is the high amount of trust we put into our employees—we want everyone to make a difference, so we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where:

We Drive Customer Value , We Take Ownership and We Are Bold in everything we do, to make it all just happen for our customers.