External Recovery Lead, Collections

Application Deadline: April 7, 2025
Multiple locations
Hybrid

Application Deadline: April 7, 2025
Multiple locations
Hybrid

Job Description

As External Recovery Lead you play a key role in our collections team, overseeing the follow up of our external collection agencies.

In this role you will actively develop, optimize and manage our Nordic external recovery processes. Your will drive initiatives such as special campaigns targeting specific focus groups, handling everything from planning, execution to follow-up, reporting, and best practices sharing.

To succeed, you will build strong working relationships with our vendors, closely monitoring their performance through key performance indicators (KPIs) and benchmarking. You will provide clear direction, inspire and coordinate their efforts, and keep them focused on achieving objectives.

Additionally, you will be responsible for training and coaching external teams to ensure they deliver the best possible customer experience. Since collections plays a crucial role in our customers' lifecycle, maintaining quality control is essential. Through regular quality assessments, we ensure compliance with regulations and internal policies.

Frequent on-site visits and conference calls will be part of your routine, and you will also handle ad-hoc reporting.

You will work in a Nordic team that values collaboration. Close collaboration with both internal and external stakeholders are crucial for your success

Main Responsibilities will be:

Strategy implementation: Ensure recovery processes align with the overall strategy.
Vendor Management: Actively manage vendor performance, share and implement best practices, monitor KPIs, design and run targeted campaigns.
Cross-Functional Cooperation: Work closely with internal and external stakeholders to drive results.

Skills & Requirements

Experience and Competence:

Strong understanding of collection processes in the Nordics and call center operations.
Proficient in Excel; experience with SQL is a plus.
Strong written and spoken English and one Nordic language
Strategic mindset with an analytical, data-driven approach.
Ability to engage and build relationships with diverse stakeholders.

Personal Characteristics

Independent and self-driven
Goal-oriented, with a collaborative mindset.
Good social skills and capable of building strong business relationships.
Highly organized and structured
Strong communication skills, including confidence in presenting numerical data

We Offer:

An opportunity to work in a large, high-performing international company within a dynamic and ever-changing environment.
A corporate culture that is professional yet informal, focused on customer value. - Highly competent and dedicated colleagues with strong collaboration across the Nordics.
A diverse and multicultural working atmosphere.
A strong emphasis on learning and development.
Various sports and social events.

For questions regarding the position, please contact Head of External Recovery, Stina Åslund. Email: stina.aslund@gruposantander.com

The position may require completion of a Suitability Assessment, including a police certificate of good conduct and a credit check. The assessment will not be conducted without the prior consent of the candidate, and relevant candidates will be informed during the recruitment process.

Great Place to Work

We invest in you
Innovative and looking to the future
BeHealthy | Your health is important to us
Social events for all employees
Engaged colleagues
Dynamic work environment
Employee benefits and discounts
Competitive insurance and pension plans
We give back to society
Gode pensions- og forsikringsforhold
Vi investerer i din udvikling
Vi giver tilbage til samfundet
Medarbejderfordele og rabatter
Dedikeret kollegaer
Globale muligheder
Sociale arrangementer for alle medarbejdere
Innovativ og fremadtænkende virksomhed
Gode forsikrings- og pensjonsordninger
Engasjerte kolleger
Sosiale arrangement for alle ansatte
BeHealthy | Din helse er viktig for oss
Innovativt og fremtidsrettet selskap
Vi investerer i deg
Vi gir tilbake til samfunnet
Personalgoder og rabatter
Dynamisk arbeidsmiljø
Sociala evenemang för alla anställda
Dynamisk arbetsmiljö
Vi ger tillbaka till samhället
Konkurrenskraftiga pensioner & försäkringar
Innovation, förbättring och utveckling
Globala möjligheter
Friskvård - din hälsa är viktig för oss
Engagerade kollegor
Personalförmåner via Benify

About the company

We are a Nordic bank with more than 1,200 colleagues in Sweden, Norway, Denmark and Finland, and proud to be part of Banco Santander, one of the largest banks in the world with a solid history going back more than 160 years.

Our purpose is to help people and businesses prosper and we aim to be the best retail and commercial bank, earning the lasting loyalty of our people, customers, shareholders and communities - through simple, personal and fair banking.

In our organization we foster and value an engaged, challenging and passionate environment that provides opportunities for personal and professional growth. We operate in an ever changing environment, and believe the key to success is innovative involvement, a playful approach to active learning and continuous improvement in our daily work.

We are firmly committed to being a responsible bank in the way we operate, our culture, caring for our environment and giving back to society. Banco Santander is recognized as the most sustainable bank in the world following the publication of the Dow Jones Sustainability Index (DJSI) for 2019.

Read more about responsible banking on our global webpages.

Santander Consumer Bank is one of the largest Nordic banks providing loans and credits, credit cards, deposits and insurance to private customers.

To learn more about Santander in the Nordics, please visit our local webpages

https://www.santanderconsumer.no /
https ://www.santanderconsumer.se/om-oss /
https://santanderconsumer.dk/om-os/
https://www.santanderconsumer.fi/