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Job Description

Meltwater is the global leader in media intelligence. We help our clients better understand the World around them by providing them insights on how themselves, their competitors and their industry is being talked about in the news and on social media. Originally founded in Norway in 2001, we are now headquartered out of San Francisco, with 1,800 employees across 54 offices globally. We work with over 28,000 clients, ranging from the likes of Amazon and the Golden State Warriors to small non-profits and PR firms, and are still privately held and fully owned by our employees.

We understand the difference between perks and culture, and are proud to offer both. The fridge is always stocked, we like to celebrate our successes, and you might see the occasional dog walking around the office, but we are more than just stand-up desks and a ping pong table. Our culture is rooted in a fundamental belief in people and the potential they possess. We believe that people thrive when they are in a nurturing environment and are constantly learning new skills and developing in their careers. This is what we strive to provide our employees in all of our offices – from San Francisco to Sydney. Our employees embody the ‘work hard, play hard’ spirit. We think we have some of the best and most talented people out there, and we are lucky to have them.

We have been fortunate enough to win many awards around the World highlighting Meltwater as a Great Place to Work, and we are also proud to completely own and operate the Meltwater Entrepreneurial School of Technology (MEST) in Accra, Ghana, helping educate the next generation of aspiring African technology entrepreneurs.

Focused on overall client engagement, The Client Success Representative role is the entry-level position within our International Management program. It is a business-to-business sales and account management role which involves working with existing clients to help them optimize their Meltwater subscription and ultimately expand the size of your portfolio over time.

Our clients are typically in the Public Relations, Communications or Marketing Departments, and we work directly with decision makers in a very consultative fashion. Meltwater isn’t a service that is used by just one industry, so you will get exposure to companies and organizations of all shapes and sizes, helping you expand your business acumen all the time. You will be responsible for engaging with a portfolio of around 100 clients, making sure they're maximizing the value of their subscription. In addition to making sure that they are using the tools they have paid for, you are also expected to try and uncover opportunities for those clients to take on other services offered by Meltwater, but not included in their subscription.

In addition to training you to become a future Account Manager that will focus on renewals, we pride ourselves in being able to develop fantastic people Managers, and our goal is to facilitate your professional growth, taking on more responsibilities once you are ready for them. We only promote from within, and with offices in so many cities, the abilities to advance your career are unlimited.

To accommodate our rapid growth, we are looking for ambitious, driven professionals to join our team. The kind of person that is successful with Meltwater is hard working, intelligent, and well rounded. We are inspired by people who are self-motivated and hold themselves to a high standard, have a good sense of humor, and a willingness to succeed.

Skills & Requirements

At a minimum, you will need:

  • A University degree with a strong GPA
  • Exceptional communication and interpersonal skills
  • Natural leadership qualities
  • Ability to work in the United States without sponsorship

You will get bonus Points for:

  • Sales experience
  • Ambitious internships or relevant professional experience
  • Familiarity with public relations, communications or marketing
  • International experience (academic, personal or professional)

Interviews dates: April 12 (Invite Only) in Santa Monica
First day at work: May, 2019

Salary Structure: Base Salary + bonuses + uncapped commission ~$90,000 OTE (First Year). We also offer a comprehensive benefits package, and 401(k) matching.

Hiring Manager
Matthew Shotland

About the company

About Meltwater

Founded in Oslo in 2001 before moving our headquarters to San Francisco in 2006, Meltwater is the global leader in media intelligence, with over 2,000 employees globally and 30,000 corporate clients. Our innovative products help businesses extract insights from billions of online conversations and articles – we call it Outside Insight.

Unique Culture

For over fifteen years, Meltwater has maintained a very unique culture, based on a foundation and belief in people and the potential they possess, regardless of experience. Like many entrepreneurially focused companies, Meltwater employees embody the work-hard, play-hard spirit. Whether you meet an employee from San Diego or Hong Kong, you will likely discover many similarities in terms of their achievements, focus and superior communication skills.

Our office spaces are collaborative, open working environments in which teamwork, learning, and fun are the day-to-day norms. Each office consists of a number of small teams, ensuring that all of our employees have easy and frequent exposure to their managers and can quickly learn from those around them.

Equal Opportunity

Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.

The “EEO is the Law” poster is available at: http://bit.ly/2KBm9Ei

And “EEO is the Law Supplement” poster is available at: http://bit.ly/2Kmxnxd

On-Line Accessibility Directive: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us here for assistance.

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Our Location

Santa Monica

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