Guest Feedback Specialist (German)
- Application Deadline: March 18, 2025
- Tallinn
- Hybrid
We are looking for Guest Feedback Specialist with German skills.
Your heart beats for the tourism industry and nothing is more important to you than customer satisfaction?
Are you communicative, have a strong service orientation and enjoy working in an interdisciplinary manner? If you are also assertive and have a very good command of the German language, we should get to know each other.
Your daily tasks would be:
- handling Customer complaints confidently, efficiently and escalating when required
- communicating with travel agencies, insurance companies and lawyers
- becoming a subject matter expert (SME) on the EU package travel directive and the
- local markets legislations you support
- cooperation with specialized departments, international markets and other institutions
- developing your own skills in Salesforce to enable you to support your colleagues
Requirements:
- 2+ years of experience in a high-volume customer service industry
- strong local knowledge of market laws and consumer rights in relation to the travel industry
- fluent in written and spoken German (at least C1 level) and English (min B2 level)
- customer orientation and ability to adapt/respond to different types of characters with the ability to multi-task, prioritize, and manage time effectively
Key personal attributes and additional knowledge:
- ability to work alone with minimum supervision and with others in a team environment, occasionally under time pressure and on several tasks at the same time.
- High quality standards and confident handling of customer complaints, even under time pressure
- working knowledge of CRM and ticketing systems, Salesforce and Jira preferred
- very good MS-Office skills
We offer:
- Stay Fit, Stay Insured: Benefit from a flexible package including sports compensation and extra health insurance. Your health is our priority.
- Time to Unwind: Enjoy 6 extra days off on top of your 28-day annual vacation because your well-being matters to us.
- Learn and Grow: Embark on a language learning journey with our support and expand your horizons.
- Voyages of a Lifetime: Experience fantastic staff benefits for our company's voyages. Pack your bags, we're going places!
- Positive Vibes Only: Immerse yourself in our friendly, positive, and fun atmosphere. Work doesn't have to feel like work!
- Ambition Meets Enthusiasm: Join a team of enthusiastic and ambitious colleagues. We're all in this together!
- Health and Wellness: Hit the gym and relax in our sauna right here in the office. Stay fit, stay zen.
- Party Time: Celebrate with us at different team and company events throughout the year. Let's create memories together!
- World at Your Feet: Experience an international working environment and carve your career path. The world is your oyster!
- Fuel Your Day: Enjoy free tea and coffee to keep you energized and productive.
- Embrace Your Freedom: Work in shifts and enjoy a day off during the week. Freedom never felt so good!
READY TO EMBARK ON THIS EXCITING JOURNEY WITH US?
APPLY NOW AND LET'S CREATE SOMETHING AMAZING TOGETHER!
Work with great people
Skills & Requirements
Requirements:
- 2+ years of experience in a high-volume customer service industry
- strong local knowledge of market laws and consumer rights in relation to the travel industry
- fluent in written and spoken German (at least C1 level) and English (min B2 level)
- customer orientation and ability to adapt/respond to different types of characters with the ability to multi-task, prioritize, and manage time effectively
Key personal attributes and additional knowledge:
- ability to work alone with minimum supervision and with others in a team environment, occasionally under time pressure and on several tasks at the same time.
- High quality standards and confident handling of customer complaints, even under time pressure
- working knowledge of CRM and ticketing systems, Salesforce and Jira preferred
- very good MS-Office skills
Great Place to Work
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Play your part
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Inspire the Adventure
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Make tomorrow better
About the company
The undisputed global leader in sustainable inspirational adventure travel — a catalyst for change towards a greener travel industry. Formed in 1893, Hurtigruten Group is the world’s leading adventure travel group. We have 2,400+ employees worldwide, representing more than 50 nationalities. They form part of three main business areas — Hurtigruten Expeditions, Norwegian Coastal Express and Hurtigruten Svalbard — which offer unique small-ship and land-based adventures from pole-to-pole.
For almost 130 years we have pushed boundaries on expedition travel and sailed tourists, locals and cargo around the Norwegian coastline and polar regions. We have made Norway more connected, impacting the lives of millions of people. And we continue to share knowledge with our international guests about wildlife, local communities, science and the natural world.
As a group, we are revolutionising the travel industry’s approach to sustainability through a number of vital initiatives to protect the world we explore.
Quick overviewWe've been caring for our coast for 130 years and want to do whatever we can to help protect it for another 130 years and more. We’re creating sustainable travel experiences, striving to keep our footprint small and impact lasting.
Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.
Hurtigruten FoundationThe Foundation specialises in the conservation of endangered species, fighting against marine and plastic pollution.
EmissionsCurbing greenhouse gas (GHG) emissions is crucial if we are to keep global warming in check. We know that the travel industry has work to do reducing its impact on the climate, so we’ve set out ways we can make a real difference by focusing on concrete, measurable solutions.
PeopleOur employees are at the heart of who we are. They’re the people who drive our business forward, the faces that guests see on board our ships, and the advocates for our brand.
CommunitySince 1893 we have been a lifeline on the Norwegian coast. The route we founded binds the country together, transporting people and delivering goods. Travel and tourism a catalysts for value creation in the beautiful local communities we are so lucky to visit and cooperate with.
Hurtigruteni sihtasutusSihtasutus on spetsialiseerunud ohustatud liikide kaitsele, mere- ja plastireostuse vastasele võitlusele.
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