Implementation Engineer
- Applications are considered on a rolling basis
- San José
- Hybrid
Do you want to work for a company that is truly 'number 1’ in its market? A company with mission-critical SaaS software that offers CFOs clear and compelling business value? A company with an unrivaled and supportive culture – where we care about you as a person as well as your success?
If your answer is 'yes', Basware, a global leader in AP Automation, is seeking an experienced Implementation Engineer to join the growing team in San José, Costa Rica.
The Implementation Engineer's role is to strengthen the Professional Services team in delivering the template of cloud-based Network projects and products. As part of this global delivery team, you will act as a delivery expert towards our customers and internal stakeholders.
As an Implementation Engineer, you are responsible for:
- Leading the implementations by translating technical requirements to clear project deliverables.
- Working with the customer to understand their business needs and designing tailored integration solutions.
- Interfacing with the project team and customer to drive the project successfully to its closure.
- Implementing Basware AP Solutions in accordance to the delivery lifecycle and quality guidelines by acting an implementation expert for projects and global roll-outs.
- Learning, mastering and understanding the Basware services and platforms from a technical point of view.
- Driving technical project follow-up of your project portfolio towards both customer and any internal stakeholder during all phases of the delivery lifecycle.
- Obtaining and ensuring customer engagement via effective communication and a proactive delivery approach
- Cooperating with internal stakeholders such as other delivery units, R&D, Product Management to assure timely and correct project deliveries.
- Participating in continuous delivery excellence and process improvements.
Work with great people
Skills & Requirements
Ideally you possess the following skills and experience:
- Minimum of 3 years of experience in the IT industry
- Critical thinking and problem-solving skills required
- IT / Computer Science Bachelor or Master
- Relevant experience in technical project delivery. Having a software engineering background is considered an advantage.
- Knowledge of software development and delivery experience with the implementation of software products
- Ability to take on both a technical consulting and project coordinating role.
- Strong analytical and consulting skills
- Preferably knowledge of ERP systems and e-invoicing solutions
- Preferably knowledge and experience with APIs
- Fluent in both written and spoken English
- Highly collaborative approach and skilled in working in a matrix environment with global distributed teams.
- Quick learner with the correct hands-on attitude and self-driven challenger looking for continuous development and adding value to our processes.
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Professional Services is made up of Project Managers, Solution Architects, and Solution and Technical Consultants. We deliver customer implementation projects and provide continuous services that empower Basware customers to adopt, optimize, and accelerate the benefits of their Basware solutions and services. We work directly with our clients or through our network of implementation partners to ensure that every solution is delivered on time, within budget, and to the highest quality standards. Our implementation methodology is based on best practices that have been refined over years of experience.
Why you’ll love working at Basware:
At Basware, you’ll get to leave your mark and make a real difference on our products. You’ll be part of a motivated, tech-savvy and friendly team that delivers world-class products for hundreds of companies globally. We believe in giving you the freedom to deliver your best work: that’s why we’re flexible around hours, tools and working methods. Our ways of working are truly global: as part of our technical personnel, you’ll often work in a global virtual team with colleagues across the world. With us, you can build your career at an international, forward-thinking and profitable company.
Great Place to Work
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We Drive Customer Value
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We Take Ownership
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We Are Bold
About the company
Basware is how finance leaders in global enterprises can finally automate their complex, labor-intensive invoice processes and stay compliant with regulatory change. Our Accounts Payable (AP) automation and invoicing platform helps companies achieve a new level of efficiency – in a matter of months – while reducing errors and risks. We bring a unique combination of true automation, complete coverage, and deeper expertise to make it all just happen for our customers. That’s why the world’s most efficient AP departments at 700+ global customers rely on Basware to handle over 170 million invoices per year.
Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world-class solutions and services. A critical part of our culture is the high amount of trust we put into our employees—we want everyone to make a difference, so we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where:
We Drive Customer Value , We Take Ownership and We Are Bold in everything we do, to make it all just happen for our customers.
2020Recognized market leader with global operations, 20+ offices worldwide.
2019Gartner Magic Quadrant Leader for Procure-to-Pay Suites for fourth time
2014-2019Several industry recognitions and product launches
2012-2016Several acquisitions in the fields of e-invoicing, e-procurement and purchase-to-pay solutions
2012Launch of cloud-based B2B platform for transaction collaboration on Basware's Network
2006-2009Several acquisitions in the fields of invoice automation, data capture expertise and payment software
2005Launch of fully integrated Purchase-to-Pay solution suite
2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service
1992Launch of first financial management software
1985Basware founded in Finland
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