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German Travel Consultant (Tallinn)

  • Applications are considered on a rolling basis
  • Tallinn
  • On-site
  • Applications are considered on a rolling basis
  • Tallinn
  • On-site

    Hurtigruten Estonia OÜ is the Estonian branch of Hurtigruten, focusing on phone sales and exceptional customer support to assist our guests. With over 10 years in Tallinn, our vibrant office is home to more than 300 employees from over 40 different countries. As our ships set sail to exciting destinations, we’re looking for enthusiastic travel and tourism lovers to join our team and help create unforgettable experiences for our guests.

    NB! We can hire people with EU living and working permits only!

    About the Role:

    • Inspire and guide customers in booking extraordinary journeys to our destinations. As a passionate and experienced travel consultant, you will be at the heart of our customer interactions, bringing our extraordinary voyages to life. You’ll inspire our guests, guiding them toward once-in-a-lifetime journeys to some of the world’s most breathtaking and remote destinations.​
    • Provide expert service to ensure seamless, unforgettable experiences for B2B and B2C customers. In this role, you will delight our guests by delivering exceptional service from their very first call. You’ll play a key part in assisting both B2B and B2C customers, providing expert advice, and ensuring each guest enjoys a seamless and unforgettable experience—from booking through to their journey’s end.

    Key Responsibilities​

    • As a skilled salesperson, using proven sales techniques to understand customer needs, effectively converting inquiries into bookings through both inbound and outbound contacts, helping to exceed sales targets, meeting operational KPI’s and delighting our guests.
    • As a dedicated guest representative, you will maintain regular communication with both guests and internal product owners to ensure total satisfaction, handling calls and emails with care and attention.​
    • As an enthusiastic explorer, you will provide expert advice and personalized recommendations to enhance the guest experience, whether through suite upgrades, excursions, or pre and post voyage offerings.​
    • As a responsible team player, you will manage all customer information by entering, updating, and documenting it accurately in our CRM and booking systems, following standard operating procedures to ensure consistency and quality.​
    • With a passion for continuous improvement, you will actively gather and communicate guest feedback, working alongside global colleagues to improve processes and documentation. You will also promptly identify, escalate, and resolve any client concerns in a timely and efficient manner.

    About You:

    • Excellent written and verbal German language skills (at least C1 level)
    • You are an experienced travel consultant with a passion for travel, proven sales expertise, excellent customer service skills, and a strong track record of achieving KPIs and delivering unforgettable guest experiences.
    • You are a quick learner, adapt to change and proactively seek to continuously update your knowledge of Hurtigruten experiences, products and services and seek feedback on your own interactions and performance.
    • You thrive under pressure and maintain professionalism, ensuring exceptional service even in challenging situations.
    • You have the passion to meet and exceed set sales targets.
    • You have a strong guest-focused attitude and good people skills to work effectively in a team-based environment.
    • You have a can-do solution mentality and can multitask.

Why Hurtigruten Estonia? Perks of Joining Our Team:

  • Stay Fit, Stay Insured: Benefit from a flexible package including sports compensation and extra health insurance. Your health is our priority.
  • Time to Unwind: Enjoy 6 extra days off on top of your 28-day annual vacation because your well-being matters to us.
  • Learn and Grow: Embark on a language learning journey with our support and expand your horizons.
  • Success Breeds Rewards: Your hard work pays off with commission based on your sales. Your success, your earnings!
  • Voyages of a Lifetime: Experience fantastic staff benefits for our company's voyages. Pack your bags, we're going places!
  • Positive Vibes Only: Immerse yourself in our friendly, positive, and fun atmosphere. Work doesn't have to feel like work!
  • Ambition Meets Enthusiasm: Join a team of enthusiastic and ambitious colleagues. We're all in this together!
  • Health and Wellness: Hit the gym and relax in our sauna right here in the office. Stay fit, stay zen.
  • Party Time: Celebrate with us at different team and company events throughout the year. Let's create memories together!
  • World at Your Feet: Experience an international working environment and carve your career path. The world is your oyster!
  • Fuel Your Day: Enjoy free tea and coffee to keep you energized and productive.
  • Embrace Your Freedom: Work in shifts and enjoy a day off during the week. Freedom never felt so good!

READY TO EMBARK ON THIS EXCITING JOURNEY WITH US?

APPLY NOW AND LET'S CREATE SOMETHING AMAZING TOGETHER! 🚀🌟

Work with great people

Kristel Päss
Guest Relations Emergency Team Leader
"Every day is different, and you can never know what challenges are waiting. After ten years in Hurtigruten, there’s always something new to learn"
Mathys Javelaud
Senior Travel Consultant, French team
"We always explore new possibilities and ideas. It can be about the company and how makes the work better, but also new possibilities in a personal way with the career."
Gerda Tilk
IT Infrastructure & Platforms Operations Manager
"Explore with us” in Hurtigruten doesn’t only have a meaning for our wonderful travel destinations. I believe the whole company is continuously exploring, literally in every department."

Skills & Requirements

  • Excellent written and verbal German language skills (at least C1 level)
  • You are an experienced travel consultant with a passion for travel, proven sales expertise, excellent customer service skills, and a strong track record of achieving KPIs and delivering unforgettable guest experiences.
  • You are a quick learner, adapt to change and proactively seek to continuously update your knowledge of Hurtigruten experiences, products and services and seek feedback on your own interactions and performance.
  • You thrive under pressure and maintain professionalism, ensuring exceptional service even in challenging situations.
  • You have the passion to meet and exceed set sales targets.
  • You have a strong guest-focused attitude and good people skills to work effectively in a team-based environment.
  • You have a can-do solution mentality and can multitask.

Working hours:

This is a full-time role with 40 hours/per week, including weekend work on shift pattern to cover our opening hours (generally 2 weekend days in 4 weeks).

Shifts are between:

  • MON to FRI 9:30 AM to 21 PM,
  • Saturday 10:00-19:30
  • Sunday 11:00-19:30

Additional information

  • The start date is 12.05.2025.
  • We can hire people with EU living and working permits only
  • Earning: Base salary from 1675 EUR /per month (gross), plus sales commission.

Development:

  • Comprehensive Training for a Meaningful Career in Sustainable Travel. You will begin with a comprehensive training and nesting program that will provide you with the skills for the role.
  • Regular coaching and one-to-one support. This ongoing development focuses on enhancing skills and ensuring all the tools and knowledge to deliver the best possible guest experiences, and succeed in role.

Great Place to Work

  • Play your part

  • Inspire the Adventure

  • Make tomorrow better

About the company

The undisputed global leader in sustainable inspirational adventure travel — a catalyst for change towards a greener travel industry. Formed in 1893, Hurtigruten Group is the world’s leading adventure travel group. We have 2,400+ employees worldwide, representing more than 50 nationalities. They form part of three main business areas — Hurtigruten Expeditions, Norwegian Coastal Express and Hurtigruten Svalbard — which offer unique small-ship and land-based adventures from pole-to-pole.

For almost 130 years we have pushed boundaries on expedition travel and sailed tourists, locals and cargo around the Norwegian coastline and polar regions. We have made Norway more connected, impacting the lives of millions of people. And we continue to share knowledge with our international guests about wildlife, local communities, science and the natural world.

As a group, we are revolutionising the travel industry’s approach to sustainability through a number of vital initiatives to protect the world we explore.

Quick overviewWe've been caring for our coast for 130 years and want to do whatever we can to help protect it for another 130 years and more. We’re creating sustainable travel experiences, striving to keep our footprint small and impact lasting.

Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.

Hurtigruten FoundationThe Foundation specialises in the conservation of endangered species, fighting against marine and plastic pollution.

EmissionsCurbing greenhouse gas (GHG) emissions is crucial if we are to keep global warming in check. We know that the travel industry has work to do reducing its impact on the climate, so we’ve set out ways we can make a real difference by focusing on concrete, measurable solutions.

PeopleOur employees are at the heart of who we are. They’re the people who drive our business forward, the faces that guests see on board our ships, and the advocates for our brand.

CommunitySince 1893 we have been a lifeline on the Norwegian coast. The route we founded binds the country together, transporting people and delivering goods. Travel and tourism a catalysts for value creation in the beautiful local communities we are so lucky to visit and cooperate with.

Hurtigruteni sihtasutusSihtasutus on spetsialiseerunud ohustatud liikide kaitsele, mere- ja plastireostuse vastasele võitlusele.

Brit Pannel | Contact Person

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Hurtigruten Group

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