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Product Manager, Booking Systems

  • Applications are considered on a rolling basis
  • London
  • Hybrid
  • Applications are considered on a rolling basis
  • London
  • Hybrid

Overview:

We are seeking a Product Manager to lead the development and integration of our booking systems, powered by Seaware/Versonix. This role is a critical part of the Digital Products team, bridging business needs with development work while ensuring the smooth operation of the Seaware systems and future enhancements.

The Product Manager will be responsible for managing the flow of requests from internal stakeholders to our vendor, Seaware, and planning and delivering the integration work using internal resources. This position requires a strong technical understanding of booking/reservation systems ideally in the travel space, and prior experience with Seaware or similar platforms is highly desirable.

Key Responsibilities:

  • Manage the process for handling operational tickets and requests, working with CSC support, users, and super users to ensure timely resolution of issues.
  • Act as the system owner and primary point of contact for Seaware, overseeing vendor management and product performance.
  • Collaborate with stakeholders across CSC, Commercial, Digital, IT, and other teams to ensure that the booking system aligns with overall business priorities.
  • Monitor, measure and identify improvement opportunities to our web booking flow, in collaboration with our B2C web Product Manager
  • Close collaboration with Design, Development and Analytics colleagues to evaluate problems/request in a cross-functional manner
  • Provide regular feedback to the Digital & IT department and wider stakeholders to provide updates, engage in discussions and gather user feedback
  • Own and maintain up-to-date Confluence pages or centralized knowledge systems related to processes and documentation.
  • Represent the Digital & IT teams in strategic discussions and decisions concerning the booking system.

            Skills & Requirements

            Knowledge & Skills:

            • Experience working in travel or related industries, with a focus on booking/reservation systems.
            • Prior experience with Seaware or similar booking platforms is a significant advantage.
            • Strong knowledge of agile methodology and experience working in agile environments.
            • An understanding of software development, delivery processes, and tools.

            Key Personal Attributes/Behavioural Competencies:

            • Strong communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
            • Excellent organizational and interpersonal skills, capable of managing multiple projects and shifting priorities.
            • Strong leadership skills, with the ability to guide teams and manage complex, fast-paced projects.
            • Problem-solving mindset, with the ability to navigate challenges and facilitate effective solutions.

            You Will Get:

            • The opportunity to work with a dynamic, highly skilled team.
            • Exposure to global initiatives and strategic decisions.
            • Excellent growth opportunities with the ability to impact change quickly.

            Great Place to Work

            • Passionate Explorers - We are proud of our history and are driven to create more.

              Passionate Explorers - We are proud of our history and are driven to create more.

            • ‘Can-Do’ Mindset - We jump-in and proactively contribute to the greater good.

              ‘Can-Do’ Mindset - We jump-in and proactively contribute to the greater good.

            • Supportive and Collaborative Teams - We are curious and generous with our knowledge. We Trust.

              Supportive and Collaborative Teams - We are curious and generous with our knowledge. We Trust.

            • Genuine Interactions - We want all people to be their true selves.

              Genuine Interactions - We want all people to be their true selves.

            • Humble Leadership - We have a short distance between leaders and teams.

              Humble Leadership - We have a short distance between leaders and teams.

            About the company

            Since 1896, HX have championed sustainability in the expedition cruise sector. From launching the world’s first battery-hybrid expedition cruise ships to banishing heavy fuel oil and single use plastics from our fleet. We are at the forefront of driving sustainable practices in expedition cruises that prioritise greener travel.

            For nearly 130 years we have been committed to continuously improving what we do for our guests but also for the people we work with.

            We are a group of explorers who want to seek out the very best journeys for our guests but also for ourselves. We take our guests on big life-changing adventures, from the stunning wilderness of the Arctic to the incredible creatures on the Galápagos Islands all on our purpose-built expedition ships. Our HX fleet explore hundreds of destinations in over 30 countries across 5 continents.

            Our ambition is strong and lofty – we want to become the number one sustainable expedition brand in the world. But we recognise we need passionate explorers, with can-do mindsets, humble leadership skills which bring people together for genuine interactions in a supportive and collaborative way.

            As a newly branded company built on a 130-years heritage, HX is at an exciting new chapter and as we embark on this new journey, we believe your skills and passion could thrive. We are looking for talented explorers who want to join us on our exciting expedition to growth and success. This could include travelling and working in amazing HX hubs both on sea and land. From our impressive new Headquarters in London to our state-of-the-art Customer Service Centre just opened in Prague as well as various offices across Europe, the US and APAC.

            One thing you’ll find whether on sea or land is a group of people, all connected with the same mindset and purpose - we want to explore more, champion sustainability and become the world’s very best expedition cruise operator.

            Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.

            Hybrid Explorer shipsHX Expedition has two hybrid-electric powered expedition cruise ships that offer a 20% reduction of fuel consumption.

            Beach cleanupsHX Expedition Teams encourage guests to take part in beach clean-ups, which results in several metric tonnes of trash every year being removed.

            HX Expedition FoundationOur HX Foundation is a dedicated charity supporting local communities and environmental initiatives solely on the areas where HX’s Expedition ships sail, from the Arctic and Alaska to the UK, Galápagos Islands and Antarctica.

            Miles Baker | Contact Person

            I'm interested
            HX Expeditions

            London | Hybrid
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