ServiceDesk Analyst – 1st line
- Application Deadline: Feb. 17, 2025
- Solna
- On-site
As an organization we are continuously changing. This makes us not just one of the biggest financial institutions in Europe, but also one of the most exciting ones to be employed in. Being agile and adaptable to new technology plays a big role in who we are and what we offer. Now, we are strengthening our pan-Nordic organization, and as a part of this journey we are hiring a ServiceDesk Analyst. This is a temporary position until 31st December 2025.
About the role
As a 1st line ServiceDesk Analyst, we think you have a genuine interest within IT and Technology and have general IT knowledge. As well as you enjoy developing within this field and industry. This role requires daily presence (Mon-Fri) at our office.
Tasks and responsibilities in the role include:
- Be the friendly and knowledgeable person our clients hear and meet first, as you promtly and professionaly adress thier technical inquiries during drop ins and over the phone
- Skillfully log and manage tickets, ensuring that all pertinent information is accurately captured for further analysis and resolution
- Collaborate with our onsite support teams, efficiently dispatching them to resolve issues that require hands-on assistance
- Provide initial troubleshooting steps and solutions to common technical problems, helping clients get back on track swiftly
- Positive relationships with clients by delivering exceptional customer service with each interaction
- Prepare equipment for clients including laptop installations
Who are we looking for
This role is a good match for you if you are passionate about hardware and software, enjoy working in a collaborative team environment, and are dedicated to delivering high-quality customer support.
When evaluating candidates, we will emphasize the following experience, traits and qualifications:
- Good knowledge, understanding experience with a wide variety of industry standard infrastructure hardware, tools, and software
- Proven troubleshooting skills
- High school diploma
- An easy-going, social personality with a structured and forward-thinking approach
- Service- minded
- Native-level Swedish and fluent in English (both written and oral)
We offer
- An opportunity to work in a large, high-performing international company, in a dynamic environment that is constantly changing
- A corporate culture that is professional and dynamic, yet informal. Bureaucracy is kept to a minimum, as we expect our skilled employees to make long-lasting and impactful decisions to shape our future
- Highly competent, dedicated, and friendly co-workers with strong collaboration across the Nordics
Interested?
If you have the right profile and enthusiasm, please submit your application and CV via the link. The position is to be filled as soon as possible, so we therefore encourage you to send your application as soon as possible and no later than 17th February 2025. If you have questions, feel free to contact Jeanette Lindmark ([email protected]).
Great Place to Work
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We invest in you
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Innovative and looking to the future
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BeHealthy | Your health is important to us
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Social events for all employees
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Engaged colleagues
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Dynamic work environment
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Employee benefits and discounts
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Competitive insurance and pension plans
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We give back to society
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Gode pensions- og forsikringsforhold
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Vi investerer i din udvikling
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Vi giver tilbage til samfundet
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Medarbejderfordele og rabatter
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Dedikeret kollegaer
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Globale muligheder
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Sociale arrangementer for alle medarbejdere
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Innovativ og fremadtænkende virksomhed
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Gode forsikrings- og pensjonsordninger
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Engasjerte kolleger
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Sosiale arrangement for alle ansatte
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BeHealthy | Din helse er viktig for oss
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Innovativt og fremtidsrettet selskap
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Vi investerer i deg
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Vi gir tilbake til samfunnet
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Personalgoder og rabatter
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Dynamisk arbeidsmiljø
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Sociala evenemang för alla anställda
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Dynamisk arbetsmiljö
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Vi ger tillbaka till samhället
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Konkurrenskraftiga pensioner & försäkringar
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Innovation, förbättring och utveckling
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Globala möjligheter
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Friskvård - din hälsa är viktig för oss
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Engagerade kollegor
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Personalförmåner via Benify
About the company
We are a Nordic bank with more than 1,200 colleagues in Sweden, Norway, Denmark and Finland, and proud to be part of Banco Santander, one of the largest banks in the world with a solid history going back more than 160 years.
Our purpose is to help people and businesses prosper and we aim to be the best retail and commercial bank, earning the lasting loyalty of our people, customers, shareholders and communities - through simple, personal and fair banking.
In our organization we foster and value an engaged, challenging and passionate environment that provides opportunities for personal and professional growth. We operate in an ever changing environment, and believe the key to success is innovative involvement, a playful approach to active learning and continuous improvement in our daily work.
We are firmly committed to being a responsible bank in the way we operate, our culture, caring for our environment and giving back to society. Banco Santander is recognized as the most sustainable bank in the world following the publication of the Dow Jones Sustainability Index (DJSI) for 2019.
Read more about responsible banking on our global webpages.
Santander Consumer Bank is one of the largest Nordic banks providing loans and credits, credit cards, deposits and insurance to private customers.
To learn more about Santander in the Nordics, please visit our local webpages
https://www.santanderconsumer.no/
https://www.santanderconsumer.se/om-oss/
https://santanderconsumer.dk/om-os/
https://www.santanderconsumer.fi/
TWorld’s Most Sustainable Bank 2019 (Dow Jones Sustainability Index 2019)
TA Nordic Bank with global strength
TPart of Banco Santander – one of the world’s largest financial institutions
TBanco Santander’s history goes back more than 160 years
TOver 1200 employees across the Nordics
TWe serve over 1.6 million customers
TStrategic partnerships with over 10 000 car dealers, merchants and brokers
TInnovation is key to our future success
TEn Nordisk bank med global styrke
TEn del af Banco Santander – en af verdens største finansielle institutioner
TBanco Santanders historie går mere end 160 år tilbage
TVerdens mest bæredygtige bank 2019 (Dow Jones Sustainability Index 2019)
T1.200 ansatte på tværs af Norden
TOver 1.6 mio kunder
TStrategiske partnerskaber med mere end 10.000 bilforhandlere, indkøbere og brokere
TInnovation er nøglen til vores fremtidige succes
TVi leverer digitale kundeoplevelser
THistorien vår går tilbake til 1963 i Norge
TOver 600 000 kunder og 3500 partnere i Norge
T50/50 fordeling menn og kvinner
TOver 600 000 kunder og 3500 partnere i Norge
TStørst på billån i Norge
TFremtidsrettede | Først ute i Norge med ApplePay
TVi er dedikert til å være en ansvarlig långiver!
TInnovative | Vår siste nyvinning SHFT – en abonnementsløsning for bil
TEn nordisk bank med global styrka
TDel av Banco Santander - en av världens största finansiella institutioner
TBanco Santanders historia går tillbaka mer än 160 år
TVärldens mest hållbara bank 2019 (Dow Jones Sustainability Index 2019)
T1200 anställda i Norden
TVi servar över 1,6 miljoner kunder
TInnovation är nyckeln till vår framgång
TVi levererar digitala kundupplevelser i framkant
Jeanette Lindmark | Contact Person
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