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Customer Success Manager

  • Application Deadline: Jan. 31, 2019
  • Stockholm

We are looking for Customer Success Managers to join our team. As a Customer Success Manager, you will help our customers to make Mentimeter become a core part of their daily work life, by driving adoption and usage of our Enterprise solution. You will partner closely with our Relationship Managers to help our customers become successful in using Mentimeter.

To be able to deliver an amazing customer experience, you will work closely with all parts of Mentimeter (Product, Marketing and Sales). You will serve as a key project manager to assigned accounts, to support effective onboarding, adoption and training to new and existing Enterprise customers when needed.

We use the theory of Predictable Revenue and reference Dropbox and Slack when we see the future of Mentimeter. Mentimeter is a service that is loved globally and our growth has been almost 100% organic.

We believe that a brilliant person with the right ambition can really leverage their time at Mentimeter. We are growing fast, and with us, so can you. Most importantly, we are looking for a candidate who is eager to develop Mentimeter to a world-leading position. You will be one of the leading individuals making this happen.

Responsibilities for the role:

  • Onboard and roll-out the Mentimeter solution for some of our largest customers around the world like Accenture, Unilever and Uber
  • Work on adoption of the purchased licenses to increase the value for the customer
  • Create efficient usage and client engagement. Educate clients on the value they can generate from their current Mentimeter licenses with a thorough education that includes training, consulting and regular communication about product features
  • Encourage clients to utilize appropriate Mentimeter resources (i.e. community, forums, workshops, etc.) to increase their success.
  • Ensure customer engagement by leading workshops (mostly web-based)
  • Set and develop the strategy for best-in-class scalable Customer Success
  • Deliver group and individual user information and training sessions about Mentimeter, industry benchmarking and best practices
  • Monitor usage proactively and contact clients upon low usage in order to deliver coaching/training to improve their utilization.
  • Utilize Mentimeter, client and other data to derive insights and use these to drive greater client engagement. Generate Quarterly Business Reviews (QBR) and deliver to the customer based on these insights.
  • Increase retention through being a client partner in maximizing the benefits of their investment with Mentimeter.
  • Collaborate with the product team in terms of being the voice of our customers
  • Ability to travel (~5%)

Responsibilities of this role do not include:

  • Closing new contracts (Sales Executives do that)
  • The commercial responsibility of current customers (Relationship Managers do that)
  • Day-to-day support (We have minimal support, and a support specialist is responsible for this)

Resources we have to support you:

  • World-class lead-generation from the Marketing and Product teams
  • Marketing and Sales teams to support in analysis and tactics
  • Sales Development Representatives to support in lead qualification
  • Professional CRM and data gathering services (Intercom, Mixpanel, Google Analytics, Pipedrive etc.)

Work with great people

Full-stack Developer
"All the way from south of south of Stockholm, Emma would prefer to spend all her days in the movie theater. If you stop by the office, Emma will be the one wearing a black cape."
Account Executive
"World champion runner up in Brazilian Jiu Jitsu - BAM, BOM, SMACK! His name means Persian King, and as every loved king he has a kind heart, that is our Chassa!"
Office Mascot
"The youngest member of the team! Ragnar is full of energy and makes sure we exercise by chasing him around the office. "
Creative Content Producer
"Emma is from the small town Ware (where?) in the UK. A true lover of travels, she's been traveling from Moscow to Beijing with the Trans-Siberian railway. Emma the Explorer!"
Business Performance
"The true global Citizen Sam. She wanted to be a philosopher or psychologist but chose her other big love in life: mathematical science. Now the person in Mentimeter making sure we are data driven."
UI Developer
"Passionate about Motocross, Metro safaris and great user experience. Don't be surprised if you see his name on the big stage in the future talking about how to build rapid tech driven design."

Skills & Requirements

Must haves for the role:

  • Experience of 1-3 years of leading international projects together with customers (as a consultant or in an internet-based global company)
  • Passion for building strong and long-lasting relationships
  • Experience from international work
  • Ability to drive many tasks and projects at the same time
  • Great interpersonal skills
  • Interest in data & statistics
  • You are required to have professional level English - we sell to 100+ countries today
  • Excellent communication skills

Nice to have:

  • Additional languages (other than Swedish and English)

Not required:

  • You don't have to know Swedish (daily work is carried out in English and the Mentimeter team currently boasts 13 different nationalities!)

Mentimeter is listed as the fastest growing Swedish startup in 2018. Our vision is to transform presentations and meetings into fun and interactive experiences. We have 30 million users and customers in more than 120 countries. We are building a modern and diverse product-first tech company and are based in Stockholm.

Our core principles and basis for our culture:

  • Inclusiveness - transparency, equality and diversity
  • Work smart - good enough, but know when to excel
  • Professionalism - "the consultant mindset"
  • Be humble to other people’s work
  • Have fun

Great Place to Work

  • Competative salary

  • Expat Relocation Package

  • A diverse, modern and inclusive work environment

  • Pension scheme at ITP level

  • Fast growing startup

  • Personal development opportunities

  • Attractive insurance package

  • State of the art work tools, cell phone and comput

  • Conference attence to keep professional edge

  • Wellness allowance 5000 sek / year

  • Annual 1 month inspiration trip

  • External leadership coach for every team memeber

About the company

Our vision is to transform presentations and meetings into fun and interactive experiences.

We have created a frictionless software with beautiful visualisations that enables leaders to engage their audience.

With Mentimeter, users become the best presenter they can be. Meetings become more productive, participants learn more and have fun whilst doing it.

Our mission is to turn presenters into superstars.

We have more than 25 million users and customers in 120 countries.. on our way of making the world a better place, one presentation at a time!

2018-01-02Mentimeter has found its recipe for success - the company moves to Lisbon in 2018: http://bit.ly/2CviVxE

2017-01-15The entire Mentimeter team moves temporarily to Barcelona for one month to get inspiration: http://bit.ly/2Cx1MDB

2016-08-15Point Nine Capital lists Mentimeter as one of the most interesting SaaS companies in the Nordics: http://bit.ly/2CwKNRX

2016-01-27Mentimeter temporarily moves to San Francisco to join Dave McClure's 500startups: http://bit.ly/2CzSoPV

2015-08-11Mentimeter has unique collaboration with Way Out West in Gothenburg: http://bit.ly/2Cz6ocG

2015-07-13Won Best User Interface in Microsoft Office App Store: http://bit.ly/2CxaHVE Runner up was a company based in San Francisco with $500M in investment

2015-02-23Mentimeter in Dagens Nyheter: http://bit.ly/2CwQ0Ju

2014-11-14Mentimeter Crew goes to Slush in Helsinki and Johnny is speaker: http://bit.ly/2CyBDEn

2014-06-07Angel Investment from Per Appelgren, Meg Charles-Horn, Lars Wiklund and Fredrik Linder

Ellie Engström | Hiring Manager

I'm interested

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