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Sales Support Marine

About the position

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications.

Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry, and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years and we are always striving for new ways to make boating easier, safer, and more enjoyable.

We are a journey of continuous growth – now looking for our next star – a passionate Sales Support Marine. This position reports to Customer Service Manager and will work in Blandford Forum, Dorset, United Kingdom.

Blandford:

Dometic Marine’s facility in Blandford Forum, Dorset, UK provides air-conditioning, refrigeration, sanitation systems & steering solutions for motorboat and yacht builders.

As Sales Support Marine in the Blandford team, you will be involved in playing a key role within the sales team. The role will work closely with the sales team to ensure our customers receive an outstanding level of service, which focuses on relationship building and excellent communication in order to achieve and potentially exceed monthly / quarterly / yearly targets.

General Responsibilities

  • Answer enquiries both internally and externally: deal with enquiries, manage all day-to-day sales matters through our internal ticketing system, Freshdesk. Taking ownership of customer needs; create and manage deadlines for enquiries where appropriate.
  • Provide direct support for sales team as required.
  • Develop relationships with all distributors and dealers through regular communication, both written and on the phone.
  • Checking and verification.
  • Provide pricing and lead times where requested.
  • Process incoming sales orders through Axapta.
  • Communicate with customers – telephone, Teams and email.
  • Day to day sales administration.
  • Answering the telephone quickly and efficiently and making outgoing, proactive calls where necessary.
  • General office duties.
  • Help with improvement projects as necessary.

What do we offer?

You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow, evolve with the company and take on new challenges.

  • Medical/Dental/Vision Insurance
  • Employee Assistance Program
  • Disability insurance
  • Company pension
  • Holiday (annual leave and bank holidays)
  • Paid maternity/paternity leave
  • Free on-site parking
  • Opportunities to make an impact

Work with great people

Ray Wong
VP of Product & Technical Development
"Working at Dometic has been an incredible journey, taking me from an intern to VP of Technology & Product Development. Every day is an adventure for those ready to learn and innovate. At Dometic, our job isn’t done until our customers enjoy their vacations and cherish precious moments with friends and family. This mission is my lifelong passion."
Ronald Ho
Product Manager
"At Dometic, the dynamic pace keeps me engaged daily. With diverse challenges and a supportive team, growth opportunities abound. It’s an energizing environment where every day is a new adventure."
Mindi Reinert
Production Supervisor
"Dometic has given me the opportunity to grow professionally and individually. Our product scope is off the charts for outdoor living. I take pride in working for this company and being a part of the Dometic journey. I can’t wait!"

Skills & Requirements

SKILLS & REQUIREMENTS

The ideal candidate for this role will bring demonstrated success in customer service and/or sales support as well as having acquired the following qualifications and experiences:

  • Experience and proven proactive approach working in a sales or customer service environment (telephone based an advantage).
  • Experience of CRM systems.
  • Knowledge of ERP/MRP software - desirable.
  • Experience in achieving targets.
  • Experience in administering accounts – desirable.

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

  • Teamwork.
  • Ability to work with technical information.
  • Strong communication skills both written and verbal.
  • Highly organised and able to prioritise workload.
  • Good time management, and strong attention to detail.
  • Self-Confident.
  • Flexible / adaptable.
  • High level of numeracy.
  • Very good standard of written and spoken English.
  • Good IT skills in standard MS Office software packages including Excel.
  • Polite and confident telephone manner.
  • Problem solver, able to show initiative.

Dometic’s Core Values

To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

Are you our next star? Then we would love to see your application.

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

About the company

Dometic Marine is a trusted provider of innovative solutions for the worldwide boating and boat building industry, including power-assisted mechanical, hydraulic, and electric power steering, advanced trim tab systems, a full range of motor jackplates, marine sanitation devices, climate control, galley equipment and more. Dometic recently expanded its scope to lead the boating industry into an electrified future, developing marine telematics and digital integration solutions and acquiring new technologies in onboard power generation, storage, management and distribution. Dometic has won numerous NMMA Innovation Awards over the years and is always striving for new ways to make boating easier, safer, and more enjoyable.

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. Our motivation is to create smart, sustainable, and reliable products with outstanding design for an outdoor and mobile lifestyle in the areas of Food & Beverage, Climate, Power & Control, and Other Applications. Dometic employs approximately 8.000 people worldwide, had net sales of SEK 27.8 billion (USD 2.6 billion) in 2023 and is headquartered in Stockholm, Sweden.


Aiste Laurinaityte | Contact Person

I'm interested
Marine

Blandford Forum | On-site
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