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Technical Engineer (3-5 Years' Experience)

Join a tech company that’s making a difference in healthcare

At Sectra, we take a lot of pride as a market leader in medical IT and secure communications. Our customers operate in some of society’s most critical functions, and we are uniquely positioned to help them optimize patient-centered care. Our modular and scalable enterprise imaging solutions allow healthcare providers to grow from ology to ology, while our encrypted communication systems protect the most sensitive information for customers around the world.

What’s cool about this job?

As a Technical Engineer, you will work as part of the Customer Operations department in close collaboration with senior Technical engineers, project managers and application specialists to install, configure, integrate and support complex medical imaging platforms developed by Sectra for hospitals and imaging clinics across Canada. You will develop a strong understanding of Hospital IT systems, communication and interoperability frameworks and standards that can be leveraged across the entire Health IT domain. You will also gain a deep understanding of how technologies support the patient care journey in the Canadian healthcare system. You will use your critical thinking skills, and sound engineering principles to design, deploy and support critical systems that lead to improve clinical outcomes.

You’ll have the opportunity to:

  • Engage with hospital system administrators and end-users (virtually) to understand their daily operations and workflows.
  • Perform the installation, configuration, and maintenance of servers, databases, and applications for Sectra's enterprise imaging solutions.
  • Configure Cloud-based solutions (on Microsoft Azure) for specific Health IT systems.
  • Integrate Sectra's products and other healthcare systems, including Artificial Intelligence algorithms, using custom APIs and standard-based interfaces.
  • Troubleshoot issues while maintaining ongoing communication with customers.
  • Handle patient data in full compliance with privacy legislations.
  • Contribute to the design of enablement plans and configuration specifications and carry out installation processes to implement integrated hardware and software systems and products purchased by customers.
  • Prototype and rigorously test proposed solutions for feasibility, reliability, and quality.
  • Develop program and system specifications to meet customers' technical requirements and guide enablement, configuration, or coding of products and solutions.
  • Provide essential technical information, requirements, and cost estimates to sales teams for proposals, quotes, and statements of work.
  • Create and maintain documentation to offer customers a reliable technical resource for effective product operation and maintenance.
  • Participate in the on After-Hours Support program
  • Travel 10%- 15%
  • Uphold Sectra's esteemed reputation as the industry leader, consistently recognized as "Best in KLAS" for #1 customer satisfaction.

Work with great people

Erwin Krikken
Support Engineer & Project Engineer
"The atmosphere is always good, and my colleagues are the best. I enjoy working at Sectra and I hope that this will continue in the future."
Sofia Adolfsson
UX Designer
"There is no sense of prestige at Sectra, no hierarchy. Everyone is listened to regardless of their position."
Erwin Krikken
Support Engineer & Project Engineer
"The atmosphere is always good, and my colleagues are the best. I enjoy working at Sectra and I hope that this will continue in the future."
Sofia Adolfsson
UX Designer
"There is no sense of prestige at Sectra, no hierarchy. Everyone is listened to regardless of their position."
Erwin Krikken
Support Engineer & Project Engineer
"The atmosphere is always good, and my colleagues are the best. I enjoy working at Sectra and I hope that this will continue in the future."
Sofia Adolfsson
UX Designer
"There is no sense of prestige at Sectra, no hierarchy. Everyone is listened to regardless of their position."
Erwin Krikken
Support Engineer & Project Engineer
"The atmosphere is always good, and my colleagues are the best. I enjoy working at Sectra and I hope that this will continue in the future."
Sofia Adolfsson
UX Designer
"There is no sense of prestige at Sectra, no hierarchy. Everyone is listened to regardless of their position."
Erwin Krikken
Support Engineer & Project Engineer
"The atmosphere is always good, and my colleagues are the best. I enjoy working at Sectra and I hope that this will continue in the future."
Sofia Adolfsson
UX Designer
"There is no sense of prestige at Sectra, no hierarchy. Everyone is listened to regardless of their position."
Adam Alsegård
Software Engineer
"I believe Sectra is a great company, with the possibility for personal growth."
Carl Folkesson
Software Engineer
"In every part of my work there is a problem that needs to be analyzed and resolved, and the feeling when you finally resolve that problem is one of the best feelings in the world."
Johan Carlegrim
General Manager
"For me, Sectra is a great place to work. While everyone at Sectra is highly skilled and professional, they are also easy-going and friendly."
Ahmed Aouicha
Support Engineer
"My passion is helping people, and I like the responsibility that comes with my role."
Hanna Bäcker
First Line Support and Upgrade Coord
"Our customers often call us during emergencies, and we have to solve their problems quickly. It’s clear that our work has a real impact on patients' lives."
Dave Knight
Project Manager
"The general atmosphere and support from colleagues are what I like the most about my work."
Sonia Maria
Account Manager
"Sectra is a great place to work. From the fantastic work atmosphere to the cooperation between employees, to the freedom to do our job to deliver the best solutions to the customers.”"
Lindsay van Ballegooij
Account Manager
"Our customers are passionate and take part in the development of our products. Every customer visit gives me new ideas and insights which can be taken back to my colleagues.”"
Zoe Varricchio
Project Manager
"Regardless of how long you have been with our organization, your ideas are always taken into consideration, and provided that they are worthwhile, they tend to be implemented."
Stephanie Dahl
Project Manager Global Search
"From day one, Sectra has felt like home for me. Working with great people, many of who I consider to be close personal friends is a luxury I do not think I will be able to find elsewhere."
Johan Uppman
Software Engineer
"My journey at Sectra started with a summer job at Sectra Communications. After that, I was hooked."
Rober Kloosterman
Support engineer
"I began working a couple of days a week as a support assistant during my studies. Combining the theory from my studies with practical, real-world experience was a great way to learn."

Skills & Requirements

Qualifications

So, are you a fit?

We hire for attitude and ability, train for skill. Our people have the knowledge to meet expectations, but more importantly the passion to exceed them consistently. We’re all about learning from and challenging each other and going all in for every customer. To add to our amazing team, these attributes will be crucial to your success:

  • A drive to make things happen
  • A longing to make a difference in the healthcare industry
  • A hunger to learn and improve at every opportunity
  • A true team player eager to share your knowledge with the team

Think you’ve got what it takes? Great. Here's a few more boxes we’re also hoping you can tick:

  • A degree in computer engineering with strong academic performance, or equivalent
  • Have interests besides school/work, such as sports, music, adventure or anything else that makes you stand out from the crowd
  • A passion for service excellence, with exceptional customer interaction and communication skills
  • Highly organized and deadline-driven, and enjoy a fast-paced work setting
  • Also nice to have:
    • Experience working with IT service desk or customer service
    • Experience working with PACS, RIS, DICOM, HL7, IHE and other healthcare interoperability standards
    • Experience working with Windows, MS SQL Server, SQL Server AlwaysOn, networks, Active Directory, server clustering, scripting tools, Microsoft Azure and VMware
    • Ability to communicate in multiple languages (French would be a definite asset)

How we make your job meaningful and rewarding

As the newest Sectra operation, Sectra Canada has the best of both worlds. We embody the energy of a young startup while enjoying the stability of a well-established brand, vast global experience, and a product backed by 40+ years of innovation. The result? An agile, invigorating, highly supportive and fun environment that empowers our team to do their best work and make a difference in people’s lives every day.

In addition to competitive salary and performance-based incentives, we offer a slew of exciting benefits and perks, including:

  • Education assistance for team members to continuously enhance their knowledge
  • Robust health, dental and vision benefits, effective the month following your start date
  • Monthly health spending account
  • RRSP matching after 3 months
  • Reimbursement of home internet expense
  • Minimum 4 weeks of vacation

Our salary range for this role falls between $85,100.00 and $102,700.00. The final salary offer will depend on several key factors, including the candidate's level of experience, their specific skill set, and the overall alignment with the job requirements. Other considerations may include the candidate’s education, certifications, and any additional relevant qualifications. We aim to offer a competitive salary that reflects the value each individual brings to our team.

At Sectra, we hire for attitude and ability – train for skill. This means who you are is more important than your previous experiences. There are a few core abilities that are central for any role. We always look for your willingness and ability to learn and take on new tasks fast, utilize previous experiences and quickly grasp new information. We also want you to have a strong analytical mindset in which we consider it to be important that you can understand and break down and solve problems. We also look for good communicators who have the ability to interact with colleagues, partners and customers in an effective, clear and constructive way.

Other information:

The goal is for the right candidate to start as soon as possible.

We recruit on an ongoing basis. This means we encourage you to apply or contact us as soon as possible.

Depending on the role, a mandatory background security screening might be performed as part of the recruitment process at Sectra. Please reach out to the responsible hiring team if you have any questions regarding this. Learn more about our recruitment process here.

Equal opportunity employer

Healthcare is a universal priority, and we need people from all backgrounds to help build a healthier and safer society. Our employees are people with different strengths, interests, experiences and backgrounds, who share a passion for improving people's lives. We embrace our differences and celebrate our uniqueness, and we respect and value all of our employees' points of views. Our non-discrimination policy extends beyond recruitment practices to encompass all terms, conditions and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits and termination of employment.

Great Place to Work

  • Making a difference

  • Great colleagues

  • Personal development

  • Innovation & technology

  • Global environment

  • Working close to customers

  • Göra skillnad

  • Personlig utveckling

  • Global miljö

  • Grymma kollegor

  • Innovation och teknologi

  • Kundfokus

  • Gør en forskel

  • Personlig udvikling

  • Globalt miljø

  • Fantastiske kollegaer

  • Innovation & Teknologi

  • Arbejde tæt på kunderne

  • Je maakt écht verschil

  • Persoonlijke ontwikkeling

  • Duurzaamheid

  • Leuke collega’s

  • Innovatie & Technologie

  • Werk samen met medische professionals

  • Gjøre en forskjell

  • Personlig utvikling

  • Globalt miljø

  • Fantastiske kollegaer

  • Innovasjon og teknologi

  • Arbeide nær kunder

About the company

Sectra develops and sells cutting-edge solutions for medical IT and cybersecurity. We help hospitals and those who are training future healthcare personnel to improve their efficiency so that patients can receive better care. We also support and help defense, authorities, and critical social functions to secure their communication against eavesdropping and protect their systems against unauthorized access. This is how we create conditions for a healthier and safer society.

One thing that identifies us at Sectra is our customer obsession— our ability and willingness to understand, create value for and stand up for our customers. This shared priority is at the core of our culture. Our customers describe this as having the knowledge to meet expectations, the passion to exceed them. As we hire for attitude and ability - train for skill, we happily expand your knowledge, if you bring the passion and willingness to learn.


Imaan Shahid | Contact Person

I'm interested
Sectra

Mississauga | Hybrid
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