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Implementation Manager
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Industry

Media Intelligence

Category

Customer Support & Care

Experience

Entry level

Location: Raleigh

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Hiring Manager
michael caggiano

Job Description

As an Implementation Manager, you will be working directly with Sysomos clients delivering fee-based implementation, consulting, and execution of services with an emphasis on training clients on the Sysomos platform.

The Implementation Manager is an entry level position at the center of the daily operations of Sysomos. This role works closely with many other departments including Sales, Engineering, and Product Management to provide high quality and timely service to our clients.

Skills & Requirements

Responsibilities:

  • Lead and manage client implementations
  • Assist in configuration and setup of the application based on implementation plan
  • Deliver and facilitate online and in person training
  • Coordinate and prioritize project tasks, manage timelines, maintain project plans
  • Effectively communicate project status and deliverables with internal and external teams to ensure project success
  • Work on multiple client projects at one time
  • Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication
  • Manage client expectations
  • Track all activities in our Professional Services Automation tool

Required Skills:

  • Excellent communication and presentation skills
  • Strong technical and business acumen
  • Able to work in a fast-paced dynamic environment
  • Ability to multi task and work on several projects
  • Ability to assess/evaluate client requirements against scope of project
  • Possess initiative to produce improvement initiatives both internally and with clients
  • Critical thinker and problem solver
  • Ability to command a group of individuals in a room and online quickly and be confident and assertive in a public setting
About the company

About Meltwater

Founded in Oslo in 2001 before moving our headquarters to San Francisco in 2006, Meltwater is the global leader in media intelligence, with over 2,000 employees globally and 30,000 corporate clients. Our innovative products help businesses extract insights from billions of online conversations and articles – we call it Outside Insight.

Unique Culture

For over fifteen years, Meltwater has maintained a very unique culture, based on a foundation and belief in people and the potential they possess, regardless of experience. Like many entrepreneurially focused companies, Meltwater employees embody the work-hard, play-hard spirit. Whether you meet an employee from San Diego or Hong Kong, you will likely discover many similarities in terms of their achievements, focus and superior communication skills.

Our office spaces are collaborative, open working environments in which teamwork, learning, and fun are the day-to-day norms. Each office consists of a number of small teams, ensuring that all of our employees have easy and frequent exposure to their managers and can quickly learn from those around them.

Equal Opportunity

Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.

The “EEO is the Law” poster is available at: http://bit.ly/2KBm9Ei

And “EEO is the Law Supplement” poster is available at: http://bit.ly/2Kmxnxd

On-Line Accessibility Directive: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us here for assistance.

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