Senior Account Manager
Dometic is a global market leader in branded solutions for Mobile Living. Our mission is to create smart, sustainable, and reliable products with outstanding design for an outdoor and mobile lifestyle. Millions of people around the world buy and use Dometic products. They’re campers, outdoor people, RV users, boat owners, truck drivers. And all part of a growing movement – a longing for freedom and adventure, a desire to explore the world and to stay away for shorter or extended periods of time. We call it mobile living.
About the position
The Senior Account Manager will be responsible for managing and growing business relationships with Original Equipment Manufacturer (OEM) clients. This role involves driving sales, negotiating contracts, and ensuring customer satisfaction while aligning solutions with client needs. This role will report to a Sales Leader and work in Elkhart, IN.
Your Main Responsibilities
- Account Management: Manage key OEM accounts, serving as the primary point of contact for clients. Build and maintain strong relationships with customers, ensuring satisfaction and retention.
- Sales Strategy: Develop and execute account-specific sales strategies to achieve revenue and growth targets. Identify new business opportunities and expand Dometic’s market share within assigned OEM accounts.
- Customer Relationship Management: Understand the unique needs and challenges of each OEM client. Propose tailored solutions that align with customer objectives and leverage Dometic’s product offerings.
- Negotiation and Contract Management: Lead contract negotiations with OEM clients, ensuring mutually beneficial terms while protecting Dometic’s interests. Monitor contract performance and manage renewals or amendments as needed.
- New Business Development: Identify and pursue new business opportunities within the OEM segment, including expanding existing accounts and penetrating new markets. Conduct market research to understand trends, competitor activities, and customer needs.
- Cross-Functional Collaboration: Work closely with product development, engineering, and supply chain teams to ensure customer requirements are met. Collaborate internally to resolve issues and deliver high-quality solutions on time.
- Sales Forecasting and Reporting: Monitor sales performance and provide accurate forecasts, pipeline updates, and regular reports to leadership. Track key metrics such as revenue, profitability, and market penetration.
- Product Knowledge: Maintain in-depth knowledge of Dometic’s products and solutions, as well as competitor offerings. Use this knowledge to position Dometic as a preferred partner for OEM clients.
- Customer Support: Ensure prompt resolution of any customer issues, coordinating with internal teams to address technical, logistical, or service-related concerns. Maintain high levels of customer satisfaction.
- Marketing and Promotion: Collaborate with the marketing team to develop and implement promotional programs, product launches, and events that drive OEM sales. Attend industry trade shows, exhibitions, and customer events to represent Dometic.
What do we offer?
You are offered an interesting role in a dynamic, fast paced, and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous – which gives you great possibilities to evolve with the company.
- Medical/Dental/Vision Insurance
- Employee Assistance Program (EAP)
- Disability insurance (STD/LTD)
- 401 (k) with company match
- PTO
- Company defined holidays and two floating holidays for you to use as you choose
- Paid maternity/paternity leave
- Tuition assistance
- Membership reimbursement (wholesale club and gym)
- Employee discounts on our incredible products
- Opportunities to make an impact
Work with great people
Skills & Requirements
A suitable background would be a solid experience within sales, growing revenue, and hunting for new accounts – as well as the following qualifications and experiences:
- A high school diploma is required; a bachelor’s degree in business, sales, engineering, or a related field is preferred.
- Extensive experience in OEM sales or account management, preferably within the RV or consumer goods industries. Proven success in managing complex accounts and driving revenue growth.
- Familiarity with OEM business models, industry standards, and regulatory requirements. Experience working with large, complex organizations is preferred.
To be successful in this role, we believe that you possess the following skills, competencies & characteristics:
- Excellent verbal and written communication skills, with the ability to build rapport and influence key stakeholders at all levels. Strong presentation and negotiation skills.
- Ability to analyze sales data, market trends, and customer needs to make informed business decisions. Proficiency in CRM systems and sales reporting tools.
- Strong sales and negotiation skills with a history of meeting or exceeding sales targets. Experience in consultative selling and relationship-based account management.
- Strong organizational and project management skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Willingness to travel frequently to meet with clients, attend industry events, and support sales initiatives.
Dometic’s Core Values
To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change, and We walk the talk; these values reflect the heart and soul of Dometic, and they define what it takes to work here and how we do things.
Dometic operates with a hybrid policy. We see the social aspect of being in the office, meeting colleagues, having short coffee break interactions or a quick face to face meeting as key to success as we become more productive and fast paced in terms of problem solving, learning, cross functional collaboration and not the least in a way to have fun at work!
Are you our next star? Then we would love to see your application.
Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!
Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
About the company
Dometic Land Vehicles Americas is a trusted provider of high-end products for recreational vehicles, commercial passenger vehicles and overlanding vehicles in North America, Latin America and the Caribbean.
Our solutions are your best friends for everyday exploration, adventures and when you want to stay away longer. We make mobile living easy!
Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. Our motivation is to create smart, sustainable, and reliable products with outstanding design for an outdoor and mobile lifestyle in the areas of Food & Beverage, Climate, Power & Control, and Other Applications. Dometic employs approximately 8.000 people worldwide, had net sales of SEK 27.8 billion (USD 2.6 billion) in 2023 and is headquartered in Stockholm, Sweden.
Auston Brandt | Contact Person
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