Job Description
Technical Business Analyst
Gard is looking for a Technical Business Analyst. The successful applicant will join our Service Delivery team within Gard’s Technology department in Arendal. The department has an international working environment with friendly colleagues and a strong company culture with emphasis on competence development.
The Service Delivery team provides management, maintenance, and development of Gard’s core software portfolio, with a wide range of responsibilities; business analysis, prioritization and planning, follow-up of both external development and in-house integration development, testing, deployment, 2nd and 3rd line support, and technical operations and maintenance – all in close cooperation with experienced business users.
You will contribute to the development and general maintenance of several applications in our portfolio. Likely starting points are our CRM and IAM systems. As new applications are continuously brought in, you will also assume ownership for some of them. This role is focused towards applications, end users and functionality, and less towards the purely technical aspects of application management, like server or database management. As such it can be suitable for candidates with little formal IT competence but with a keen interest in IT, business processes and the totality of a complex IT system portfolio.
Key responsibilities
- Manage error situations, and maintain general system health
- Handle support cases together with Helpdesk, superusers, and vendors
- Articulate requirements and user stories in close dialogue with our business users
- Plan and prioritize development together with our Product Owners
- Plan integrations together with our developers and architects
- Make sure planned development fits within our IT landscape and enterprise architecture
- Make sure systems stay compliant with regulatory requirements
- Plan and manage releases
- Plan and follow up on budgets for development and licenses
- Contribute ideas to improve or automate IT and business processes
- After some time, contribute to a wider part of our application portfolio
Skills & Requirements
Key competencies
- Application administration or development, e.g. as Project Manager or Scrum Master
- Handling external development teams, including commercial aspects
- Mapping and visualization of business processes
Personal skills
- Good communication skills towards both business users and IT personnel
- Solid English skills
- Strong problem-solving capability
We perform background checks on all relevant candidates through our partner EY
Contact Person
Nils-Petter Nilsen
About the company
For more than a century, Gard has provided insurance products to the maritime industries, offering support and financial security when disaster strikes. Today, Gard is the world’s leading marine insurer, trusted by shipowners and operators, charterers, contractors and energy companies across the world. In fact, around 50 percent of the world’s ocean-going business has one or more insurance covers with Gard. With its steadfast commitment to safety and stability, Gard does not just protect its clients— it plays a vital role in supporting sustainable maritime development. To support the Business in their goals the Technology Department strives to meet the demands of supporting a global organisation in a dramatically changing landscape by transitioning from traditional on-premise data centres to Cloud based ‘All ways available’ environments, we have adopted Azure as our strategic platform using Anypoint (Mule) as our integration layer and new solutions must fit this architecture.
Our Tech department supports all areas of the business and members from traditional user hardware, Architecture, infrastructure maintenance, software design and development.
Our Location
Arendal | On-site
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