Tech Lead Sales & Customer Services - Scandic Hotels Group
- Stockholm
- Hybrid
We want a Tech Lead for Sales & Customer Services to check in with us in Stockholm, Sweden!
Scandic is the largest Nordic hotel operator with a network of about 280 hotels with 58,000 hotel rooms in operation and under development in six countries. At Scandic Hotels we’re on an exciting journey of digital transformation. We are commercially and financially stronger than ever, and we’re accelerating the pace to grow the portfolio and excel within digitalization.
We are currently on a mission to strengthen our sales capabilities, modernizing key parts of our central IT systems and services. With several major initiatives in the pipeline, we are seeking a dynamic and experienced Tech Lead to our new Sales & Customer Services team. This is an opportunity to drive significant change in a key focus area for Scandic, ensuring alignment and efficiency across all markets to improve communication with our customers.
In this role, you will play a pivotal role in transforming our sales platforms and processes. You will work closely with business stakeholders within sales and revenue management and collaborate across countries to optimize systems and processes related to B2B sales. This position offers the chance to make a substantial impact and includes overall budget responsibility as well as leading and mentoring tech team members. You will report to Head of Tech for Customer Journey.
Main Activities:
- Secure stable and efficient sales platforms, as well as owning the technical development and roadmap
- Collaborate with local business units to unify sales processes and ensure effective communication across departments
- Oversee the configuration and maintenance of sales systems, focusing on process improvement and optimization
- Work closely with business stakeholders within sales and revenue management to align sales strategies with business objectives
- Lead and mentor team members, promoting collaboration and engagement
- Manage vendor relationships and negotiate contracts
Work with great people
Skills & Requirements
Experiences you bring and share with us:
- Proven experience in leading implementations of CRM platforms and processes related to B2B sales
- Strong background in IT project management and/or service management
- Experience in an international context and ability to work with diverse teams
- Excellent stakeholder management and communication skills
- Confirmed leadership skills with the ability to guide and mentor team members, fostering collaboration and providing support
- Full working proficiency in English is required, Swedish or another Nordic language is a big plus
About Scandic:
Scandic Hotels is highly committed and proactive when it comes to Diversity & Inclusion initiatives. We are also a responsible corporate citizen and actively engaged in sustainability efforts. We have a long legacy of driving sustainability action in the hospitality industry. With around 20 000 team members, over 10 million guests and 4 million meetings a year – we have great power to drive transformation and inspire change at scale, for a better and more sustainable tomorrow.
Our HQ is situated in newly renovated spaces, of course with a wonderful hotel vibe :) right by Hagaparken on Sveavägen 167 in Stockholm. We love to be in the office but are a flexible workplace and offer a hybrid setup that suits our team members. Join in on our warm and inclusive culture and take part in all our different social activities.
Other:
We’re happy to see that you’ve made it this far, we can’t wait to get to know you better!
We welcome applications in either Swedish or English.
We are not able to provide any relocation assistance and will therefore only accept applicants already based in Sweden.
Due to GDPR, we only accept applications through our website.
We're excited to hear from you soon!
Great Place to Work
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Professional and personal development
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Partner discounts
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Family & Friends discounts
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Discounts when eating, drinking & staying with us
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Flexible office working hours
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Competitive pension scheme
About the company
We know that we reach further when we assent to our differences. At Scandic we want you to be yourself and develop in the direction you want to go, with the foundation of safe conditions and fair agreements. Bring your experiences, engagement and your way of thinking – contribute to a culture where we genuinely care about each other, our guests and our planet. Welcome to Scandic.
Do you share our values?
BE A PRO BE YOU BE CARING BE BOLD
Visste du att...TOM
TOM...uppmuntrar alla att göra skillnad för miljön och att det var en av våra kollegor inom housekeeping som kom på idén om ”häng-upp-handduken”.
TOM...i Sverige blivit rankad som besöksnäringens mest attraktiva arbetsgivare flera år i rad, i Visitas årliga undersökning.
TOM... bara serverar kaffe som serveras är ekologiskt och Fairtrade eller UTZ-certifierat.
TOM...tack vare vårt stora miljöengagemang, blivit rankad som branschens mest hållbara arbetsgivare elva år i rad, av Sustainable Brand Index.
TOM...under 2014 inledde ett samarbete med organisationen Real Stars, centrerat kring ”Fair Sex”, dvs. arbete mot människo- och sexhandel.
Did you know that...TOM
TOM... Scandic was the first hotel chain to ask our guests to re-use their towels. Today, the hang-up-your-towel concept is standard at hotels around the world.
TOM... More than 4 out of 5 of our hotels are eco-labelled and the proportion is growing all the time.
TOM... we only serve coffee that is ecologic, and FairTrade or UTZ-certified.
TOM...thanks to our engagement in sustainability matters we have been named the most sustainable brand in the hotel industry, eleven years in a row, by Sustainable Brand Index.
Michaela Liljedahl | Contact Person
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