Customer Support Specialist, Arendal
- Application Deadline: Jan. 6, 2025
- Arendal
- On-site
We are looking for Customer Support Specialists to join the Customer Transactions team at our head office in Arendal, Norway. We have both a permanent and a temporary position.
In this role you will be part of a specialty team and work with colleagues and customers around the world.
The members of the team, located in Arendal, deliver high quality support to our Underwriters as part of Gard's marine insurance activities worldwide.
You will be a key member of a vibrant and international team where your primary focus will be to:
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Onboard customers
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Enter and maintain client and broker information
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Enter and maintain policy and premium data
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Produce and distribute insurance and invoice documentation to customers
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Conduct KYC / sanction checks
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Support Underwriting with various administrative tasks
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Respond to customer queries
SKILLS & REQUIREMENTS
The new colleagues we are looking for:
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has a bachelor’s degree or similar relevant education and/or relevant experience
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has a structured approach to work, with strong attention to details
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can work under pressure, is proactive and self-driven
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is ICT literate and quick to learn systems and procedures,
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is positive and service-oriented
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a good command of spoken and written English is required
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keen to build cross-functional competence
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is positive and service-oriented
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self-motivated and a team player with an improvement mindset
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embrace change
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has strong communication skills and cultural awareness
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can work under pressure, is proactive and self-driven
We perform background checks on all relevant candidates through our partner EY
Work with great people
Great Place to Work
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Friendly atmosphere
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Career opportunities within a global market lead
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Work life balance
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An environment that encourages ideas
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Colleagues who believe in knowledge sharing
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A work environment with deep competencies
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High employee engagement - A great place to work
About the company
For more than 100 years Gard, one of the world’s leading marine insurers, has been helping the marine industries to protect their assets and safeguard their income. Having expanded from our origins in southern Norway to a network of 13 offices across the globe, we have witnessed the impact the sea can have and have learnt a thing or two.
Despite our breadth and depth of experience and expertise, we try to learn something new every day to prepare our Members and clients for their next journey, and to find and deliver the right solutions. So, whenever the unexpected arises it is good to know that someone is ready, willing and able to assist; someone with expertise that has been refined for over a century.
It is not just what we do, but how we do it that delivers the best value in the market – matching our expertise with an unrivalled commitment to what we do. We will turn every stone to find a solution and see it carried through.
Such ability and dedication is rare, so we take great care in choosing, training and supporting our employees. The way we see it, our people are the difference between good and great.”
1907Assuranceforeningen Gard established on 9 October
1939Insures 40 per cent of the Norwegian tanker fleet
1958Starts to insure vessels outside Norway
1973Moves into the offshore energy sector
1983Sets up an office in London
2000Insures more than 5,000 vessels
2004Sole ownership of Gard Marine & Energy
20072007Celebrates its centenary with nine offices and 300 employees
2015Insured tonnage is in excess of 260 million gross tonnes
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