ICT Stakeholder Relationship Management Expert
- Application Deadline: Jan. 5, 2025
- Nyon
- Hybrid
Job information
Division/Unit: Services/ICT
Contract type: Permanent
Start date: 01.03.2025
Application deadline: 05.01.2025
Main goal
UEFA is seeking an ICT Stakeholder Relationship Management Expert to enhance our person and contact data management. The role involves analysing current data management practices, identifying business needs and leading the development of an improved solution for B2B/B2E stakeholder management. It offers a unique opportunity to work in a rich and dynamic environment, contributing to the advancement of UEFA's stakeholder relationship management.
Key responsibilities
Stakeholder collaboration:
- Engaging with business units, ICT teams and external partners to gather requirements, understand business needs and align capabilities accordingly
- Translating business requirements into actionable solutions, fostering collaboration and building strong stakeholder relationships
Vendor relationship management:
- Supporting the Business Relationship Manager with vendor selection, requests for proposal and contract negotiations to ensure optimal vendor performance that is aligned with organisational goals
Solution management:
- Leading and overseeing the definition, implementation and configuration/customisation of the stakeholder relationship management solution, in alignment with business objectives and industry best practices
- Designing and documenting solution workflows, integration points and configurations to ensure a smooth and scalable solution set-up
Technical expertise and support:
- Showing leadership to the support teams, guiding them on person and contact data management and related best practices
- Guiding support teams on stakeholder relationship management solution functionalities through training and mentorship
Great Place to Work
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Access UEFA's thrilling football events
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Enjoy extended parental leave benefits
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Get access to different health and well-being activities
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Take advantage of remote work options
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Enjoy our amazing campus offering numerous sports opportunities
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Get financial support for your health insurance costs
Skills & Requirements
Requirements
Experience:
- At least 5 years of experience in data management administration, implementation or consulting, with in-depth knowledge of platforms such as Salesforce, Microsoft Dynamics or similar
- Proven ability to work with cross-functional teams, translating business needs into technical solutions.
Education:
- Bachelor’s degree in information technology or business administration, or equivalent experience; an advanced degree is preferred
- Certification in relevant data management platforms (e.g. Microsoft Certified: Dynamics 365) is a plus
Languages:
- English: Advanced
Other requirements:
- Strong analytical and problem-solving skills with a keen attention to detail
- Excellent communication and interpersonal skills, with a collaborative mindset
- Business analysis and project coordination skills
- Experience or interest in leveraging artificial intelligence to enhance data management processes would be an asset
About the company
UEFA – the Union of European Football Associations – is the game's governing body in Europe. It is a representative democracy, and is the umbrella organisation for 55 national football associations across Europe.
Our objectives are, among other things, to deal with all questions relating to European football, to promote football in a spirit of unity, solidarity, peace, understanding and fair play, without any discrimination on the basis of politics, race, religion, gender or any other reason, to safeguard the values of European football, to maintain relations with all stakeholders involved in European football, and to support and safeguard its member associations for the overall well-being of the European game.
We have a clear vision: a united European football family working together to improve enjoyment of the game.
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