ICT Strategic Performance Expert (80-100%)
- Application Deadline: Jan. 3, 2025
- Nyon
- Hybrid
Job information
Division/Unit: Services/Information & Communication Technology
Contract type: Permanent
Start date: 01.03.2025 or as soon as possible
Application deadline: 03.01.2025
Main goal
Join UEFA as an ICT Strategic Performance Expert and drive excellence by optimising ICT processes and maximising results with external vendors.
Key responsibilities
General ICT delivery lifecycle efficiency:
- Handling the overall coordination between ICT teams to support long-term planning and the ICT strategy
- Developing metrics, ensuring quality and improving services
- Refining processes and improving documentation
- Enhancing service efficiency and managing issues
- Retaining knowledge and supporting IT service management
Management of the governance of vendors:
- Acting as the main ICT contact for major contracts, collaborating with the procurement team on issues and performance
- Maximising value from vendors and encouraging their investment in ICT relationships
- Collaborating with the legal and finance teams to ensure that both parties meet their contractual obligations and maintaining clear communication
- Monitoring compliance, addressing issues and benchmarking vendor performance
- Aligning vendor activities with the ICT strategy and long-term planning
Great Place to Work
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Enhance your skills with training and professional development opportunities
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Access UEFA's thrilling football events
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Take advantage of remote work options
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Earn performance-based financial rewards
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Get financial support for your health insurance costs
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Benefit from financial support for child-care
Skills & Requirements
Experience:
- At least 5 years’ experience working in ICT contract management or governance
- Previous experience with major ICT outsourcing contracts and multicultural environments
Education:
- Master's degree in ICT or business administration, or an equivalent diploma
- A governance-related certification such as CPCM, GRCP, CSMP would be an asset
Languages:
- English: Proficient
- Any other European language would be an asset
Other requirements:
- Significant experience with ICT processes and ICT organisation models
- Significant experience analysing and documenting processes, including leading workshops involving multiple stakeholders with various conflicting goals and constraints
- Experience drafting documents and creating visually appealing charts or graphics
- Knowledge of procurement and vendor management processes
- Knowledge of IT service management and related concepts such as SLAs and KPIs
- Knowledge of ICT frameworks such as ITIL and Cobit
About the company
UEFA – the Union of European Football Associations – is the game's governing body in Europe. It is a representative democracy, and is the umbrella organisation for 55 national football associations across Europe.
Our objectives are, among other things, to deal with all questions relating to European football, to promote football in a spirit of unity, solidarity, peace, understanding and fair play, without any discrimination on the basis of politics, race, religion, gender or any other reason, to safeguard the values of European football, to maintain relations with all stakeholders involved in European football, and to support and safeguard its member associations for the overall well-being of the European game.
We have a clear vision: a united European football family working together to improve enjoyment of the game.
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