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Account Support

About the position

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications.

Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry, and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years and we are always striving for new ways to make boating easier, safer, and more enjoyable.

We are a journey of continuous growth – now looking for our next star – a passionate Account Support. This position reports to Internal Sales Team Leader and will work in Selsey, West Sussex, UK.

Dometic Marine’s facility in Selsey, UK manufactures bespoke blinds, shades and soft furnishings for the world’s leading motorboat and yacht builders.

As Account Support of the Selsey, UK team, you will be responsible for delivering the goals of the Dometic business plan providing day by day sales support to the Sales team and for the following customer sectors: Distributors, OEM’s, Superyachts/Special projects and Residential and Commercial.

General Responsibilities

  • Answer enquiries both internally and externally: deal with enquiries & quoting to OA customers; manage all day-to-day sales matters for your list of allocated accounts, taking ownership of their needs; create and manage deadlines for enquiries where appropriate.
  • Provide direct support for Sales Team as required.
  • Develop relationships with designated distributors by regular, two-way communication.
  • Checking and Verification.
  • Provide support and assistance to processing team.
  • Process incoming sales orders on M1 system.
  • Communicate with customers – telephone, fax and email.
  • Day to day sales administration.
  • Answering the telephone / Door.
  • General office duties.
  • Help with improvement projects as necessary.
  • Be aware of Dometic’s health & safety policy and, in particular, understand the arrangements which affect you and what your own responsibilities might be.
  • Undertake other tasks as may be required from time to time by the Directors of Dometic.

    What do we offer?

    You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow, evolve with the company and take on new challenges.

    • Medical/Dental/Vision Insurance
    • Employee Assistance Program
    • Disability insurance
    • Company pension
    • Holiday (annual leave and bank holidays)
    • Paid maternity/paternity leave
    • Free on-site parking
    • Opportunities to make an impact

    Work with great people

    Ray Wong
    VP of Product & Technical Development
    "Working at Dometic has been an incredible journey, taking me from an intern to VP of Technology & Product Development. Every day is an adventure for those ready to learn and innovate. At Dometic, our job isn’t done until our customers enjoy their vacations and cherish precious moments with friends and family. This mission is my lifelong passion."
    Ronald Ho
    Product Manager
    "At Dometic, the dynamic pace keeps me engaged daily. With diverse challenges and a supportive team, growth opportunities abound. It’s an energizing environment where every day is a new adventure."
    Mindi Reinert
    Production Supervisor
    "Dometic has given me the opportunity to grow professionally and individually. Our product scope is off the charts for outdoor living. I take pride in working for this company and being a part of the Dometic journey. I can’t wait!"

    Skills & Requirements

    SKILLS & REQUIREMENTS

    The ideal candidate for this role will bring demonstrated success in (operational/engineering/manufacturing/etc.) environment. Additionally, they will have acquired the following qualifications and experiences:

    • Previous working experience in manufacturing sector – preferred
    • Admin and customer service experience
    • ERP systems
    • Very good written and spoken English
    • Computer literacy

    To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

    • Teamwork
    • Ability to work with Technical information
    • Strong communication skills both written and verbal
    • Highly organised and able to prioritise the workload
    • Self-Confident
    • Flexibility

    Dometic’s Core Values

    To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

    Are you our next star? Then we would love to see your application.

    Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

    Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

    About the company

    Dometic Marine is a trusted provider of innovative solutions for the worldwide boating and boat building industry, including power-assisted mechanical, hydraulic, and electric power steering, advanced trim tab systems, a full range of motor jackplates, marine sanitation devices, climate control, galley equipment and more. Dometic recently expanded its scope to lead the boating industry into an electrified future, developing marine telematics and digital integration solutions and acquiring new technologies in onboard power generation, storage, management and distribution. Dometic has won numerous NMMA Innovation Awards over the years and is always striving for new ways to make boating easier, safer, and more enjoyable.

    Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. Our motivation is to create smart, sustainable, and reliable products with outstanding design for an outdoor and mobile lifestyle in the areas of Food & Beverage, Climate, Power & Control, and Other Applications. Dometic employs approximately 8.000 people worldwide, had net sales of SEK 27.8 billion (USD 2.6 billion) in 2023 and is headquartered in Stockholm, Sweden.


    Aiste Laurinaityte | Contact Person

    I'm interested
    Marine

    Selsey | On-site
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