Head of Revenue Management
- Applications are considered on a rolling basis
- Multiple locations
- Hybrid
A bit about the role:
Position Summary
The Head of Revenue Management will be responsible for maximising ticket revenues across the fleet by developing and streamlining the pricing approach, inventory management and trading support to facilitate sales channel strategies and maximise demand.
The role requires proven experience in revenue management gained within cruise, travel or hospitality industries. The successful individual will lead small team of Revenue and inventory analysts and collaborate closely with marketing, sales and operations to optimise our revenue performance and enhance the guest experience.
Key Responsibilities & Accountabilities
Oversee the daily activities of the Revenue & Inventory team ensuring optimal pricing and inventory decisions are executed to optimise demand and deliver the plan goals.
Pricing
- Maximise gross ticket / package revenue through planning and pricing execution to deliver the company objectives and maximise opportunity.
- Set strategic pricing levels relative to the competitive set across multiple markets and currencies.
- Actively track price positioning relative to competitors on an ongoing basis.
- Optimise pricing and consumer and track the effectiveness of promotions & offers.
Inventory Management
- Establish and manage inventory controls and allocations across all sales channels to maximise occupancy and revenue.
- Develop efficient communication methods detailing revenue needs to sales / marketing / ecommerce departments.
- Own the Terms and Conditions for Group distribution (including inventory mix and pricing)
General
- In collaboration with Market Planning develop demand forecasts by destination, inventory type and vessel.
- Ownership of Terms and Conditions for core business processes that create barriers to sale or impact inventory availability.
- Lead and mentor the revenue team fostering a culture of continuous improvement and development
- Manage the ‘offer’ handling and compensation approach for itinerary changes.
Skills & Requirements
About you:
Academic
- Educated to Degree Level
- Minimum 5 years of Revenue Management experience within hospitality, cruise or tour operators.
Additional Knowledge
- Experience of leading a team and effectively managing resources to deliver to deadlines.
- Highly numerate with strong commercial and financial acumen.
- Advanced analytic skills, ability to draw insight from quantitative and qualitative data.
- Experience of Power BI or equivalent business intelligence tools.
- Strong competence with PPT.
- Experience of working with across multiple booking markets an advantage.
Key Personal Attributes
- Collaborative and desire to own, explore and deliver solutions.
- Detail orientated yet able to grasp strategic needs and consequences.
- Ability to manage multiple priorities and deadlines.
- Strong communication skills, both written and verbal.
- Ability to create and leverage a strong and supportive internal network.
Collaboration
- Revenue Management is central to the commercial organisation and interacts with almost all areas of the business.
- Deployment & Itinerary Planning, Market Sales Teams, Marketing, Customer Service Centre, E Commerce, Finance, Data and Analytics teams.
Great Place to Work
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Passionate Explorers - We are proud of our history and are driven to create more.
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‘Can-Do’ Mindset - We jump-in and proactively contribute to the greater good.
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Supportive and Collaborative Teams - We are curious and generous with our knowledge. We Trust.
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Genuine Interactions - We want all people to be their true selves.
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Humble Leadership - We have a short distance between leaders and teams.
About the company
Since 1896, HX have championed sustainability in the expedition cruise sector. From launching the world’s first battery-hybrid expedition cruise ships to banishing heavy fuel oil and single use plastics from our fleet. We are at the forefront of driving sustainable practices in expedition cruises that prioritise greener travel.
For nearly 130 years we have been committed to continuously improving what we do for our guests but also for the people we work with.
We are a group of explorers who want to seek out the very best journeys for our guests but also for ourselves. We take our guests on big life-changing adventures, from the stunning wilderness of the Arctic to the incredible creatures on the Galápagos Islands all on our purpose-built expedition ships. Our HX fleet explore hundreds of destinations in over 30 countries across 5 continents.
Our ambition is strong and lofty – we want to become the number one sustainable expedition brand in the world. But we recognise we need passionate explorers, with can-do mindsets, humble leadership skills which bring people together for genuine interactions in a supportive and collaborative way.
As a newly branded company built on a 130-years heritage, HX is at an exciting new chapter and as we embark on this new journey, we believe your skills and passion could thrive. We are looking for talented explorers who want to join us on our exciting expedition to growth and success. This could include travelling and working in amazing HX hubs both on sea and land. From our impressive new Headquarters in London to our state-of-the-art Customer Service Centre just opened in Prague as well as various offices across Europe, the US and APAC.
One thing you’ll find whether on sea or land is a group of people, all connected with the same mindset and purpose - we want to explore more, champion sustainability and become the world’s very best expedition cruise operator.
Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.
Hybrid Explorer shipsHX Expedition has two hybrid-electric powered expedition cruise ships that offer a 20% reduction of fuel consumption.
Beach cleanupsHX Expedition Teams encourage guests to take part in beach clean-ups, which results in several metric tonnes of trash every year being removed.
HX Expedition FoundationOur HX Foundation is a dedicated charity supporting local communities and environmental initiatives solely on the areas where HX’s Expedition ships sail, from the Arctic and Alaska to the UK, Galápagos Islands and Antarctica.
Tomy Guillaume | Contact Person
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