Inside Service Specialist (m/w/d)
- Applications are considered on a rolling basis
- Emsdetten
- On-site
About the position
Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. We are on a growth journey – now looking for our newest team member of the Inside Sales team.
The job is onsite with the location Emsdetten, so we are expecting candidates with living nearby or clear intention to relocation.
Your main responsibilities
- Customer service duties
- Active processing of customer inquiries (B2C and B2B) regarding warranty / service cases
- Processing of incoming customer inquiries by phone/ticket system/Outlook regarding invoice corrections, returns, status inquiries for repairs
- Cost notifications
- Queries for incoming goods (GR, documentation for delivery)
- Correspondence Portal Logistics (example: return orders)
- Extraordinary goodwill processing (foreign complaints)
What do we offer?
You are offered an interesting role in a dynamic, fast paced, and global environment with great opportunities to grow, evolve with the company and take on new challenges.
Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!
Work with great people
Skills & Requirements
A suitable background would be the following in terms of qualifications and experiences:
- Commercial or technical education, with professional experience in the after sales or customer service
- Relevant experience in customer service, customer support and active customer approach
- Experience use in dealing with ERP - Systems,
- User knowledge MS Office- Applications
- Experience with ticket systems
- Very good German language skills and conversational level of English skills.
To be successful in this role, we believe that you possess the following skills, competencies & characteristics:
- IT -Affinity
- Team player with positive attitude
- Communicative, resilient
- Open for changes
- Self -organized, self-motivated
Dometic's Core Values
To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.
Dometic operates with a 4+1 policy, 4 days per week in the office and the possibility to work 1 day per week remotely. We see the social aspect of being in the office, meeting colleagues, having short coffee break interactions or a quick face to face meeting as key to success as we become more productive and fast paced in terms of problem solving, learning, cross functional collaboration and not the least in a way to have fun at work!
Are you our next star? Then we would love to see your application. Selection is being made on a running basis.
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Aufgaben:
- Aufgaben der Kundenbetreuung
- Aktive Bearbeitung von Kundenanfragen B2C und B2B zu Gewährleistung / Service
- Bearbeitung von eingehenden Kundenanfragen per Telefon/Ticketsystem/Outlook zu Rechnungskorrekturen, Retouren, Statusanfragen zu Reparaturen
- Kostenmitteilungen
- Abfragen zum Wareneingang (WE, Dokumentation zur Lieferung)
- Korrespondenz Portal Logistik (Beispiel: Retourenaufträge)
- Außerordentliche Kulanzbearbeitung (Auslandsreklamationen)
Anforderungen:
- Kaufmännische oder technische Ausbildung, mit Berufserfahrung im After Sales oder Kundendienst
- Einschlägige Erfahrung im Kundenservice, Kundenbetreuung und aktiver Kundenansprache
- Anwendungserfahrung im Umgang mit ERP - Systemen
- Anwenderkenntnisse MS Office- Anwendungen
- Erfahrung im Umgang mit Ticketsystemen
- Sehr gute Deutschkenntnisse und kommunikationsfähige Englischkenntnisse.
Ihr Profil:
- IT-Affinität
- Teamfähigkeit mit positiver Einstellung
- Kommunikativ, belastbar
- Offen für Veränderungen
- Selbstorganisiert, selbstmotiviert
Great Place to Work
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Real teamwork
-
Cross-country projects
-
Process innovations
-
Direct contribution to the company's growth
-
Various benefits
-
Dynamic environment
-
Learning possibilities
About the company
Dometic is a global outdoor tech company on a mission to make mobile living easy. Leveraging our core expertise in cooling, heating, power & electronics, mobility, and space optimization, we empower more people to connect with nature and elevate their sense of freedom in the outdoors. We achieve this by creating smart, sustainable, and reliable products with outstanding design. Millions of people around the world use our products while camping and exploring nature with their cars, RV's, or boats. Our range of offerings includes installed products for land vehicles and boats, as well as standalone solutions for outdoor enthusiasts.
We employ approximately 7,000 people globally and sell our products in more than 100 countries. In 2024, we reported net sales of SEK 25 billion (USD 2.3 billion) and are headquartered in Stockholm, Sweden.
Expansion historyHidden section
2021-2022ten acquisitions, driving growth in strategic areas
2019new growth strategy and financial targets announced
2018strengthened outdoor offering through the acquisition of Kampa
2017significantly expanded Marine offering through the acquisition of Seastar and Oceanair
2015Dometic listed on Nasdaq (SE)
2002-201412 acqusitions in 13 years broadened product offering for the RV, CPV and Marine markets
2001Dometic, a business consisting of mainly refrigerators for RVs and hotels separated from Electrolux
Anna Koós-Gratzál | Contact Person
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