Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR ROLE

The Client & Sales Support Engineer (CSSE) plays a key role in supporting the SE organization through activities that drive customer product feature adoption as well as the lifecycle management of a customer’s fleet of products and solutions. This role also involves communication with clients, customers, and internal stakeholders, including Field SE, Professional Services, Renewals Sales teams, and tools/product development teams.

• Assist internal teams with configuration validation in support of sales opportunities
• Collect and acquire data for use in the creation of sales plays and lifecycle management programs and processes
• Presales activities towards existing customers / expansion of the product portfolio
• Work with established programs and tools to provide customers with a product
• Customer presentation / consulting activity regarding possible HW / SW upgrades on the customer's side
• Proactive approach to solving Support cases on the client side
• Work with established programs and tools to provide customers with a product performance solution that meets and exceeds their expectations
• Be involved in the Account Planning process as part of a larger team
• Assist with solution designs and take point on simple designs
• Assist prospects and customers with basic demonstrations, system configurations, feature adoption, and answer basic technical questions
• Work with established programs and tools to support customer pursuits
• Work cross functionally with internal departments such as Customer Support, Professional Services, Renewal, Integrated Operations, and Order Management
• Supports both pre-sales and post-sales activities, optimizing customer engagement and satisfaction
• Drive technical account management to ensure seamless implementation and ongoing support of Pure Storage solutions, fostering strong customer relationships

YOUR PROFILE

• 1-2 years of technology industry or equivalent experience
• Fluency in either German or French (B2)
• Strong phone presence and experience in a high-volume customer interaction environment
• Willingness to start developing consultative selling skills
• Confident, articulate and professional speaking abilities, and a strong ability to listen
• Ability to collect data, identify problems, establish facts and draw valid conclusions
• Preparation and delivery of technical product and architecture presentations
• Passion for technology and aptitude to learn new technologies
• Self-motivated individual with the ability to work independently and proactively, while applying a high level of business and technical acumen to a variety of situations
• Demonstrated listening, written communication and product presentation skills
• Ability to handle multiple tasks and projects, in real-time scenarios
• Apply critical thinking techniques to work through customer situations and interactions
• Overnight travel 5-10% of the time
• Willingness to relocate upon promotion
• Knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN) preferred
• Salesforce.com experience helpful
• Knowledge of VMware, Windows, UNIX OS variants (Linux, AIX, ...), NFS file systems and network environments helpful Operations Manager
• Presence in Prague office 3-4 times a week required

WHAT YOU’LL LOVE ABOUT WORKING HERE?

• We offer a space for self-realization, and we’ll support you to push yourself further and help you get certifications! The advantage of an international company is that it offers both know-how and diverse opportunities across branches.
• We are fans of flexibility and trust. Working hours are relaxed and a home office is of course possible. The most important thing is that YOUR work is delivered on time and with quality.
• We empower our people to be changemakers and contribute to a positive future. Every year through Impact Together Week our people volunteer and participate in activities focused on a sustainable and inclusive future. So far, 7,000+ volunteers have used their skills and time to help people in need.
• We offer multiple benefits, such as 5 weeks of vacation, meal vouchers, multisport card, birthday day off, free entrance to a fitness studio in the office building and much more! Except that, we organize a company breakfast every month!

ABOUT CAPGEMINI

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

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