Support Services Specialist
- Application Deadline: Nov. 30, 2024
- Tallinn
- Hybrid
Are you detail-oriented, organized, and passionate about delivering top-notch support? We’re looking for a Support Services Specialist to play a crucial role in ensuring our back-office operations run seamlessly.
Join Our Team as an English-Speaking Support Services Fulfillment Specialist!
What You’ll Do:
- Travel Documentation Expert: Manage and send out invoices, itineraries, and all relevant travel documents to ensure smooth journeys
- Master of Manifests: Efficiently handle ship manifests, ensuring everything is in perfect order
- Back Office Guru: Tackle invoicing tasks with precision and keep our financials in check
- Customer Care Champion: Handle multiple customer-facing mailboxes, providing prompt and professional responses to inquiries
- Medical Screening Support: Collaborate with our medical partner to assist with the medical screening process
- Customer Profile Updates: Keep our customer profiles accurate and up-to-date
- Web Booking Service: Assist with service web bookings, ensuring a flawless experience for our customers
- Refund Request Handling: Process refund requests swiftly and accurately, ensuring customer satisfaction
- Analytics Expert: Review various reports, analyze errors, and implement solutions to maintain our high standards
Why You’ll Love It Here:
- Be part of a dynamic team where your contributions matter
- Enjoy a role that offers variety, from administrative tasks to customer interactions
- Work in an environment that values precision and excellence
Requirements:
- Fluent in written and spoken English - C1 level
- 1 year of experience in a business administration role covering aftercare of a sales process
- College education
- Competent with Microsoft Excel and Word
🌟 Join Our Team and Dive into the Perks! 🌟
At Hurtigruten, we believe in making work as exciting as it can be. Here's what we offer:
- Time to Unwind Say hello to 6 extra days off on top of your 28-day annual vacation. Your well-being matters!
- Stay Fit, Stay Insured Enjoy a flexible benefits package that includes sports compensation. Stay active, stay healthy! Or we've got you covered with extra health insurance. Your health is our priority.
- Learn and Grow Get support for your language learning journey. Expand your horizons with us.
- Success Breeds Rewards Your hard work pays off with commission based on your sales. Your success, your earnings!
- Voyages of a Lifetime Enjoy fantastic staff benefits for our company's voyages. Pack your bags, we're going places!
- Positive Vibes Only Immerse yourself in our friendly, positive, and fun atmosphere. Work doesn't have to feel like work!
- Ambition Meets Enthusiasm Be surrounded by enthusiastic and ambitious colleagues. We're all in this together!
- Health and Wellness Hit the gym and relax in our sauna right here in the office. Stay fit, stay zen.
- Party Time! Join in on different team and company events - Annual Gala, Health Month, and more. Let's celebrate together!
- World at Your Feet Experience a truly international working environment and carve your career path. The world is your oyster!
- Fuel Your Day Enjoy free tea and coffee. Stay caffeinated, stay productive!
Ready to embark on this exciting journey with us?
Apply now and let's create something amazing together!
Hurtigruten Estonia OÜ is focused on sales and services of its company's amazing products including a wide range of support functions. In the Tallinn office, we have almost 300 employees from over 30 different countries. We are looking for more travel and tourism enthusiasts to join our Team in Tallinn office.
Hurtigruten is the world leader in exploration travel which comes with a responsibility to ensure that sustainability is integrated across all of the operations. It focuses on innovation, technology, and concrete measures to explore as responsibly as possible.
Work with great people
Skills & Requirements
Requirements:
- Fluent in written and spoken English - level C1
- 1 year of experience in a business administration role covering aftercare of a sales process
- College education
- Competent with Microsoft Excel and Word
We can hire people with EU living and working permits only!
Great Place to Work
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Play your part
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Inspire the Adventure
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Make tomorrow better
About the company
The undisputed global leader in sustainable inspirational adventure travel — a catalyst for change towards a greener travel industry. Formed in 1893, Hurtigruten Group is the world’s leading adventure travel group. We have 2,400+ employees worldwide, representing more than 50 nationalities. They form part of three main business areas — Hurtigruten Expeditions, Norwegian Coastal Express and Hurtigruten Svalbard — which offer unique small-ship and land-based adventures from pole-to-pole.
For 130 years we have pushed boundaries on expedition travel and sailed tourists, locals and cargo around the Norwegian coastline and polar regions. We have made Norway more connected, impacting the lives of millions of people. And we continue to share knowledge with our international guests about wildlife, local communities, science and the natural world.
As a group, we are revolutionising the travel industry’s approach to sustainability through a number of vital initiatives to protect the world we explore.
Quick overviewWe've been caring for our coast for 130 years and want to do whatever we can to help protect it for another 130 years and more. We’re creating sustainable travel experiences, striving to keep our footprint small and impact lasting.
Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.
Hurtigruten FoundationThe Foundation specialises in the conservation of endangered species, fighting against marine and plastic pollution.
EmissionsCurbing greenhouse gas (GHG) emissions is crucial if we are to keep global warming in check. We know that the travel industry has work to do reducing its impact on the climate, so we’ve set out ways we can make a real difference by focusing on concrete, measurable solutions.
PeopleOur employees are at the heart of who we are. They’re the people who drive our business forward, the faces that guests see on board our ships, and the advocates for our brand.
CommunitySince 1893 we have been a lifeline on the Norwegian coast. The route we founded binds the country together, transporting people and delivering goods. Travel and tourism a catalysts for value creation in the beautiful local communities we are so lucky to visit and cooperate with.
Hurtigruteni sihtasutusSihtasutus on spetsialiseerunud ohustatud liikide kaitsele, mere- ja plastireostuse vastasele võitlusele.
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