Guest Relations IROP Specialist, Norwegian or Swedish speaking
- Applications are considered on a rolling basis
- Tallinn
- Hybrid
We are looking for Guest Relations IROP Specialist for Nordic Market with fluent Norwegian or Swedish language skills.
You will be the initial incident response representative for Hurtigruten and work in co-ordination with other teams as and when required. You will follow created procedures and workflows and deliver based upon best practice as developed by the Guest Relations team.
You will also identify and escalate priority issues.
Daily tasks:
- Performing duties as assigned during regular and irregular events
- Collaborating with internal and external stakeholders in regular and irregular operations
- Coordinating with local resources to identify required resource, hotel, taxis
- Being a part of the NoK Crisis Team
- Coordinating and completing additional internal and external notifications
- Being prepared to travel different international locations dependent on situation
- Following Policies, Procedures and Practices that support the Irregular Operations model
- Supporting the Team Leader as required
- Supporting on ad hoc projects as required
- Giving feedback to Team about any areas of concern or issues
🌟 Join Our Team and Dive into the Perks! 🌟
At Hurtigruten, we believe in making work as exciting as it can be. Here's what we offer:
- Time to Unwind Say hello to 6 extra days off on top of your 28-day annual vacation. Your well-being matters!
- Stay Fit, Stay Insured Enjoy a flexible benefits package that includes sports compensation. Stay active, stay healthy! Or we've got you covered with extra health insurance. Your health is our priority.
- Learn and Grow Get support for your language learning journey. Expand your horizons with us.
- Success Breeds Rewards Your hard work pays off with commission based on your sales. Your success, your earnings!
- Voyages of a Lifetime Enjoy fantastic staff benefits for our company's voyages. Pack your bags, we're going places!
- Positive Vibes Only Immerse yourself in our friendly, positive, and fun atmosphere. Work doesn't have to feel like work!
- Ambition Meets Enthusiasm Be surrounded by enthusiastic and ambitious colleagues. We're all in this together!
- Health and Wellness Hit the gym and relax in our sauna right here in the office. Stay fit, stay zen.
- Party Time! Join in on different team and company events - Annual Gala, Health Month, and more. Let's celebrate together!
- World at Your Feet Experience a truly international working environment and carve your career path. The world is your oyster!
Ready to embark on this exciting journey with us?
Apply now and let's create something amazing together!
Hurtigruten Estonia OÜ is focused on sales and services of its company's amazing products including a wide range of support functions. In the Tallinn office, we have almost 300 employees from over 30 different countries. We are looking for more travel and tourism enthusiasts to join our Team in Tallinn office.
Hurtigruten is the world leader in exploration travel which comes with a responsibility to ensure that sustainability is integrated across all of the operations. It focuses on innovation, technology, and concrete measures to explore as responsibly as possible.
Work with great people
Skills & Requirements
- 1 year of experience in a fast-paced customer customer-centric environment
- Working knowledge of CRM systems and practices
- Ability to take in, triage and coordinate information at a fast pace
- High level of competency in developing and driving a network for continual improvement
- High proficiency in Microsoft Excel and Word
- Multilingual with Norwegian or Swedish language on at least C1 level + English
Great Place to Work
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Play your part
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Inspire the Adventure
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Make tomorrow better
About the company
Hurtigruten is one of the world’s great journeys, sailing and caring for the Norwegian coast since 1893. We are proud to be a national icon for generations of Norwegians and to have a special place in the hearts of our guests from around the world.
Our Original voyages connect 34 coastal communities. It is the classic way to travel the Norwegian coast as a local and has rightly become known as ‘The World’s Most Beautiful Voyage’.
To mark our 130-year anniversary, we launched an exclusive range of Signature cruises. These premium sailings showcase our favourite places of Norway’s coast with several hours spent in each port.
Quick overviewWe've been caring for our coast for 130 years and want to do whatever we can to help protect it for another 130 years and more. We’re creating sustainable travel experiences, striving to keep our footprint small and impact lasting.
Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.
Hurtigruten FoundationThe Foundation specialises in the conservation of endangered species, fighting against marine and plastic pollution.
EmissionsCurbing greenhouse gas (GHG) emissions is crucial if we are to keep global warming in check. We know that the travel industry has work to do reducing its impact on the climate, so we’ve set out ways we can make a real difference by focusing on concrete, measurable solutions.
PeopleOur employees are at the heart of who we are. They’re the people who drive our business forward, the faces that guests see on board our ships, and the advocates for our brand.
CommunitySince 1893 we have been a lifeline on the Norwegian coast. The route we founded binds the country together, transporting people and delivering goods. Travel and tourism a catalysts for value creation in the beautiful local communities we are so lucky to visit and cooperate with.
Hurtigruteni sihtasutusSihtasutus on spetsialiseerunud ohustatud liikide kaitsele, mere- ja plastireostuse vastasele võitlusele.
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