Senior Manager, Onboard Sales
- Multiple locations
- Hybrid
A bit about the role:
As the Senior Manager for Onboard Sales, you will lead, coach and develop the onboard sales team, at sea and shore, to deliver onboard sales revenue growth and exceed agreed targets. This role requires you to work collaboratively with revenue management to maximise conversion onboard, utilising onboard sales specific campaigns.
This role can be located from either our London, Prague of Tallinn offices
Key Responsibilities:
- Responsible for leading, coaching and developing the onboard sales team, at sea and shore to deliver onboard sales revenue growth and exceed agreed targets
- Define and deliver the long-term strategy for OBS channel growth
- Development and execution of sales and marketing strategies to exceed revenue targets
- Provide performance reporting and analysis to inform future action planning
- Define and execute the onboard sales operating rhythm, to maximise guest engagement and revenue delivery
- Effectively build strong and deep relationships with key stakeholders, both onboard and shoreside
- Work with global teams to drive engagement with the onboard booking channel to build awareness ahead of travel, through both B2B and B2C channels
- Explore opportunities to utilise the loyalty programme to drive customer retention
- Work collaboratively with revenue management to maximise conversion onboard, utilising onboard sales specific campaigns
- Drive interest and conversion onboard through providing and effectively utilising sales and marketing assets
- Work collaboratively with onboard teams to ensure a coherent guest experience for onboard sales aligned to wider onboard operation
- Provide regular feedback on booking barriers and customer sentiment, to drive action planning to improve conversion
- Work collaboratively across wider HRX departments to drive optimal, efficient ways of working
- Hybrid working including travel to ships where appropriate
Skills & Requirements
About you:
Knowledge & Skills:
- Experience leading, coaching and developing remote sales teams
- Demonstrated experience with MS Office, Salesforce, BI tools advantageous
- Good understanding of numbers, respective market, market and data trends
- Proven ability to translate targets and data into specific commercial actions.
- Excellent influencing, presentation and communication skills to audiences at all levels
- Experience leading, coaching and developing remote sales teams
- Demonstrated experience with MS Office, Salesforce, BI tools advantageous
- Good understanding of numbers, respective market, market and data trends
- Proven ability to translate targets and data into specific commercial actions.
- Excellent influencing, presentation and communication skills to audiences at all levels
Key Personal Attributes/Behavioural Competencies:
- Persistent with high level of commitment
- Tenacious & creative
- Meticulous planning and time management
- Self-driven and independent, yet with a will to ask and understand.
- Relationship building & influencing skills.
- Curious and dedicated
- Effective & confident communication skills
- Ambitious and thrives in a high-paced, international, changing work environment.
- Problem Solving Skills
- Customer Service oriented: delivering results and meeting customer expectations.
Performance Indicators (metrics, KPIs, qualitative assessments):
Monitor sales performance, marketing campaign effectiveness, and revenue metrics, providing regular reports, feedback and analysis to senior management.
Utilize key performance indicators (KPIs) to track progress, identify areas for improvement, and implement corrective measures as necessary.
Great Place to Work
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Passionate Explorers - We are proud of our history and are driven to create more.
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‘Can-Do’ Mindset - We jump-in and proactively contribute to the greater good.
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Supportive and Collaborative Teams - We are curious and generous with our knowledge. We Trust.
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Genuine Interactions - We want all people to be their true selves.
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Humble Leadership - We have a short distance between leaders and teams.
About the company
Since 1896, HX have championed sustainability in the expedition cruise sector. From launching the world’s first battery-hybrid expedition cruise ships to banishing heavy fuel oil and single use plastics from our fleet. We are at the forefront of driving sustainable practices in expedition cruises that prioritise greener travel.
For nearly 130 years we have been committed to continuously improving what we do for our guests but also for the people we work with.
We are a group of explorers who want to seek out the very best journeys for our guests but also for ourselves. We take our guests on big life-changing adventures, from the stunning wilderness of the Arctic to the incredible creatures on the Galápagos Islands all on our purpose-built expedition ships. Our HX fleet explore hundreds of destinations in over 30 countries across 5 continents.
Our ambition is strong and lofty – we want to become the number one sustainable expedition brand in the world. But we recognise we need passionate explorers, with can-do mindsets, humble leadership skills which bring people together for genuine interactions in a supportive and collaborative way.
As a newly branded company built on a 130-years heritage, HX is at an exciting new chapter and as we embark on this new journey, we believe your skills and passion could thrive. We are looking for talented explorers who want to join us on our exciting expedition to growth and success. This could include travelling and working in amazing HX hubs both on sea and land. From our impressive new Headquarters in London to our state-of-the-art Customer Service Centre just opened in Prague as well as various offices across Europe, the US and APAC.
One thing you’ll find whether on sea or land is a group of people, all connected with the same mindset and purpose - we want to explore more, champion sustainability and become the world’s very best expedition cruise operator.
Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.
Hybrid Explorer shipsHX Expedition has two hybrid-electric powered expedition cruise ships that offer a 20% reduction of fuel consumption.
Beach cleanupsHX Expedition Teams encourage guests to take part in beach clean-ups, which results in several metric tonnes of trash every year being removed.
HX Expedition FoundationOur HX Foundation is a dedicated charity supporting local communities and environmental initiatives solely on the areas where HX’s Expedition ships sail, from the Arctic and Alaska to the UK, Galápagos Islands and Antarctica.
Tomy [email protected] | Contact Person
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