Customer Success Manager
- New York
- Hybrid
- Yearly salary: $104,000 - $132,000
Join our global force of 500+ innovators, blending the latest in tech with the greatest in soundtracking, from our Stockholm HQ to offices in London, New York, Los Angeles, Berlin, Oslo, and Seoul. We’re an industry leader with a startup mentality. We take what we do seriously, but we don’t take ourselves too seriously. Creating and collaborating to transform the sound of streaming, content, and culture. Come join us—and let the world feel your work.
We are strengthening our global Enterprise Sales Organization with a growth-focused Senior Customer Success Manager to secure mutually successful business relationships and grow our business with a portfolio of Epidemic Sound’s most strategic enterprise clients.
You have extensive experience from building long term strategic value with enterprise customers from roles such as Customer Success, Key Account Management and/or B2B sales.
Our Enterprise customers include production companies, broadcasters, advertising agencies, digital publishers, and brands with audiovisual media at their core.
Job Summary:
- Develop trust and foster relationships with a portfolio of major clients by delivering an exceptional customer experience and defining measurable mutual success plans with clear outcomes and deliverables
- Identify, drive and close new business opportunities within client portfolio
- Play an integral part in generating new sales that will turn into long-lasting relationships
- Ensure the correct products and services are delivered to customers in a timely manner
- Serve as the link of communication between key customers and internal teams collaborating closely with Tech, Product, Music, Analytics and Marketing
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
- Be a thought leader, driving key improvement projects and supporting the development of your peers
- Stay up to date with trends and best practices within the field
Responsibilities:
To truly succeed in this role, you have a background in Customer Success, Key Account Management and/or Complex B2B Sales. You are passionate about creating value and the best possible outcome for your customers, as well as growing business and negotiating with senior decision makers.
Driven and with strong business acumen, you create trust and relevance by understanding the customer needs, business and use cases to establish yourself as a trusted advisor. You are a self-starter with a can-do attitude, and your impeccable social skills turn strong relationships into solid business opportunities. Experience with music licensing is meritorious.
- Bachelor's degree or the equivalent relevant work experience
- 6+ years experience in Enterprise focused roles such as Customer Success/Key Account Management/B2B Sales
- Strong track record of meeting and/or exceeding retention and growth targets
- Fluency in English, both verbal and written
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- An active interest in music and/or media is a big plus
- Adaptive and not afraid of change within a rapidly growing company
Worth noting is that the job will be on-site in New York, requiring flexible hours to overlap with Epidemic Sound headquarters in Stockholm, Sweden. It is a full-time position and you would be provided benefits such as dental, health, medical, and vision plan options, 30 days vacations a year accrual, 6 months parental leave, 401k saving, and wellness benefits. This position has a compensation span of $104,000 and $132,000 USD yearly.
Equal opportunity employer
We believe that bringing people together from different backgrounds, experiences and perspectives makes for a healthy workplace, a more successful business and a better world. We value diversity and encourage everyone to come and soundtrack the world with us.
Application
Ready to make the world feel your work? Please apply, in English, by clicking the link “interested” below.
Great Place to Work
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Everyone, everywhere, regardless of role, enjoys six weeks of paid vacation to relax, unwind and recharge.
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You’ll also get a generous yearly wellness grant to spend on anything from gym memberships and massages, to ski passes.
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Parental leave top-up, a competitive pension, and insurance plans that provide access to free counseling services.
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A highly competitive employee incentive program that gives you the opportunity to become a shareholder in the company.
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Connect and share your ideas by joining our employee resource groups (ERGs) and hobby communities.
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Every year, we get all of our global employees together in Stockholm to celebrate. You’ll also get three paid days per year for volunteering.
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€25/ticket, 12 tickets/year—live or digital, it’s all up to you!
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Save for your future with pre-tax contributions! Contribute 6% and we’ll match 3.5%—that’s 9.5% heading straight to your retirement.
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Life happens! Access 24/7 support through BetterHelp for any challenges, personal or professional.
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We celebrate diversity! Exchange public holidays for those that resonate with your culture and beliefs.
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Your growth is our priority! We offer a training budget to fuel your professional journey.
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Work-life balance is key! Feel free to fit in a workout, a dentist visit, or pick up your kids—just get the job done!
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We’ve got you covered! Enjoy comprehensive medical, dental, and vision insurance—details shared upon hire.
About the company
Join our global force of 500+ innovators, blending the latest in tech with the greatest in soundtracking, from our Stockholm HQ to offices in London, New York, Los Angeles, Berlin, Oslo, and Seoul. We’re an industry leader with a startup mentality. We take what we do seriously, but we don’t take ourselves too seriously. Creating and collaborating to transform the sound of streaming, content, and culture. Come join us—and let the world feel your work.
Hannah Larsson | Contact Person
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