Cloud Operations Engineer (24x7)

Chandigarh
Hybrid

Chandigarh
Hybrid

Job Description

Cloud Operation Engineer (Rotational Shift as per roster)

The Cloud Operation Engineering business function is responsible for ensuring that Basware continues to provide its customers with industry-leading SaaS solutions to simplify operations and spend smarter. You will be responsible for the execution of incident management process while ensuring system availability and performance. In this role, you will lead troubleshooting efforts, perform investigations into complex operational issues, and contribute to the continuous improvement of processes. This role requires sound knowledge of cloud environments, computer networking, system administration, and security practices.

Key Responsibilities:

Incident Management

Good understanding of ServiceNow ITSM tool for the processing of catalogued service requests in our SaaS offerings.

Problem Management:

Take ownership of cloud incident response, including troubleshooting, root-cause analysis, and resolution of complex issues impacting service availability.
Collaborate with cross-functional teams to drive resolution of service outages.

Cloud Technology:

Ensure high availability and scalability of cloud-based services by implementing best practices for monitoring, performance tuning, and incident response.

Networking:

Lead troubleshooting of complex networking issues affecting cloud performance.

System Administration:

Perform administration of Linux and Windows Server environments in cloud platforms.

Database:

Proficiency in SQL and Oracle for implementing database change requests.

SFTP and Secure Transfers:

Lead the troubleshooting of SFTP issue, ensuring secure and seamless file transfer processes.

SSO and Authentication:

Oversee the implementation and maintenance of Single Sign-On (SSO) systems, ensuring secure and efficient user access management across cloud environments.

Monitoring and Optimization:

Utilize Splunk and Dynatrace monitoring tools to ensure optimal performance, availability, and security of cloud systems.
Proactively identify opportunities for performance improvements and cost optimization.

Work with great people

Hanna Ikonen

VP, Customer Success

"I feel that I can make a difference, drive improvements & take controlled risks, and all this is supported by the company."

Kevin Kamau

Senior Product Manager

"Basware is a global company that values people as a crucial driver for success."

Mika Peurala

Principal Solution Architect

"Absolutely the best colleagues and line managers in the world!"

Jaakko Jutila

VP, Customer Support

"At Basware you have the freedom to identify and start different development activities across the organization without getting approvals from above."

Namrata Checker

Team Lead, Digital Transformation and Excellence

"What I love most about my job is the people that I work with, the freedom of putting forward my ideas, thoughts and feedback but also the freedom of creating the way of working that works best for me."

Siddhartha Bhatia

Senior Cloud Developer

"I am honored to have worked with the leaders of tomorrow. The organization is absolutely people centric with its prime focus always on employee engagement, loyalty and satisfaction."

Skills & Requirements

Bachelor's/Master’s degree in a Technology field with at least 3 years of experience in Cloud Operations supporting production environments and IT management.
Experience in handling production servers, Problem and Incident Management.
Experience in troubleshooting platform and infrastructure issues.
Experience in driving investigations in time-critical situations such as production service outages.
Proven analytical and investigative skills.
Self-sufficient, with a pro-active attitude and ability to prioritize and manage workload effectively.
Expertise in networking (IP subnetting, routing, VPNs, DNS) in cloud environments.
Proficiency in Linux and Windows Server administration and troubleshooting.
Strong experience in SQL.
Proficiency with SFTP, ensuring secure and reliable file transfers.
Experience with cloud-native monitoring and logging tools (Splunk, Dynatrace, etc.).
Experience working with and coordinating cross functional teams operating across different regions and time zones.
Proficient English language skills.

Technical competencies:

Incident Management tools – ServiceNow
Project Management tools – Jira
Documentation tools – Confluence
Cloud Platform – Good understanding of Amazon Web Services
Operating systems – Windows Server, Linux/Unix
Database –MySQL, SQL and Oracle
Experience with cloud monitoring tools like Splunk or Dynatrace.
Extensive experience with ADFS and SSO implementation

Soft Skills:

Good leadership abilities with the capacity to manage multiple priorities and guide junior engineers.
Excellent communication and collaboration skills, with the ability to work with cross-functional teams and external stakeholders.
Proactive, self-motivated attitude with a focus on continuous learning and improvement.

Great Place to Work

We Drive Customer Value
We Take Ownership
We Are Bold

About the company

Basware is how finance leaders in global enterprises can finally automate their complex, labor-intensive invoice processes and stay compliant with regulatory change. Our Accounts Payable (AP) automation and invoicing platform helps companies achieve a new level of efficiency – in a matter of months – while reducing errors and risks. We bring a unique combination of true automation, complete coverage, and deeper expertise to make it all just happen for our customers. That’s why the world’s most efficient AP departments at 700+ global customers rely on Basware to handle over 170 million invoices per year.

Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world-class solutions and services. A critical part of our culture is the high amount of trust we put into our employees—we want everyone to make a difference, so we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where:

We Drive Customer Value , We Take Ownership and We Are Bold in everything we do, to make it all just happen for our customers.