Cloud Operation Engineer
- Charlotte
- Hybrid
Products, Cloud Engineering and Operations business function is responsible for ensuring that Basware continues to provide its customers with industry leading SaaS solutions to simplify operations and spend smarter. This global function creates and executes the product strategy, new product innovations, roadmap, design, product development and product launches for Basware’s global product portfolio. Together with other Basware units, Products, Cloud Engineering and Operations ensures that our customers can successfully meet their business objectives through cooperating with Basware and using our product and service portfolio.
Cloud Operation Engineer
will manage mission critical processes that ensure the integrity of the service, such as Problem Management, Availability Management and Change Management according to the defined internal ITIL adhering process framework.
They will also actively drive and coordinate the development of new processes and coordinate Service Quality Improvements
This member will be the go-to-person for managing significant service events such as outages, security incidents, releases, audits where technical domain knowledge and overall customer facing experience and strong communications skills are required.
Trainings, coaching and guidance for the other junior engineers. Should be able to coordinate with other engineers taking a lead role in case of critical operations cases such as outages, handling problem investigations, production service changes and development of new processes.
You will be required to coordinate with different stakeholders from other internal business functions for inputs, Root-cause analysis, troubleshooting issues and follow-ups.
Our cloud applications are hosted on top of AWS Public Cloud and are used by our clients all around the world. We develop our applications by using technologies like Angular, TypeScript, ColdFusion, Python, Java and AWS. We use following state-of-the-art tools to develop and deliver our applications into production: Git, Stash, Jira, Confluence, Jenkins and Docker. We also follow modern DevOps culture in everyday work we do and utilize DevOps practices like continuous integration and continuous delivery in building our Microservice based applications.
Please note that 2 days per week in or office is mandatory.
Work with great people
Skills & Requirements
- Education and Experience:
- Bachelor's/Master’s degree in a Technology field with at least 2 years of experience in Cloud Operations supporting production environments and IT management.
- Role experience
- Experience in handling production servers, Problem and Incident Management.
- Experience in troubleshooting complex platform and infrastructure issues.
- Experience in driving investigations in time critical situations such as production service outages.
- Proven analytical and investigative skills.
- Self-sufficient, with a pro-active attitude and ability to prioritize and manage workload effectively.
- Inclination towards problem solving and quality improvements by identifying scalable and robust corrective and preventative actions, fixes.
- Experience working in ITIL practices.
- Experience working with and coordinating cross functional teams operating across different regions and time zones.
- Proficient English language skills.
- Technical competencies
- Incident Management tools – ServiceNow
- Project Management tools – Jira
- Documentation tools – Confluence
- Monitoring tools – Splunk, Dynatrace
- Cloud Platform – Good understanding of Amazon Web Services
- Operating systems – Windows Server, Linux/Unix
- Database –MySQL, MongoDB
- Basics understanding of CI/CD pipeline.
- Good-to-have competencies.
- Automation Skills using PowerShell, Python etc.
Great Place to Work
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We Drive Customer Value
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We Take Ownership
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We Are Bold
About the company
Basware is how finance leaders in global enterprises can finally automate their complex, labor-intensive invoice processes and stay compliant with regulatory change. Our Accounts Payable (AP) automation and invoicing platform helps companies achieve a new level of efficiency – in a matter of months – while reducing errors and risks. We bring a unique combination of true automation, complete coverage, and deeper expertise to make it all just happen for our customers. That’s why the world’s most efficient AP departments at 700+ global customers rely on Basware to handle over 170 million invoices per year.
Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world-class solutions and services. A critical part of our culture is the high amount of trust we put into our employees—we want everyone to make a difference, so we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where:
We Drive Customer Value , We Take Ownership and We Are Bold in everything we do, to make it all just happen for our customers.
2020Recognized market leader with global operations, 20+ offices worldwide.
2019Gartner Magic Quadrant Leader for Procure-to-Pay Suites for fourth time
2014-2019Several industry recognitions and product launches
2012-2016Several acquisitions in the fields of e-invoicing, e-procurement and purchase-to-pay solutions
2012Launch of cloud-based B2B platform for transaction collaboration on Basware's Network
2006-2009Several acquisitions in the fields of invoice automation, data capture expertise and payment software
2005Launch of fully integrated Purchase-to-Pay solution suite
2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service
1992Launch of first financial management software
1985Basware founded in Finland
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