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Field Service Technician

  • Applications are considered on a rolling basis
  • Maastricht
  • On-site
  • Applications are considered on a rolling basis
  • Maastricht
  • On-site

About the position

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. We are on a journey of continuous growth – now looking for a Field Service Technician into our Workshop Equipment sub-segment.

Who are we:
WAECO is an established premium brand in the automotive segment with a strong brand DNA and is considered a technical and quality trendsetter as well as a benchmark for the global air conditioning service and maintenance industry. WAECO has been a recognized market leader in this area for over 50 years and works closely with workshop customers and the automotive industry.

The Field Service Technician takes care of the maintenance and repair of Waeco AirCon machines at the customer's premises and provides advice and concludes service contracts. The scope is to cover South Netherlands/Belgium.

Your main responsibilities

  • Maintenance and repair of all Waeco products
  • Offer/sell service contracts, parts, upgrade kits and consumables during maintenance/repair visit
  • Keeping products fault-free and safeguard expected up-time
  • Keeping customers up to date with new developments and advising them on them.
  • During customer visit answering questions about product/device operation or offer training on the job.
  • Participate in trade fairs and training
  • Commissioning and instructing AirCon machines
  • The position requires travelling on a daily basis in area of BENELUX

What do we offer?

You are offered an interesting role in a dynamic, fast paced, and global environment with great opportunities to grow, evolve with the company and take on new challenges.

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

Work with great people

Anna Riberth
Product Content Manager
"Working at Dometic is an exhilarating journey of personal and professional growth. As a product marketer my days look very different and I enjoy working with many skilled and engaged colleagues."
Aneel Kumar
IT Support Specialist
"I made a conscious decision to join the outdoor business, Dometic is a progressive brand in this industry with vast array of cool outdoor products."
Luis Kobayashi
Senior UX Designer
"Working at Dometic is a thrill because of their fascinating products. I'm inspired by the innovation, quality, and functionality they bring to outdoor living."
Johanna Pagaura
Industrial Designer
"I love working at Dometic because it offers a supportive work environment, filled with inspiring colleagues who encourage growth and creativity."

Skills & Requirements

A suitable background would be the following in terms of qualifications and experiences:

  • High school education, preferably automotive, refrigeration technology, electrical or mechanical engineering
  • Mastery of local language (Dutch) & basic knowledge of English are essential. Knowledge of French is an advantage
  • Preferably technical background or equivalent experience
  • Good technical understanding
  • Familiar with standard SW (MS Office / Outlook)
  • Familiar with an ERP-System is an advantage

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

  • Ability to remain calm under pressure
  • Good prioritization skills and ability to handle pressure and meet deadlines
  • Good communication skills
  • Customer-, and solution-oriented
  • Flexibility
  • Stress resistant
  • Self-starter who can work independently

Dometic's Core Values

To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

Dometic operates with a 4+1 policy, 4 days per week in the office and the possibility to work 1 day per week remotely. We see the social aspect of being in the office, meeting colleagues, having short coffee break interactions or a quick face to face meeting as key to success as we become more productive and fast paced in terms of problem solving, learning, cross functional collaboration and not the least in a way to have fun at work!

Are you our next star? Then we would love to see your application. Selection is being made on a running basis.

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Over Dometic

Dometic Benelux is gevestigd in Oosterhout en is onderdeel van het Zweedse bedrijf Dometic. Dometic verkoopt technische producten die bedoeld zijn om het verblijf onderweg aangenaam te maken. Voor campers en caravans verkopen we bijvoorbeeld airconditioners, koelkasten en luifels.

WAECO is onderdeel van Dometic en is een gevestigd premiummerk in het autosegment. WAECO wordt beschouwd als een trendsetter op technisch en kwaliteitsgebied en als maatstaf voor de wereldwijde service- en onderhoudsindustrie voor airconditioning. WAECO is al meer dan 50 jaar een erkende marktleider op dit gebied en werkt nauw samen met werkplaatsklanten en de auto-industrie.

Nu zijn we op zoek naar een Service Engineer voor de regio Zuid Nederland/België.

Wat ga je doen?

  • Onderhoud en reparatie van alle WAECO-producten
  • Verkopen van service contracten tijdens bezoeken van klanten en hen over nieuwe ontwikkelingen adviseren
  • Beantwoorden van vragen van klanten over de werking van het product/apparaat en/of aanbieden van training on the job
  • Inbedijfstellen en instrueren van AirCon-machines
  • Deelname aan beurzen

Wie zoeken wij?

  • Wij zijn van mening, dat de ideale kandidaat over de volgende kwalificaties en vaardigheden beschikt:
  • Afgeronde opleiding in de richting (automobiel)techniek, koelkast technologie, machinebouw of elektrotechniek of vergelijkbare opleiding en ervaring
  • Ervaring met reparaties
  • communicatieve vaardigheid
  • Beheersen van de Nederlandse taal, basis kennis in Engels, Frans is een pré
  • Reisbereidheid binnen BENELUX (dagelijks reizen)

Voldoe je niet aan alle criteria?

We willen je graag iets meegeven: soms twijfelen we om te solliciteren, als we niet aan alle criteria voldoen. Maar de "perfecte" kandidaat (m/v/d) bestaat niet. Dometic is echter een werkgever, waar werknemers zich kunnen ontwikkelen en groeien. Dus als je erg enthousiast bent over de functie maar twijfelt of je geschikt bent, solliciteer dan gerust.

Soort dienstverband: Fulltime, Vaste baan

Aanvullende vergoedingen:

Vakantiegeld

Arbeidsvoorwaarden:

Pensioen

Reiskostenvergoeding

Zorgverzekering

Werkschema:

Dagdienst

Werklocatie: Onderweg

Great Place to Work

  • Real teamwork

  • Cross-country projects

  • Process innovations

  • Direct contribution to the company's growth

  • Various benefits

  • Dynamic environment

  • Learning possibilities

About the company

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. Our motivation is to create smart, sustainable, and reliable products with outstanding design for an outdoor and mobile lifestyle in the areas of Food & Beverage, Climate, Power & Control, and Other Applications. Dometic employs approximately 8.000 people worldwide, had net sales of SEK 27.8 billion (USD 2.6 billion) in 2023 and is headquartered in Stockholm, Sweden.


Expansion historyHidden section

2021-2022ten acquisitions, driving growth in strategic areas

2019new growth strategy and financial targets announced

2018strengthened outdoor offering through the acquisition of Kampa

2017significantly expanded Marine offering through the acquisition of Seastar and Oceanair

2015Dometic listed on Nasdaq (SE)

2002-201412 acqusitions in 13 years broadened product offering for the RV, CPV and Marine markets

2001Dometic, a business consisting of mainly refrigerators for RVs and hotels separated from Electrolux

Anna Koós-Gratzál | Contact Person

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