Application Support Engineer
- Multiple locations
- Hybrid
Who we are looking for!
We are looking for Application Support Engineers to become part of our SaaS Operations Team providing business critical operational services to our Customers core software, infrastructure, and integrations. You´ll be the Technical Account Manager for key SaaS Customers and will, in cooperation with Service Manager plan/execute changes, upgrades of our software.
You may also work on projects, where you together with the Project Manager and technical teams will be responsible for planning/executing tasks related to setting up environments, integrations, monitoring, software installations. You´ll work close with our Customers building strong Customer Relationships. The SaaS Operations team is involved in monitoring, automations/batch jobs, software installation and upgrades, pipelines setup, interface adjustments and technical support and improvements.
Our aim is to provide a higher availability for our Customers and you´ll be able to influence way of working to optimize operations, processes and services.
Succeeding the Banqsoft way – Employee DNA
Curiosity: We embrace the 'Why?’. It’s the spark that ignites learning, innovation, and progress
Collaboration: Team players with diverse perspectives have more fun building together
Competence: We're hungry for more! Ever ready for new skills and always seeking to learn
Customer Focus: We're dedicated to enabling our customers' success. We deliver the benefits of technology to make a difference in society, business, and everyday life
Responsibilities:
- Install, configure, and maintain Microsoft Server-based applications.
- Troubleshoot and resolve technical issues.
- Provide exceptional customer support by responding to inquiries, diagnosing problems, and offering solutions in a timely manner.
- Collaborate with development teams on application updates, ensuring seamless integration and minimal disruption to services.
- Manage and prioritize multiple customer support tickets while maintaining high levels of customer satisfaction.
- Monitor system performance and implement performance tuning.
- Participate in implementation projects, providing technical expertise and support from conception through to deployment.
- Document technical procedures and create user manuals.
- Ensure compliance with security protocols and industry best practices.
To master the role of Application Support Engineer we believe that you have:
- At least 5 years’ experience in a technical support role with a focus on applications and Microsoft products (IIS,MS SQL etc.)
- Higher education in IT or relevant studies,
- Excellent problem-solving skills and attention to detail.
- A systematic approach, are structured and committed to deliver good results,
- Very good English communication skills, both written and spoken,
- Skills in PowerShell for administrative scripting and automation.
- Knowledge of ITIL methodology,
- Strong communication and interpersonal skills, with a focus on providing outstanding customer service.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
If you believe this role aligns with your career aspirations, we would very much like to hear from you!
Great Place to Work
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Hybrid working environment
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Competitive salary and benefits
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Good pension contribution
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Profit-sharing model
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Collaborative environment
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Internal mobility opportunities
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Learning & Development Initiatives
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International
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Flexible Hours
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Insurance Schemes
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Referral Program
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Health & Fitness
About the company
Banqsoft is a Nordic-based market leader offering financial software solutions for asset finance, digital banking and credit management. We provide cutting-edge technology solutions and industry expertise to enable service providers to stay competitive in an increasingly digital financial landscape.
We are currently 350 employees (and growing!) across eight offices in Norway, Sweden, Denmark, Finland, Poland and Malaysia. Joining our team, you will get the chance to work within an international company with the possibility to influence decisions and contribute to the organization’s development. We are small enough to understand the end-to-end value chain and large enough to innovate.
We offer you a collaborative and hybrid work environment working with international customers and challenging projects. With established career paths, internal mobility and promotion process we believe there will be plenty of opportunities for you to grow with us.
CuriosityCuriosity drives learning, learning drives innovation and magic happens! 'Why?' is our favourite question.
CollaborationTeam players with diverse perspectives have more fun building together.
CompetenceWe're hungry for more! Ever ready for new skills and always seeking to learn.
Customer focusWe help our customers succeed. We deliver the benefits of technology to make a difference in society, business and everyday life.
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