Customer Support Specialist

Job Description

Are you a tech-savvy problem solver with a passion for making customers happy? Do you want to be part of influencing the wellbeing of millions of employees around the world with the help of mobile technology? If yes, you might be a great fit for our fast-growing company. Read more below and apply to join Epassi!

Epassi is growing and we are looking for a Customer Support Specialist to Vaasa (Finland). We have a hybrid working model and we work part of the week from the office in Vaasa and partly remotely.

In this role you’ll be the face of the company interacting with our important stakeholders – end-users, clients and partners.

As a Customer Support Specialist you will:

• resolve customer support cases trough phone and email efficiently and politely offering best-in-class service
• guide our stakeholders from a technical and product perspective through the user-journey
• liaise with colleagues and other teams to find the best solutions
• identify recurring issues and feedback to be escalated for product development
• keep yourself up to date with new and changing features of the product

Why you should join Epassi:

• We are a fast-growing tech company; you will have a chance to impact many meaningful things and grow together with us as a professional
• We have an inspiring & supportive culture and we take care of the well-being of our employees
• We take care of the professional development of Epassians by creating a personal development plan individually and supporting development by providing a yearly budget
• We have a unique team environment - international, motivated, supportive colleagues with a great sense of humor
• Epassi has a great benefit package such as private health care, lunch benefit, wellbeing benefit, and snacks at the office

You're a great fit if you:

• excel in communication and strive towards always giving the best possible service
• are effective, structured and have an eye for details
• grasp easily new information and operating systems
• are easy-going team player with can-do attitude and toi also work well on your own
• have 1-2 years of work experience within a customer service or other relevant experience
• are proficient in Finnish and English (these are mandatory), Swedish is a big plus

The position will be filled immediately when a suitable person is found, so don’t hesitate to apply via careers page as soon as possible.
Hiring manager for this position is Head of Operations and Customer Support Jenni Nevala.

If you want to ask more information about this opportunity, please contact [email protected].

Please note that the application should be sent by using the link in the job ad, not by email.