Technical Writer
- Petaling Jaya
- Hybrid
The world is changing in the way we consume products, from ownership to usership, and DigitalRoute is positioned in the centre of the transition. Because, when enterprises pivot to usage-based business models, they often make an unfortunate discovery. Their systems weren’t built to handle the massive data volumes and complexity that usage-based models generate. This causes them to leak revenue and respond too slowly to customer demand. DigitalRoute solves this by creating a real-time usage data layer for enterprises. Our products transform raw usage data into clear information for billing, in real time and at high scale.
What you'll do
- Develop comprehensive documentation assets such as user documentation and release documentation that meet the industry and organisational standards
- Obtain a deep understanding of our products and services to translate complex product information into easy-to-understand and engaging content
- Work in an international company with a global market
- Work as part of different teams (some remotely) as well as individually
- Participate in the full product development cycle, from idea generation to getting feedback from end customers
We think that you
- Love the challenge of providing clear and concise user information for a variety of users
- Hava a hands-on mindset approach and you like to test a feature to create or update relevant information
- Are happy to communicate with your colleagues all over the world
- Have a least 2-4 years of experience in technical writing
- Have a passion for technology and you are eager to learn new applications and skills
- Have a good attention to detail
- Possess excellent written and verbal communication skills in English
- Are adept at prioritising your tasks and multi-tasking
- Have experience in maintaining a documentation framework
We also think that you enjoy having a good time with your colleagues at the local pub, going for a lunch run or joining a ski trip or why not some table tennis, chess or climbing. All work and no play is not the DigitalRoute way!
We apply continuous selection, and the position may be filled before the last application date.
DigitalRoute wants to be part of an inclusive and diverse environment and we are actively looking for qualified candidates irrespective of gender, sexual orientation, ethnicity, disability, or age. You will be part of a global and diverse company where our differences are our strengths.
We Look forward to your application!
Work with great people
Great Place to Work
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We care
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We team up
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We are covered
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We work our way
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We invest in parenthood
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We create our destiny
About the company
DigitalRoute processes data about how customers use digital services. Our software is used by telecoms, streaming services, SaaS companies, and many others. Why does this data matter? Data about usage helps companies send accurate invoices, improve customer experiences, and control how much of a service is used. It even helps companies create entirely new services based on customer behavior. We help some of the world’s most iconic brands shift to subscription and usage-based services.
Everyone makes a differenWe believe in the individual. We are not just saying it but knowing that everyone makes a difference. Being a relatively small company with a flat organization, people here have room to influence, be visible and make a real difference. We want people to feel empowered to raise opinions, drive initiatives and take ownership.
Big-hearted across the woWe have a soul of a small and big-hearted team working together across the globe. Here, it is as natural to work with someone hundreds of miles away as with someone sitting next to you. And we do it together as one team. We actively strive for an environment where everyone feels included and valued.
Dedicated to succeed.We are a growth company with high ambitions, chosen by the most iconic brands in the world. With a true passion for our customers, we constantly go after new grounds to be at the forefront of what we do. We provide the possibilities to grow in a culture where flexibility, courage, and dedication to succeed take us to the next level.
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