Travel Operations Specialist with GDS - Night Shift
- Application Deadline: Oct. 18, 2024
- Tallinn
- Hybrid
We are looking for a Travel Operations Specialist for the Night Shift internally to join our team in the Tallinn office.
We offer:
- Night shifts only: schedules are from Monday to Sunday from 10:00 PM to 07:00 AM.
- 3 to 4 consecutive days off between the 4 to 5-night shifts
- Home office opportunity
- Night shift fee of 45% on top of the base salary, which is 2050.-gross/monthly
- 6 extra days off in addition to the usual 28 days of vacation
- Sport compensation or extra health insurance
- Good staff benefits including friends and family discounts for our amazing voyages
- Opportunity to experience a truly international working environment
- Friendly, positive and fun atmosphere, different team and company events
- Language learning support
Job description, tasks:
- Manage booking and ticketing of travel to support FIT, Groups, Corporate, and Crew bookings, in line with our negotiated contracts, pricing and fees, and service and quality standards
- Ensure a cost-effective and efficient approach to all bookings, with a focus on customer experience and internal service delivery
- Handle changes, cancellations, and adjustments as needed, recovering refunds when possible
- Coordinate directly with customers and local suppliers during emergency situations to assist with travel arrangements through all of our communication channels (e.g. via phone, email etc.)
- Support irregular operations, emergencies, and schedule changes travel as needed
- Support events and VIP travel as needed
- Maintain confidentiality of personal information, traveler information, and trade secrets
- Assist Accounting with cost or confirmation requests as needed
- Be up to date with trainings, product knowledge, and GDS skills
- Assist with ad hoc projects as needed
Requirements:
- Good knowledge of booking systems, documentation procedures, and other processes, with excellent knowledge of GDS (e.g. Amadeus, Sabre), MS Office and Reporting tools
- Reservation skills for domestic and international reservations, including air, hotel, rail & transportation
- Fluent English; other languages beneficial
- Desire to provide good customer service, good communication skills
- Cooperative and a dedicated team player, also able to work independently
- Experience in the travel industry
Work with great people
Skills & Requirements
- Experience in the travel industry
- Good knowledge of booking systems, documentation procedures, and other processes, with excellent knowledge of GDS (e.g. Amadeus, Sabre) , MS Office and Reporting tools
- Reservation skills for domestic and international reservations, including air, hotel, rail & transportation
- Fluent English; other languages beneficial
- Desire to provide good customer service, good communication skills
- Cooperative and a dedicated team player, also able to work independently
Additional information:
Working time is MON-SUN 10:00 PM to 07:00 AM based on monthly schedules.
Great Place to Work
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Play your part
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Inspire the Adventure
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Make tomorrow better
About the company
The undisputed global leader in sustainable inspirational adventure travel — a catalyst for change towards a greener travel industry. Formed in 1893, Hurtigruten Group is the world’s leading adventure travel group. We have 2,400+ employees worldwide, representing more than 50 nationalities. They form part of three main business areas — Hurtigruten Expeditions, Norwegian Coastal Express and Hurtigruten Svalbard — which offer unique small-ship and land-based adventures from pole-to-pole.
For almost 130 years we have pushed boundaries on expedition travel and sailed tourists, locals and cargo around the Norwegian coastline and polar regions. We have made Norway more connected, impacting the lives of millions of people. And we continue to share knowledge with our international guests about wildlife, local communities, science and the natural world.
As a group, we are revolutionising the travel industry’s approach to sustainability through a number of vital initiatives to protect the world we explore.
Quick overviewWe've been caring for our coast for 130 years and want to do whatever we can to help protect it for another 130 years and more. We’re creating sustainable travel experiences, striving to keep our footprint small and impact lasting.
Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.
Hurtigruten FoundationThe Foundation specialises in the conservation of endangered species, fighting against marine and plastic pollution.
EmissionsCurbing greenhouse gas (GHG) emissions is crucial if we are to keep global warming in check. We know that the travel industry has work to do reducing its impact on the climate, so we’ve set out ways we can make a real difference by focusing on concrete, measurable solutions.
PeopleOur employees are at the heart of who we are. They’re the people who drive our business forward, the faces that guests see on board our ships, and the advocates for our brand.
CommunitySince 1893 we have been a lifeline on the Norwegian coast. The route we founded binds the country together, transporting people and delivering goods. Travel and tourism a catalysts for value creation in the beautiful local communities we are so lucky to visit and cooperate with.
Hurtigruteni sihtasutusSihtasutus on spetsialiseerunud ohustatud liikide kaitsele, mere- ja plastireostuse vastasele võitlusele.
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